We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Holiday disaster”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
ClubHotel Riu Gran Canaria
Ranked #18 of 220 Hotels in Maspalomas
Certificate of Excellence
Chelmsford, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Holiday disaster”
4 of 5 bubbles Reviewed April 5, 2013

Arrived Monday 25th March my wedding anniversary and also my 60th Birthday on 28th March, everything was fine and we really liked everything,hotel and food however from Saturday evening 30th March the hotel basically closed down for refurbishment, nothing was said about this but fewer and fewer clients were there then the resturants closed down only a half of the main one stayed open, the pool bars closed,the pool was drained, workmen moved in and all the furniture including beds mattresses chairs and tables were stacked outside the front of the hotel, we couldn't believe what we were seeing, how can Thomson and Riu allow this to happen, we were only there for a week and 3 days were a horrible experience. I could carry on and on about everything that went on but I have written to Thomson with photos and have many videos if needed. Is there anyone else who was there at the same time?

Stayed March 2013, traveled as a couple
Helpful?
9 Thank JulieJ252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,601 reviews from our community

Traveler rating
    1,364
    920
    228
    65
    24
See reviews for
858
1,273
31
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
england
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

Had a lovely week in this hotel, only thing that ruined it was the awful weather (we went in Dec) but even the RIU cant sort that out!!! The bedrooms are nice, big & clean. The bathroom was nice clean & tidy to. Everything about the hotel was nice, the bar, restaurant, entertainment room (even though the entertainment was not that good, could have been a lot better). Everyone was very helpful & polite. The Xmas tree looked fab!!!We loved going out of the back gate at night and going a walk to the left down to the bars & shops, we used to go in the 19th hole bar, watching sport or listening to the singers, it was fab. Would definitely go back for another holiday... Thank you to you all xx

Room Tip: I think there all nice ..... we overlooked the hotel that the roof changed colour, amazing!!!
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suie07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed March 28, 2013

My wife and I returned for our 4th visit recently. The hotel is in a great location, and Melanores is a great resort for a relaxed break in the sun.
Stayed in a garden view room. The rooms are now looking dated, but the good news is that the hotel is shortly to close for a major refurbishment.
Food is of good quality, and the white,rose and red wine on tap, is acceptable.
All staff are friendly and courteous.
A good value all inclusive break. We will be returning, as do many other couples.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeyEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed March 22, 2013

My husband & I have just returned from this hotel & I must say it really does need to be closed & refurbished. The rooms are dated and towels so thin 1 day I took my bath towel to reception as it had 2 holes in it not what you expect from a 4 star hotel. I have stayed in better 3 star hotels.
The food was the saving grace for us no complaints there so much choice & always something for everyone & the chefs always present. I found a few of the restaurant staff to sway more for the German clients & a bit indifferent to British holiday makers.
The same could not be said for the bar waiters always pleasant & as soon as your glass was empty they would be there for a refill.
The grounds are lovely & don't know what is planned for this in the refurb.
I definitely do feel this is the poor relation of the riu chain in the area but did still enjoy my stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jetoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

Just returned from this hotel, second time we have stayed here. We had a fabulous time. This hotel is very well maintained. Rooms are clean, freshly decorated in canarian style, good showers and we had a pleasant garden view. The meals are excellent with a wide range of nicely presented dishes. We like fish and were not dissappointed with the range of different fish available at each meal. The chef frequently comes out to check the food and presentation of the food. There is a nice walk along by the sea to meloneras shops and maspolomas beach and dunes. However the real jewel in the crown of this hotel is the staff. They are ALL always smiling and happy, nothing is too much trouble for them. They really want you to enjoy your holiday and stay with them. We will go back again because its so relaxing here.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LondonLynette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walsall, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

Lovely location lots of trendy shops nearby and good coastal walking. The hotel itself is outdated but I was lucky enough to see one of the revamped rooms can't wait to go back when they have made the changes. They will be closed for a few months to re-do rooms and upgrade the pool and surrounding area. If you are about to go the rooms are clean maid service excellent. The food is plentiful all day - you can have breakfast, mid morning breakfast,early snack lunch, sit down lunch, afternoon cakes and ice cream, sit down dinner and late salad supper. Plus nuts are available with drinks. Wine and beer on tap, Cava is wonderful and i loved their Mojitos. Tea and Coffee is available from machines but you do have to do a bit of walking for these. The food is geared for German market but I enjoyed it. Safe and towels (daily change) are free. The hotel entertainment is OK but needs a bit more variety the entertainment staff do work really hard all day and are lovely people.

Room Tip: High floor away from Bar which can be noisy
See more room tips
  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Scarlett1936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Helens, United Kingdom
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed March 13, 2013

Good position on the promenade where you can walk in either direction, to shops or just enjoy the sea views. The area is comparatively new, and by no means over crowded. Indeed the shopping area and bars are quite trendy. Walk a bit further to the beach, and there are more traditional shops and a few bars and cafe's. Food is great, draught Cruzcampo lager, and the usual, local spirits and bag in box wine. Everything is clean, staff are great, rooms are a bit tired, but plenty of space for wardrobes etc. You can serve yourself with beer wine tea coffee, both during the day and during meal times, which works well for me. There is also a well staffed bar and excellent really smart internal bar where the shows are if you prefer to be waited on. Only criticism is the entertainment teams , who don't get it that the majority of customers at this time of the year are 55 plus, and need to tailor their activity accordingly... Football/ Volley ball / blasting out euro rock and USA "Gangsta rap" music periodically during the day, need a bit more thought. However minor criticism and would return again out of season. Wifi worked well, in my room which was a bonus

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank artiekellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Maspalomas
4.4 mi away
Melia Tamarindos
Melia Tamarindos
#6 of 19 in San Agustin
4.0 of 5 bubbles 1,578 reviews
0.4 mi away
Lopesan Costa Meloneras Resort, Spa & Casino
1.8 mi away
Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas
#3 of 135 in Playa del Ingles
4.5 of 5 bubbles 1,541 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
Occidental Margaritas
Occidental Margaritas
#21 of 135 in Playa del Ingles
4.0 of 5 bubbles 4,100 reviews
0.2 mi away
Lopesan Villa del Conde Resort & Corallium Thalasso
0.5 mi away
Seaside Grand Hotel Residencia
Show Prices
Show Prices
Show Prices

Been to ClubHotel Riu Gran Canaria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ClubHotel Riu Gran Canaria

Property: ClubHotel Riu Gran Canaria
Address: Las Meloneras, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Maspalomas
#9 Spa Hotel in Maspalomas
#10 Family Hotel in Maspalomas
#14 Luxury Hotel in Maspalomas
#16 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — ClubHotel Riu Gran Canaria 4*
Number of rooms: 639
Official Description (provided by the hotel):
Located in Costa Meloneras, near El Faro. 4 And 2-storey building. On the seafront. 30,000 M2 garden. 900 M from Maspalomas sand dune beach. 6 Km from the centre of Playa del Ingles. 200 M from various shops. 37 Km from the airport. 100 M from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Hotwire, Expedia, TripOnline SA, RIU Hotels and Resorts, Travelocity, Cancelon, Evoline ltd and HotelQuickly so you can book your ClubHotel Riu Gran Canaria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Clubhotel Gran Canaria Maspalomas
Club Hotel Riu Gran Canaria
Riu Gran Canaria
ClubHotel Riu Gran Canaria Maspalomas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing