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Sheraton Gran Canaria Salobre Golf Resort
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Reviews (3,110)
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Reviewed January 9, 2013

Stayed here for a week just before Christmas. The hotel was quiet but that is just how we like it. It is very contemporary in its architecture and design, but fits beautifully into its mountain setting. There are so many pool areas and sun terraces to choose from, quite often you see no other hotel guests. The sunset pool is beautiful with magnificent views of the island. Loungers were plentiful and you could help yourself to pool towels. The sunset pool is for adults only, again perfect for us although some parents insisted on flaunting the rule on one occasion, they only had about 6 other pools to choose from!!!!
Staff were very friendly and helpful from check-in to departure. The room was spacious with fabulous views, especially from the shower which had been designed with a window into the room. Looking at some reviews alot of guests did not grasp this design feature.
We were half board and our deal included wine and water with dinner, which worked out well. Food was buffet style but there was plenty of choice and different themes.
The hotel is remote but if you do your research before booking you already know this, for us it was a plus factor. Would have hated to have been on the coast in such built up tourist areas.

Drinks are expensive but they always are this type of hotel.
Would definitely return for a winter break.

Room Tip: We had a premier room which I think had a little more space. Faced the driveway and had sweeping views over the golf course.
  • Stayed: December 2012, traveled as a couple
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1  Thank venice1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salobre2008, Director Comercial at Sheraton Gran Canaria Salobre Golf Resort, responded to this reviewResponded January 10, 2013

Dear sir,

First of all I would like to thank you for taking the time to write a review about your stay at the Sheraton Salobre Golf Resort & Spa. It is lovely to hear that you liked the hotel’s design, atmosphere, pool choices, staff attitude and restaurants.

We will be more than happy to welcome you again.Do not hesitate to contact me for any matter.

Sunny regards,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013

We were a little bit sceptical after having read the negative comments; but I have to admit that we had a very nice stay. We were spoiled: very kind service and helpful employees. Nice room on the 9th floor (make sure that you have one in the back!); nice SPA (even if the entrance could be given for free to the guests booking a massage or other); great golf courses - one very green and the second one very wild and varied! Apart and calm location, during the day there is a free bus shuttle to take you "downtown"; however if you want to discover the island, rent a car - the island is full of magic and many little nice villages to be discovered.

  • Stayed: December 2012, traveled with family
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1  Thank Olilu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salobre2008, Director Comercial at Sheraton Gran Canaria Salobre Golf Resort, responded to this reviewResponded January 8, 2013

Dear Sir,

Thank you for writing a review about your vacation in Gran Canaria. We are delighted to know that you had a very nice stay and were spoiled. We will pass on your comments to all of our staff.

It is lovely to hear that you enjoyed your room, spa, golf and shuttle service. We look forward to your next visit.

Sunny regards,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2013

We are Four seasons ritz carlton regulars but without these choices in gran canaria, we settled for the Sheraton. We were not disappointed! I do understand the mixed reviews you will either love or hate this hotel. The Sheraton is set in the salobre resort amongst villas and the 2 golf courses. It is out of town which was perfect for myself my wife and 8 year old as it was quiet and relaxing. If you want busy maspolamas is in easy reach by car. The staff were helpful and patient particularly as I do not speak spanish. There was a good choice of food at breakfast dinner and our one evening room service meal was good. A nice touch is to be able to order morning coffee in the room at no cost pre breakfast. Other hotels note! The premier room was spacious with fantastic views. Once the lift system is mastered then all levels are accessible. Top secret is the sun deck on 12th floor that was not at all busy over new year because so few take the trouble to find it from lower floors. Shhhhhh! A great easy family holiday and we will be back

  • Stayed: January 2013, traveled with family
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4  Thank paulf25bhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salobre2008, Director Comercial at Sheraton Gran Canaria Salobre Golf Resort, responded to this reviewResponded January 8, 2013

Dear sir,

Thank you for taking the time to write a review about your stay at the Sheraton Salobre Golf Resort & Spa.

We are very happy to hear that you enjoyed your stay and loved the hotel! Also, that you like the room, environment and Sunset Area. We will pass on your compliments to our staff..

We hope to see you soon back with us,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

The hotel is quite isolated, approximately 20 minutes drive to the beach and local town, however, its ideal if you want to stay in a quieter hotel.
The golf courses are well maintained (the North course is particularly challenging) and the spa offers plenty of treatments.
The (non-local) staff offered very good customer service, but I was a little disappointed by the service offered by the local customer facing staff.
The food was OK, but nothing special, and the order taking in the restaurants was hap-hazard at best.
The room was well appointed, spacious, quiet with a good bathroom (we stayed in a corner suite).

I would tentatively recommend this hotel to certain friends, but its not a place I would revisit.

Room Tip: Try for an upgrade to a corner suite.
  • Stayed: November 2012, traveled on business
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1  Thank trotwood123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salobre2008, Director Comercial at Sheraton Gran Canaria Salobre Golf Resort, responded to this reviewResponded January 8, 2013

Dear sir,

Thank you for writing a review about your stay. We are happy to learn that you enjoyed golfing in both Golf Courses, and the service of our staff.

We will pass on your comments to our management.

Warm regards,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

We spent 95 euros on a New Year's Eve dinner which was cold when we received it. The staff were lovely but for what we paid we only got a choice of two on our main meals. After we finished our meal (with my Credit card ready to burn a hole in my pocket) thought we'd make up for it at the bar, only to find that all the bars were shut and unless you paid a premium to sit and have dinner in the gala dinner. Bearing in mind this was the same price as the restaurants but with a crappy show thrown in for twice the price! We left feeling deflated and all dressed up and nowhere to go and the fact that we tried to book the gala dinner but we were told it was fully booked. Our only option? To head home and drink our room dry. I would not recommend anyone to stay there over the Christmas period , it actually ruined our night apart from the good company we kept! My verdict over rated, over priced and not worth the money!

Room Tip: Don't stay!
  • Stayed: December 2012, traveled with family
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Thank Sara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salobre2008, Director Comercial at Sheraton Gran Canaria Salobre Golf Resort, responded to this reviewResponded January 8, 2013

Dear Sara,

First of all I would like to thank you for taking the time to write a review about your stay. Your opinion is very important to us. Please do not hesitate to contact me,

Warm regards,

Sandra Leibrock
Director of Sales and Marketing
Sheraton Salobre Golf Resort & Spa
sandra.leibrock@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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