My family and I have holidayed in this hotel every year since 2004(9 years) and sometimes twice in the same year, such was the wonderful times and experiences we've had here. The staff always delivered a five star service.
Knowing that the hotel had recently being downgraded to a 4 star(pending plans for a new development), we decided to take a chance and spent last autumn's midterm at the hotel. Sadly, the new all-inclusive system introduced has taken away from the overall experience. It's now too cluttered, overcrowded, noisy, and with the availability of food and drink 24 hours a day, there are lingering stale foods smells and empty glasses left lying around the place. Cutbacks were very apparent with the children's club being non-existent in the mornings.
Overall, it was a very disappointing holiday as it was far from relaxing and turned out to be very poor value for money. Although dated in its build, this hotel wasn't designed as an all inclusive resort and it shouldn't be run as such. It's a shame that it has lost its former glory and we will only return once the new proposed development has taken place. The location is second to none.
- Official Description (provided by the hotel):
- Located on Maspalomas beach. Near "El Faro" and the Maspalomas sand dunes. Direct access to the beach through lush gardens. Two 5-storey main buildings. Surrounded by 65,000 garden with artificial lakes and approx. 2,000 palm trees. 5 km from Playa del ... more less
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- Also Known As:
- Riu Grand Palace Maspalomas Oasis Hotel Maspalomas
- Riu Grand Palace Hotel Maspalomas
- Riu Grand Palace Resort Maspalomas
- Hotel Riu Palace Oasis Maspalomas, Gran Canaria