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El Cardonal Apartments
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Reviews (162)
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All reviewspool barcheap breaktaxis are cheapbedding and towelsan enjoyable staythese apartmentsliving roomper dayshopping centrereception staffmicrowaverowssunholidaycleanersyumbo
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31 - 36 of 162 reviews
Reviewed January 4, 2014

We booked these apartments through www.quickrooms.com and got a fantastic rate for booking early.

Firstly, when we booked these apartments, it was made very clear at the time of booking that the deal was 'No Cleaning'. Presumably this was to keep the costs low. However, the sheets were changed weekly and the towels several times a week. This worked well for us as we did not want the inconvenience of someone coming into the apartment every morning.

Secondly, we were aware of the location as we have stayed in Sonnenland several times and hired a car to get out and about. Car parking is available on the street outside the property. Sonnenland is a predominantly residential area between Maspalomas/Melonaras and Playa del Ingles. If you are not sure where the apartments are situated, perhaps you could check on Google Earth?

Check in was quick and easy, we arrived around 9pm, took two minutes. When we got to our allocated apartment, we realised there was no bedding for the third person, nor a toaster and kettle. We asked at reception and this was sorted within 5 minutes of asking.

The apartment consisted of lounge, with a proper, pull out sofa bed, sideboard, coffee table and dining table and chairs. The kitchen area had a hob, fridge, microwave, as well as full stock of cutlery and crockery.

The lounge had double doors which led out onto a small private terrace/garden which had patio furniture.

The bathroom had a bath with shower over. toilet, bidet and washbasin. The hot water boiler was brilliant, never ran cold even when 3 of us had showers one after the other.

The bedroom had twin beds, bedside tables and built in wardrobes complete with hangers.

Overall, the apartment was spotlessly clean, the furniture was well used but perfectly serviceable. My only comment would be that it could do with a lick of paint.

The apartments are presented in rows ascending from the pool. We were in the last row and it was quiet and peaceful. Although there was a road alongside the property, there was little noise at all and we were only the third apartment along from the road.

The pool area was excellent with plenty of loungers. It looked great at night with the coloured lighting! The pool was cold but we did know it was unheated as this was also stated on the information we had prior to booking.

Also, there is a fab pool bar open every day from 10am, the bar served hot and cold drinks and food, which were all really reasonable and the service was so friendly it was a great place to sit and chill. Whilst we were there, there was a charity event hosted in the pool bar, they had various tribute acts etc. it was a really good fun day!

Overall, the apartments offered very reasonable accommodation at a fantastic price, the service was excellent. So if you are looking for a quiet get away, or if you have a hire car and are looking for a great value base, I would highly recommend these apartments.

Room Tip: The higher apartments further away from the pool might be quieter during busy periods.
  • Stayed: November 2013, traveled with friends
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2  Thank alchemyequine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

Just returned from this resort over the xmas period..Haveing stayed there 3 yrs ago we knew it was a Basic resort..However they havnt spent any money on this resort since we were last there..We had broken table, broken and very dirty sofa. sheets that hardly fit the beds and only 1 change of towels in 13 days,,They made the second change after we asked...the day before we left!!!! The 2 burner cooker BURNED the top of the fride underneath it...filling the seating area with awfull grey smoke...The whole apartement and others we looked in are now dirty, Tired and looking very sad..Its a good job we went self catering so we could eat out when we wanted.There are several resorts in this area that are only a few pounds more and are far superior in style and finish and cleanliness...strongly recommend you look at them and give this resort a wide bearth...the 2 male receptionists we friendly till we asked for help with problems then went nasty!! the female needs re-training on cutomer relatiions..suddenly didnt speak english and was stunned when we asked questions in FULL SPANISH..yes we live in Spain and are fairly fluent..still didnt make any difference we were told not to question her just contact the owner!!! we have done so as well as sent full report to the agent we booked thru...

  • Stayed: December 2013, traveled as a couple
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3  Thank carlgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elcardonal, Gerente at El Cardonal Apartments, responded to this reviewResponded January 16, 2014

Well where can I start. The guest since day 1 have been incredible with their demands. The bungalows are better than ever and I apologize since you didnt like them this time. You paid lees than 30,00€ per night for 2 adults! We do change towels 2 times per week. If the maid made a mistake 1 time (I dont believe the whole stay) why NOT come to reception and let us know so we can fix it right away?! As I said we are not for everybody since there is so much we can offer for less than 30,00€ (2 pax). The place is clean, we change bed sheets and towels and offer TV service plus free WIFI in the pool bar. Really this critic sounds more like a payback than actual reality. Hope to see you next time in one of our aparthotels with more ammenities and quality for 60,00€ per night an up where you will feel more confortable.

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Reviewed November 3, 2013

We had a 2 bedroom unit. It was spacious and clean, the bed was delightfully firm giving a good nights sleep. The parking at 3 euros extra a night was a useful addition but you could usually park close by much of the time. Reception was helpful and a very good standard fo English.
As others had noted this is a low service apartment.
I would have expected some sort of rubbish collection to operate over the week given the price the standard of service is lower than other local provision. We also noted a lot of traffic noise, this is particularly true for the apartments on the outside edge of the property.

Room Tip: Further from the outside edge and further from pool the quieter.
  • Stayed: November 2013, traveled with family
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Thank Leshere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2013

We stayed here in September found it to be a terrible place to stay in over the 2 weeks the towels where only changed 3 times the apartment was not cleaned once, on arrival a note was on the reception door saying that the key was in the post box but it was not and only that the young lady from the bar came out and made a phone call for someone to come we where stranded. The pool area is not tiled it has street type cobble stones, the bar area was filthy, and the pool area was full of Spanish youth with their radios and phones blaring out all day and the fact that you have to bring your own rubbish to the bins is not on, i would not stay here again or recommend it to any one.

  • Stayed: September 2013, traveled as a couple
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Thank William N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elcardonal, Director Comercial at El Cardonal Apartments, responded to this reviewResponded October 26, 2013

We are sorry you didnt like our bungalow due to the Spanish guests. Please take in consideration for next time you come to the Islands that we are in Spain. Also, we did change towels 2 times per week as reserved. We did not CLEAN on a daily basis because you pay a lower rate WITHOUT cleaning. If you wanted daily cleaning it would have been ONLY 5 euros more per night but you didnt want to pay more than the ORIGINAL offer of low season of ONLY 22,00euros per night for 2 adults! Please lets me honest and trustfull. Thanks.

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Reviewed September 20, 2013

couldn't believe the review from the person calling themselves worlddivingtraveller,,I think his review was based all on their dislike of the area rather than the apartments themselves as I have never experienced anything they claim to have,yes,its a quieter area which suits us as we walk to the beach everyday rather than getting the free shuttle bus,the apatments are fully equipped with everything you need,clean,spacious and quiet,there is also a spar less than a 5 minute walk away,no problems with staff either,very courteous and friendly,but then,so are we,,,just booked again for February,that goes a long way to tell you how much we enjoyed our stay.

  • Stayed: September 2013, traveled as a couple
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2  Thank anneforbes121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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