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ClubHotel Riu Gran Canaria
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Reviews (3,137)
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All reviewspurple barinfinity poolatlantico restaurantel patiogran canariaclub hotela garden view roomself serviceall inclusive hotelplenty of sunbedsmain buffetevening entertainmentbranded drinkssand duneslovely promenadesea fronteither direction
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Reviewed August 5, 2013

Me and my partner have just got back from a weeks stay at the Clubhotel Riu Gran Canaria and what a fantastic holiday it was - we definitely didn't want to come home. We have never been to Gran Canaria before and with the hotel only just opening after a complete refurbishment it was safe to say we were nervous about what we would find when we got there - but there was nothing to worry about at all! What they have done to the hotel looks fantastic - if you like your hotels to be modern, sleek and comtemporary then this is definitely the hotel for you.

ARRIVAL
We arrived at the hotel at 9.30pm (no welcome drinks which I am surprised at - I've stayed in Riu's before and this is usually the norm). Check in was quick and easy, the staff were really helpful and incredibly friendly. We asked about whether food was being served for the arrivals and the reception staff pointed us to the direction of the Asian restaurant which was apparently opened for the new guests to our delight as we were starving. However, when we went in at 9.40pm there seemed to be some confusion with the staff working in there as they said we couldn't go in until 10.30pm? We couldn't understand this as there was already food out and other people in eating?!

ROOMS
Tastefully decorated and spacious, massive shower. However, if you prefer a bath then unfortunately there isn't one of them in the new updated rooms. The rooms were immaculately clean - maid service was excellent. I emailed the hotel in advance and asked for a high floor and a sea view if possible (I didn't pay for a garden view) - and when I arrived we were given the highest floor and a partial sea view so the hotel did it's best to accomodate my wishes. My one niggle with our room was it was right next to the stairs to the other floors and the door to these stairs what a thick fire exit door - so you can imagine the noise it made in our room when it was opened and slammed shut by people going to their rooms. We did tell the reception staff about this and they did kindly offer us to swap rooms but with us being 3 days into the holiday we decided to put up with it rather than lug our stuff to the other side of the hotel.

FOOD
The food was fantastic, even if you are a fussy eater you will find something you will like. There are 4 restaurants. The main buffet restaurant (Las Dunas), which was lovely, we ate there and had breakfast there most days. The grill restaurant (Altantico) which overlooks the sea - this restaurant was equally as nice but has limited availability so to get a table you need to book first thing in the morning. You don't get a much choice as you do in the buffet restaurant but the different meat dishes and lovely for a one off meal. We didn't try the Asian restaurant or the Canarian one but people we spoke to around the pool highly recommended them both. With it being all inclusive the food did repeat itself later in the week on the menu - you can't expect them to have totally different food each night though. We were always really happy with our meals. I particularly loved the breakfasts and my partner could get enough of the yummy pasta dishes! Lunchtime at the Atlantico restaurant does get busy and you may need to go in at the right time to find a table!

POOLS
Firstly, I just need to say what an amazing pool the Infinity pool is that they have recently added to the hotel. We spent 6 out of the 7 days of our holiday around this pool. The pool is adults only and because of this and it's sea view the sunbeds get taken up VERY quickly. Upon arrival we were told that guests aren't allowed to reserve sunbeds but this still happens. To get a sunbed around the infinity pool you need to be down there by 7am at the latest, otherwise you won't get one until late afternoon. The other two pools in the middle were always really busy and full of kids so we tended to avoid that, the main sunbeds around these pools went fairly quickly too but I think you would manage to get one a bit further back if you didn't reserve one.

STAFF
All of the staff at the hotel were incredibly friendly, every single staff member would always greet you with a smile and a hello which was nice. Nothing ever seemed to be too much for them and they would do anything to be of assistance. We had our particular favourites who were firstly Paco who worked on the Cocktail Bar and in the Bubbles nightclub. Such an attentive barman who always had a laugh and a chat with us. Pili the waitress in the Las Dunas dining room hall was also lovely - always really chatty and friendly in a morning and in the evening when we went down for dinner. Lastly, Victor on reception was fantastic, we always went to him if we needed to ask / check anything and he was always keen to help.

HOTEL / RESORT
The hotel itself is massive, and it might take you a few days to figure out where everything is - the map they give you on arrival definitely helps. The only thing I thing lets down this hotel is the evening enterainment. Every night we were there is was just a male / female duo and it was boring, the same type of music each night. I think they could do with spending a bit more money to get a band or a show on the main terrace bar. The hotel is in an ideal location, there are LOTS of lovely designer shops (shoppers paradise) and nice restaurants to the left of the hotel when you walk out of the entrance at the back of the hotel opposite the beach. If you walk to the right when you come out of the back entrance there is not much there. Unfortunately, that area seems like most of it is closed down. There is about 6 restaurants on the beach in that part of Meloneras and they look like they are struggling to keep open. The shopping centre behind it looks desolate too. Keep in mind that the back entrance to the hotel that leads onto the promenade closes at 10pm - we didn't know this until we got locked out one night and had to walk all the way back round to the front. The beach close to the hotel is rather rocky which makes it difficult to swim in properly, the beach gets smoother and better as you go further down towards the sand dunes but you will have to be careful not to venture into the nudist beach if you don't like that sort of thing.

EXCURSIONS / NIGHTS OUT
We booked an excursion through Thomson (Supercat) which was a full day on Europe's biggest catamaran for 49 euros per person - this was definitely not worth the money. The catamaran floor itself is on a curve so this makes it impossible to walk on, never mind when you have a drink or a plate of food in your hand. There was no sunbeds or place to lay down, so for the full 5 hours you had to sit upright in a seat (that was identical to a seat on a plane) with the sun glaring down on your head. There was people being sick everywhere too. Were meant to be allowed to stop and swim in two seperate locations to swim (for an hour each time). But the first location we had 5 / 10 minutes and the second location we had just 35 minutes. The food and drink was included in the price, the food was your average grilled chicken, salad and a bread roll. Not enough food was cooked for the amount of people on it so I just had a bread roll and some lettuce leaves.

We went to the waterpark (Aqualand) on one of the days - we went on this excursion on our own as Thomson wanted to charge us €25 per person but we got a discount voucher given to us at the airport for entry on the day for €22 euros instead. Taxi to the waterpark was around €4.

If you like a laugh and don't get easily offended we went to the Sparkles show bar in Playa Del Ingles for two of our nights and really enjoyed it. The souvenir shops / stalls around the showbar in the Yumbo centre were really good for bargains and gifts to take home. The mini golf at the entrance to the Yumbo is worth a visit too, once again, taxi to here from the hotel is around €4 / €5 euro.

All in all we had a fantastic time and even though we got back yesterday we are already looking to book again for next year! Loved it!!

  • Stayed: July 2013, traveled as a couple
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20  Thank TobyP2208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013 via mobile

We are still getting over having to leave this fabulous resort, we seriously could not fault a single thing, staff, accommodation, entertainment, service and the list goes on, all simply first class. Highly recommended to couples and families alike, well done Riu we will be back

  • Stayed: July 2013
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14  Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

Just gotten back froam a weeks stay in the hotel. We were some of the first guest to stay in the hotel after its recent refurbishment. We arrived late on the saturday night, got checked in really quickly by the excited staff ( they appeared to be delighted to be working there) the cases were taken straight to the room and we were advised the food was still available if we wanted to eat. By the looks of it , it has been a complete refurbishment of everything in the hotel including bedrooms and bathrooms. The communal areas are really impressive and there are several bars around the site. The infinity pool is a must, but you have to be up early if you watn to be around there.
The bar and restaurant staff were very good and friendly and the hotel had a really goos atmosphere. The entertainment staff worked continually through the day and well into the evening putting shows on several times a week.
The hotel is a shining example of what others should be like, well done, Riu

  • Stayed: July 2013, traveled with family
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20  Thank Captfew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

Fabulous, amazing, brilliant week just spent at the Clubhotel Riu Gran Canaria - we were some of the first guests and arrived on the official re-opening day following refurbishment. Arrived late at around 9.30 and were sent straight to dinner (no welcome cocktails like in other Riu's!!!!!) before checking in and having our cases taken to our rooms. The rooms were lovely - all beige and aqua and although we'd booked a double and a single (for our 14 year old son) with Thomson we actually had two doubles next to each other. Although we've not been before we got the impression that everything in the hotel has been updated from the rooms (with new beds and new mattresses) to the bars and pools (all the pools are good but the infinity pool is amazing) so everything is clean and new. The staff were friendly and worked tirelessly and the food was nice - yes i guess it could be repetative after a while but it was constantly being refreshed and there was always a good choice. The Atlanta bar / restaurant was lovely for breakfast and lunch - less hectic and formal than the main restaurant. Ate in Le Patio one night - good food cooked fresh but less choice especially for children. Entertainment was the only disappointment although the Riu entertainment team did work really hard and put on a good show every night despite all of them running loads of activities throughout the day - pilates, aquagym, salsa to name just a few plus we did Riu Art which was fun - Nina was brilliant and patiently helped me produce a masterpiece despite me not having painted for around 30 years! Just would have been nice to have a few different acts brought in on an evening apart from the couples who although very good, used to sing at the outside cocktail bar every night. Also when the hotel was full at the end of the week there wasnt enough seating outside at night which was just a bit of a pain as there's not a lot to do immediately outside the hotel. A different entertainer down in the Purple Bar would have been good - however despite this the drinks - branded Bacardi and Gin etc if you ask for them and cocktails were really nice. Went on the Thomson trip to Music Hall Tavern - highly recommended - had a fabulous night and although a late finish suitable for all ages! All in all just very sad to have had to leave and will definitely return. Riu have done an absolutely first rate job with this hotel.

  • Stayed: July 2013, traveled with family
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27  Thank Jo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

In 2012 it was our third visit to this Clubhotel at Gran Canaria.
It is almost akward how easily you get used to certain areas and this was the same here. No new surprises in this hotel. As always friendly and very polite hotel staff. Evening entertainment a little outdated, kids entertainment during the day excellent.
We stayed at a different area in this hotel now, and here you can clearly notice that the rooms need a fix up! It is getting outdated throughout the years and time is showing in several areas. The hotel manager told us that a renovation is scheduled in 2013, somewhere between May-July 2013. The hotel would be closed than to have a good fix up in several older rooms, the swimming pool area and some garden areas.
But overall a good hotel, still only 3+ not a 4, with good food in buffet lay out. Because it is a 24 hours All Inclusive, you won't need to bring your wallet everywhere on the premises. If you do take a walk down the boulevard, enjoy the sun set! Several, a little higher priced, shops in the surroundings and a good choice from various restaurants within walking distance.

Book this hotel if you are used to visit family hotels; it tends to get a little noisy in high season due to the enthusiasm of the younger kids. If you need an more quit surrounding, please check in, outside the high season or book the Villaconda Balbao or the Riu Maspalomas.

Room Tip: Higher level rooms have less noise from the activities in the surrounding areas.
  • Stayed: August 2012, traveled with family
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3  Thank Jemielove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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