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“Hotel needs update but beautiful Gardens”

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Hotel Riu Palace Oasis
Ranked #24 of 217 Hotels in Maspalomas
Certificate of Excellence
Reviewed January 10, 2012

Stayed half board for a week early January. Booked through Thomson (a la carte)
The Hotel is in extensive grounds and is one of the best hotels in Maspalomas along with Palm Beach and the Residencia (Seaside Resorts) and the (Lopesan) Villa Del Conde. However as per other reviews it is now a bit old and rooms in need of an update which I understand is going to take place.

The Riu Oasis is a 5 star hotel as such hotel is quite formal, lots of older clients, majority Germans, which is typical in the better hotels in this resort. The Gardens of this hotel are very well maintained and one of the main features of the hotel, there are a substantial number of palm trees which truly make it an Oasis. The gardens run right round the hotel from the reception and as such most views from rooms are good. The sea front is accessible through the Gardens via a security pass key. Beach area is sandy but not that well set up, beyond control of hotel. Short walk to shop in Costa Melonaras, which has had a lot of money spent on it, big brand shops, a lot of coffee bars and restaurants in well maintained communal areas.

Pool area/activities - there is only one pool which is there are a lot of families with children can be restrictive, depends on time of travel, so could do with another Pool on those busier occasions. There is a childrens club at the hotel and a lot of families do attend because of the programmes. That said there is adult entertainment also, a couple of golf driving nets (but Hotels golf Clubs are no good), 3 outdoor tennis courts and a handball court, there is a tennis coach. Morning classes outdoors in the Garden area such as Yoga, Pilates, stretching, quite a well run programme of activities if that is what you want. Again this may depend on time of year. The gardens are used to sun bathe and if there are a lot of children to get away from them at the pool side where they can disrupt the peace and quiet.
Has a small Gym area outside, row machine, step and fixed cycle machines, small weight station. Also a Spa area for treatments and sauna indoor and larger outdoor jacuzzi in Garden area.

Few shops in the Hotel full of overpriced garments/accesories, typical of retail outlets in hotels generally

Rooms - the room we stayed in was a little old fashioned, still joining 2 single beds to make an ad hoc double, this tends to be uncomfortable. Shower was inside the bath which although a powerful shower still means climbing into the bath as opposed to a walk in shower as such potential for accidents and inconvenient. That said bathroom was relatively large as was the room itself with a balcony that looks out to the gardens both front and back.

Food - Buffet style breakfast, if the hotel is busy this can be difficult, most people having breakfasts later when it is therefore busiest, so if hotel is full then before 9.30 OK, after then it's too busy, lot of people walking around buffet stations deciding what they want, also difficult to get a table, on the first couple of days this is disconcerting, again depends on time you go, though. Selection of foods is good both hot and cold.
Dinner is also buffet, had 2 sittings one at 6.30 and one at 8. This can seem regimented and not flexible but is in keeping with formal nature of hotel. So once you select the time you want you get a table and you use the same table every night, we rebelled however by going at different times and they accomodated us, if everyone did that would be a problem. The two sittings allows for more attentive service, freer movt around the buffet area, which is extensive and the food very good. There is restaurant (Krystal) also which can be used and is service not buffet, if half board no additional charge, just book based on hotel numbers, this restaurant aspect is a feature of RIU hotels and the food was good.

For Gran canaria this was one of the main 5 star hotels as such has old world formality hence much older clientele, dressing up for dinner etc. Some like this and thats fine but not in keeping with more modern relaxed and flexible approach while still being relatively luxurious, this is not however a feature of any of the hotels I have been to in Gran canaria (Palm Beach, Residencia, Villa Del Conde) and as such the RIU Oasis is of a similar type to those just not as new.

Re value for money - it is all relative based on what you want, why you want it and ofcourse what affordable to you. We wanted a Short haul trip, to relax and have very good weather, which in the main is what we got, I paid over £2000 to Thomson for a week half board for myself and my wife with afew extras.

Negatives - hotel needs updating especially the Rooms, needs larger or another Pool area, better management of breakfast especially when hotel is quite full.

Positives - Gardens are beautiful, extensive and well maintained, food was very good.

Room Tip: Garden views in 2nd floor upwards at back of reception
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  • Stayed: January 2012, traveled as a couple
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7  Thank Simon41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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546 - 552 of 1,111 reviews

Reviewed November 16, 2011

For some reason we have always used self-catering accommodation in the Canary Islands, enjoying the fun of discovering different restaurants each evening but our last trip 2 years ago was a disappointment so we decided to book a Thomsons A'la Carte to this hotel, only our second hotel stay in the Canary Islands. When the taxi approached around a little back lane to the smallish entrance I initially wondered if it would live up to the Thomson's brochure. It did!

Over the years we have stayed in many wonderful five star hotels around the world and initially, the Grand Palace seems a little underwhelming for all the reasons other posters have stated but what makes this hotel outstanding it the fact that they don't sing and dance about their service, they just do it! Nothing was too much trouble and each and every member of staff seemed genuinely keen to ensure we enjoyed our stay. Rooms were immaculately clean.The actual location, though set discreetly in gardens is great. £5.00 taxi to Playa del Ingles and just pop out the garden gate to the beach at Maspalomas.

Breakfast was buffet and extremely good. I managed to pick up some cold bacon one day and I only had to lift my head and a waiter took it all away and replaced the breakfast - hot! I generally don't like buffet dinners as a rule but the choice and quality was excellent. I wasn't madly keen on the buffet bustle or the bright lights in the dining room but they are happy to serve to your table if you like. We used the "Krystals" restaurant instead on 5 of our 7 nights and found the food absolutely superb though the limited menu may not be to everyone's taste. Dining at 8.30pm we had no problems in getting a table.

I would like to comment on the "Germans." There were definitely more Germans than British there but we found all to be pleasant and courteous. Many staff in the hotel also had a limited command of English but nothing that would affect the holiday and, in fact, it was great fun trying our hand at a bit of Spanish and even German. We were abroad after all!

We had a garden view room which was spacious with a patio. Though shaded all day, it suited us.

The main question is, "would we go back." If I could manage another week between now and Christmas, I would be on a flight out there again and would be more than happy to recommend this hotel.

Room Tip: I liked the shade in our garden room, other may not. Some rooms have balconies and others have patio...
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  • Stayed: November 2011, traveled with friends
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6  Thank ianEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2011

We booked this hotel very last minute so our choice was limited but as advertised as a 5 star we thought it can't be as bad as some reviews made out.. On arrival we were greated by friendly conceierge where our bags were taken and we were given a glass of champage and the ladies a rose and given the chance to relax while they checked us in. It was then pointed out where our rooms were and it was that walk down the long corridor when that sinking feeling started as to what the rooms would be like just looking at the corridor and doors. The rooms were old, tired and looked liked they had been last decorated in the 70's and never touched since. The smell from the drains in the bathroom was horrid also. We upgraded to a garden view room as the standard rooms were advertised as being road facing. We did indeed get a garden view room but with the road just the other side about 10 metres away where the taxi rank was and where the delivery lorries stopped to deliver every morning.

The breakfast we found to be nice once you'd battled your way through to get something however we agree with other reviews that it is geared towards the german guests. There is not enough seating outside even though they try to cram in as many tables as possible, in fact you are almost forced to talk to other guests as you're sitting so close..

We had dinner in the buffet restaurant 2 nights to which we found to be excellent. We went to the 20:30 sitting both times as the 18:30 one was always full. Being a younger couple with a 12 week old we did feel out of place slighly and when she made any noise you could feel the glares from the older guests!

We found the pool area to be clean albeit cramped and again you certainly got to know the other guests as you have to sit so close. They do not sell any hot snacks at the pool bar which we found poor and short walk to the garden bar revealed a hot menu of ham and cheese toasties and waffles. Not 5 star food.

The garden grounds were lovely and well maintained. There are further sunbeds within the gardens if your not bothered about being close to the pool.

Overall we didn't have a bad holiday but if we return to Maspalomas again we will certainly be looking at other newer more modern hotels to stay in as there seems to be plenty and cheaper.

Room Tip: Go to a different hotel
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  • Stayed: November 2011, traveled with family
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4  Thank mrs_B49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

This is a very nice hotel, set in lovely gardens and very close to a fantastic beach and local shops, bars and restaurants. We have stayed in Riu hotels many times before and we always find the service, food and facilities excellent. This is no exception. I agree with one or two of the other reviewers that the hotel may need a little updating.

My tips are 1. make use of the high quality (and free) tennis courts. 2. grab yourself an early evening drink in one of the bars next to the sea and watch the sun setting (take the camera as the sea and sunset looks fantastic). 3. take a trip to Puerto Mogan. The journey there through the tunnels and around the cliffs is great and the town / harbour is very pretty with a lovely beach and calm sea.

Room Tip: We were allocated a room initially where previous guests had been smoking - not nice. The reception...
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  • Stayed: October 2011, traveled with family
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2  Thank Nicandalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2011

Stayed at the hotel for 9 nights in late September early October 2011. The decor is a little dated in the rooms but would recommend this hotel. Very clean, staff friendly. Breakfast was excellent. Swimming pool was really nice. The hotel is in an excellent position for all the local restaurants and shops, also the bus stop is only a few minutes walk away. Would have liked wifi in the room for free as 12 euros a night is high, but there is free wifi in reception which works well. Also cost to hire a safe key was expensive and should be free. The grounds of the hotel are large with easy access to the beach via the private gate. One negative was there didn't appear to be a decent selection of bar snacks around the pool. i think the only thing on offer was a ham and cheese sandwich so unless you use the hotel restaurant food is limited. Still definitely stay at hotel again.

  • Stayed: September 2011, traveled as a couple
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1  Thank vendair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2011

We have stayed at this hotel 3 times now in either Spring or Autumn and each time have enjoyed the top quality of the rooms, breakfast and gardens. At breakfast there is even a bottle vodka next to the tomato juice for those who would want a bloody Mary at breakfast! We enjoyed the relaxing atmosphere and the central location for the beach and first class restaurants. Not to mention Gerry Lane, resident performer at the 19th Hole, situated amongst the excellant restaurants along the promenade. We are about to book for this November

Room Tip: All the rooms we have stayed in were identical except for the view from the balcony. One side of the...
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  • Stayed: November 2010, traveled as a couple
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1  Thank VicW51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2011

Amazing hotel clean great staff great location fab food we stayed with our 3 year old twins who loved it...back home now but miss it already!!!!

  • Stayed: August 2011
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Thank Corribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Oasis

Address: Plaza de las Palmeras 2 | Maspalomas - Gran Canaria, 35106, Maspalomas, Gran Canaria, Spain (Formerly Gran Palace Maspalomas Oasis)
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Maspalomas
#8 On the Beach Hotel in Maspalomas
#12 Spa Hotel in Maspalomas
#18 Luxury Hotel in Maspalomas
#29 Family Hotel in Maspalomas
#30 Romantic Hotel in Maspalomas
Price Range: $236 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Oasis 4*
Number of rooms: 332
Official Description (provided by the hotel):
Located on Maspalomas beach. Near "El Faro" and the Maspalomas sand dunes. Direct access to the beach through lush gardens. Two 5-storey main buildings. Surrounded by 65,000 garden with artificial lakes and approx. 2,000 palm trees. 5 km from Playa del Ingles. Airport Gran Canaria Airport (LPA) 37.0 km approx. Credit cards accepted: Visa, MasterCard, Diners ... more   less 
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Also Known As:
Riu Grand Palace Maspalomas Oasis Hotel Maspalomas
Riu Grand Palace Hotel Maspalomas
Riu Grand Palace Resort Maspalomas
Hotel Riu Palace Oasis Maspalomas, Gran Canaria

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