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“Riu AMAZING, Riu GREAT!” 5 of 5 bubbles
Review of ClubHotel Riu Gran Canaria

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ClubHotel Riu Gran Canaria
Ranked #14 of 220 Hotels in Maspalomas
Certificate of Excellence
Cardiff
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Riu AMAZING, Riu GREAT!”
5 of 5 bubbles Reviewed August 23, 2011

My partner and I returned on 22/8/11 from this FAB hotel and resort booked through Thomson. This is the second time in 8 months we have booked through Thomson, checked into a Riu and also stayed in Gran Canaria. Last time we stayed in Playa del Inglés, this time in Meloneras and the difference is noticeable! We enjoyed our stay in Playa, but loved our stay in Meloneras - an upmarket, chic resort suitable for couples as well as families, and one where a lot of Spanish mainland natives come to for their holiday (obviously a good sign if the Spanish are choosing to holiday there!)

If you're using these reviews, like we have, to help form a pre-booking opinion, please take them with a pinch of salt and a sprinkle of open-mindedness given that we all have different tastes and preferences. Personally, I think people are off their rocker for slating this hotel and/or resort because it simply amazing and money well spent.

The hotel is very big and spacious. The rooms have air-conditioning and are kept well maintained and clean by the hotel management and maid service. Safe box inside with hairdryer in the bathroom and a fridge too. The staff here are the hotel's biggest assets - everybody is friendly, efficient and very accommodating.

The bar staff work very hard and are quick to serve you (the head honcho is very funny, stay clear if you are allergic to sense of humours!). The Riu-style cocktails aren't the best but don't have them, quite frankly! If you are for branded drinks they will give them to you - the only local brand I found they served was a CokoRum in stead of Mailbu. You must try the Canarian speciality of Ron Miel (honey rum) on the rock with squirty cream! Also, banana liquer is typical of the Canaries, and I enjoyed having a shot of that in a glass of Sprite (say Sprite, because lemonade to the Spanish is Fanta Limón).

The restaurant staff are equally efficient and friendly, I got on very well with them and they are very receptive. The food is not repetitive as every day there is something different, and there are themed nights too. Breakfast equally good, well cooked and present. Ignore the whinge bags about lack of variety because British people aren't the only ones on their jollies there - there will be food that you don't like or won't eat (cold meats and vegetables at brekkie), but others do, deal with it!

The pool is large and kept very clean. The only thing that grated on me was getting splashed by inflatable balls! Best avoid peak times as kids do ram the pool, lots of adults taking early morning/evening dips. There enough sunbeds to go around, although don't whinge about not having a sunbed if you rock up at midday - reserving beds with a towel is a well known Olympic sport that we lack medals in. Annoying as it is, nothing you can do - can't beat 'em, join 'em! You'll always find the odd one or two, just move them together. The Animation team have a host of activities for all the family during the day and evening, so plenty of entertainment.

The beach is a good 20 min walk away as the hotel sits pertinently along a lush promenade overlooking the sea and a rock/pebble beach. But, all that all-inc food, the walk will do you good! The hotel is positioned amongst some classy bars, restaurants and boutiques. It's a really good morning/evening stroll for couples and families. Two sunloungers and a sombrilla (umbrella sun shade) will cost 7.50 euros - make sure you take cash! Also, take spare plastic bottles and fill up with drinks before leaving the hotel, can be costly buying from the beach kiosks. I also, cheekily but proudly, made use of these handy re-sealable plastic sandwich bags and stocked up on fruit and rolls at breakfast, and took them to the beach! Every little helps.

Thomson rep is based in the hotel and is readily available. She was helpful and knowledgeable; we didn't attend the sales-pitch welcome meeting, but she wrote a letter to explain how she would help us with any problem or excursion. Ignore the moaning minnies about this not being Premier - it IS premier and well deserving of the title. Fully recommend a visit to the capital Las Palmas on a local Guagua bus (very regular, and comfortable - take advantage of the open top red tourist buses , where you can hop on/hop off and comes inclusive of a 23E return). Also, Puerto de Mogán is a must for the rastro market on the Friday (although beware of the coastal road and overhanging cliffs!! Not a journey for the faint-hearted....). It's known as Little Venice and is simply stunning - quaint Spanish fishing port, with a pretty playa and lagoon.

I'm trying to include all the things I've appreciated reading in reviews, but will have forgotten something. I'm sure there's a way of sending me a message if you have any questions. The big winner is if you can speak Spanish, then speak it!! I am fluent in Spanish, but these guys appreciate any effort being made (even if it's - una botella de agua por favor - which they give at reception). We read about the room upgrade to a garden/sea view, so when we turned up I asked the receptionist about this (Julia - funny and very friendly!), and she upgraded us for FREE! When I asked why (!), she said it was because I spoke to her in Spanish. Also, I thanked the head waiter one night for a fab service and for his staff, he then asked a waiter to personally get us Cava from the main bar (whilst everyone else supped the tapped wine and beer!) which was such a lush gesture for all the little effort it took to say muchas gracias. Even at the airport, there was a stall selling typical Canarian chocolate, which we were given free because I spoke to the lady in Spanish. Bottom line, there are other nationalities in this hotel and resort but don't moan about them because we're all there for a reason. My advice is to be overly British and polite to the staff and other Spanish natives in shops, restaurants, markets they will bend over backwards for you.

Room Tip: Close the patio doors tight so that it clicks in order to activate the AC.
See more room tips
  • Stayed August 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
16 Thank essexboi86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,552 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (439)
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Birmingham
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 7, 2011

Stopped at this Hotel last week of July and first week of August with two teenagers.
Hotel very clean,safe and Staff very friendly with visibe Management confirming the standards and environment. Food good quality and varied enough not to become repetitive.
No problem being served with drinks, very fast service and again good quailty and quantity!
Plenty of sunbeds available even after the early birds have claimed their spot.

Ony negative points being that the rooms are dated and not really representative of a 4 star hotel, the fitness centre is a 'token gesture' and the evening entertainment is poor.

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank JaimoBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosport,Hants
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 6, 2011

stayed at this hotel from july 11th to 25th 2011, family of 6.
myself,wife,in laws and two sons 12 and 17.

booking in was simple - friendly staff and very clean.

rooms were spacious and plenty of storage.
had no problems with the air con or fans in the three rooms we had, air con not the coldest in the world.

food was excellent, well cooked and presented - did get a bit repatitious by the end of the second week. check out the themed restaurant in the evenings for a change. mexican was excellent.

pool area very clean and so was the pool restaurant.

staff were very friendly and helpful - and work long hours,animation team especially.

would i stay again - too bloody right...

  • Stayed July 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank simonbspeedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed August 2, 2011

We stayed here as a group of 8 at the end of July for a week. Everyone was very friendly and welcoming and the entertainment team were always enthusiastic and fun- ideal if you have kids or enjoy taking part in the regular activities the hotel provides. The rooms are spacious and clean with a mini bar and air conditioning. Although not the best air con it was fine as long as you left it on a bit longer than usual.
The pool area and gardens are well kept and spacious, with plenty of sunbeds and parasols which do need to be reserved if you want a group together for a larger party but throughout the day there are free sunbeds dotted around. As for the pools they were a tad on the chilly side but once in were fine and acted as a nice refresher. The beach is about a 10 minute walk away so there are options if the pool isn't your cup of tea.
The food at the hotel is fine, but not great. There is a great selection at every meal with salad, fruit and ice-cream all playing a part and great if you have kids who want something a bit more simple. Overall the food is nice but nothing to write home about. The same can be said about the drinks. Although your basics are there such as your beer and wine there is not a huge choice of these and cocktails are not made fresh. BUT on the odd night there is a cocktail bar a 5 minutes walk down the beautiful promenade if you fancy something different.
With a good range of excursions such as camel riding over the dunes, deep sea fishing and visits to aqualand there is enough to keep you occupied. The walk along the promenade is enjoyable and pretty leading to some very nice boutique shopping centres for all you shopaholics!!
We enjoyed our time at the Riu ClubHotel in Melanoras but did feel it was lacking a little in the food and drink department. However if you're after a clean and friendly hotel and a simple relaxed environment this could fit the bill.

  • Stayed July 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Tori159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed July 31, 2011

We have just returned from a relaxing family holiay at the Riu Gran Canaria. It is a hotel which offers something for everyone - relaxtion, good food, a disco, childrens activities and a crazy but great animation team. This hotel has lots of plus's however there are some minor things to note so you are prepared but not put off. The air conditioning in the three rooms we had was poor although there were fans in each room. The Gym was rubbish, a lack of equipment with no air condtioning so prepare to gain weight! There is not a beach outside the hotel - a 5 minute walk for the little bit at the bottom of a very trecherous slide down rubble, and 15/20 minute walk to the dunes - which are not for everyone with the nudists! The hotel although good, lacks the usual RIU touch of class but you will enjoy your stay!

Room Tip: Apparently you can upgrade to overlook the sea - I would!!!!!
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  • Stayed July 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank gentlefrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seregno, Italy
Level Contributor
271 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 bubbles Reviewed July 18, 2011

This is a really nice hotel, the location is wonderful, the landscape you can admire from the pool is amazing. One Kilometer far from the beach, but the walk to reach it is really nice.
The food is really nice, the restaurant is big and never too crowded. Lots of different choices at the buffet. Rooms are old and not so confortable. The same for the bathroom.

  • Stayed December 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank orso77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucestershire
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed July 15, 2011

We had our first visit to this hotel in June 2011, and whilst we liked the hotel we didn't think it was as good as some other people make out. There is nothing specifically wrong with the hotel, but many things that could have been better. The rooms are fine, furniture a little shabby but beds are comfortable and the bathrooms were clean. The view from our garden room upgrade was well worth the price supplement, beautiful sweeping sea views beyond the gardens and pool area. A fridge is provided and a safety deposit box free of charge. The maids were very loud and woke us up every morning around 7am crashing around which is a little annoying when you finally get a holiday to have a little lie in.

The best feature of this hotel is its staff - everyone was friendly and welcoming, and the bar service was one of the quickest I have come across. We were on all inclusive and this did include premium brands such as Smirnoff - but you need to make sure you ask for it otherwise you are given cheap local spirits. The cocktails were vile, made from syrup, and not at all what I would expect from a "platinum" hotel. The bar area was a long narrow strip crammed with plastic tables and chairs, not much of an atmosphere and felt almost an after thought, not a very nice setting to relax and enjoy the evening. Why on earth didn't they put the bar along the sea front to take advantage of the seaside setting? One major drawback for me was the amount of people smoking and when in such close proximity you ended up smelling of smoke and choking.

The pool area was lovely, three pools separated by two jacuzzis. HOWEVER, the sun beds were crammed in so tightly there was no privacy to be found, and again with the people chain-smoking the smell of cigarettes was constantly around. Perhaps a non-smoking area would be a good suggestion. Also people always reserved sun beds so it was very difficult to actually find two together. It seems crazy that they have lovely huge grounds, of which half are laid to lawn with no sunbeds so everyone is squeezed into the small pool area.

The beach was a huge disappointment, apparently it was better if you walked further, but in the heat we thought the 20 minute walk to reach it was enough. There is a lovely promenade along the sea front to the beach, you can access this directly from the hotel until 10pm, leading to a small shopping centre with upmarket shops, and a row of chic bars/restaurants - more restaurants than bars, but a lovely setting and beautiful to sit in the evening listening to the waves crashing. We spent several evenings here as it felt much more like being on holiday than at the hotel bar. Certainly not much in the way of late nightlife but we prefer that, if you want that then Maspalomas is only a taxi ride away.

The food was good but very repetitive, I think if we had been there for two weeks it would have been very samey. The evening entertainment was entertainingly bad, but all credit to the animation team who worked tirelessly and always with a smile on their faces. Children seemed well catered for.

We did enjoy our holiday, and the hotel is fine, there are definitely up sides and down sides to this hotel - it just depends what is most important to you... But we were a little disappointed after reading all the fantastic reviews on here.

Room Tip: Upgrade to a Garden View room for gorgeous sea views
See more room tips
  • Stayed June 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank m00sey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Gran Canaria

Property: ClubHotel Riu Gran Canaria
Address: Las Meloneras, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Maspalomas
#8 Spa Hotel in Maspalomas
#10 Family Hotel in Maspalomas
#12 Luxury Hotel in Maspalomas
#16 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — ClubHotel Riu Gran Canaria 4*
Number of rooms: 639
Official Description (provided by the hotel):
Located in Costa Meloneras, near El Faro. 4 And 2-storey building. On the seafront. 30,000 M2 garden. 900 M from Maspalomas sand dune beach. 6 Km from the centre of Playa del Ingles. 200 M from various shops. 37 Km from the airport. 100 M from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Clubhotel Gran Canaria Maspalomas
Club Hotel Riu Gran Canaria
Riu Gran Canaria
ClubHotel Riu Gran Canaria Maspalomas

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