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Palm Oasis Maspalomas
Ranked #17 of 216 Hotels in Maspalomas
Certificate of Excellence
Beverley, United Kingdom
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Loved our stay here!”
Reviewed August 2, 2014

Just got back from a weeks stay at the Palm Oasis, we had a lovely relaxing time here. We were allocated a room on the top floor overlooking the pool and out over Maspolomas, the views were lovely. The whole pool area was very pretty, lots of palm trees and and colourful flowers. The rooms were very spacious and comfortable with a lounge, full kitchen with all the utensils you need, a separate bedroom, and a very spacious bathroom, with spa bath, separate shower cubicle and twin sinks. The room had a balcony with a wicker and glass table and 4 chairs, there were also 2 very comfortable loungers. The pool area was very clean and the pools were lovely and cleaned regularly. There was the usual early risers for the sun-beds, but i would say if you were down before 9am you would get a reasonable placed bed, if you came down later you probably get a bed but not pool side. A word of warning though, if you put your towels down before 8am and leave them, the pool police will collect them up and put a green ticket round the bed and you then had to get your towels from the reception after a telling off. Lol!
The people who were holidaying while we were there varied in nationality, which i liked, it was generally not to noisy in the pool area and people in general seemed very polite and friendly. The pool bar was also very good, with 2 happy hours with buy one get one free. The staff were friendly too. The gardens around the pool were very pretty, with the paths wandering through the resort surrounded by very colourful flowers. The main building was at the front of the complex with the surrounding rooms being bungalows which also looked very pretty.The whole hotel and buildings looked very clean and well maintained. All of the hotel staff were very polite and friendly and always gave a hello in passing.
The immediate area around the hotel had a few facilities that cater for all your needs, a couple of supermarkets (spar), a pharmacist, and a few restaurants. One of the local restaurants ( El Carreton) we visited a few times as it was just a short walk and we couldn't be bothered to go to far, and the food here was lovely and very good value, the staff were also very friendly. If you wanted to venture into the main area of Maspalomas there were always taxis just outside the Palm Oasis and a taxi ride to the Lighthouse area cost about 5 euros each way. Playa del Ingles is about the same price in the taxi. There is a small shopping mall about a 10 minute walk away, but the walk is not the best of routes, especially if you have young children. I suspect it wouldn't cost much moe than 3 or 4 euros in a taxi. I loved my week here, and found it very relaxing, and the Palm Oasis was perfect for us, i would definitely recommend this to our friends, we went on a recommendation of a friend who has a time share here, and he has been going here for years. You would not know that this was a time share hotel, at no point in our holiday did anybody try any sales to us. I booked through a well known on line rooms site and had no problems with the booking, just had to pay for the room on my card when i arrived.
All in all a fantastic week in beautiful surroundings in very comfortable rooms, i would definitely return!

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this review, September 30, 2014
Dear Costumer,
Thank you for your kind review and share your opinion with others travellers. We are pleased that you enjoyed the hotel facilities and your holidays in Palm Oasis. Your kind comments will be shared with all the staff of the hotel.
Regarding your comment about the sunbeds, our pool staff check the “reservation with towels” of the sunbeds and no person on it the whole day, it´s not fair because other clients wants to use them.
We are looking forward to welcome you back in the near future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
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Estepona, Spain
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 23, 2014

We stayed here for a week in July after swapping in our Marriott week with Interval International. They advertised this place as equivalent (5 star quality) and when we turned up it is definitely a 3 star. There are no lifts, the wi-fi is practically non-existent, the gym is smaller than our garden shed down in a sweaty basement and the Reception Staff were totally disinterested. We were given a ground floor, two bedroom apartment right at the front which smelt musty and had cockroaches in the hallway so we marched back to Reception and exchanged to a top floor apartment with a sun terrace which was better although the lady in Guest Services was a bit surly about it all. The furnishings are tired and there were holes in the sheets and the curtains and the hairdryer in the bathroom looked like it came out of the ark and was absolutely useless - we went and bought a travel one. Having said that the apartment was kept spotlessly clean with a daily maid service. Not my idea of an equal exchange it has to be said - will not be going again and would not recommend - there are much nicer places to choose. Try any of the resort hotels in Melonares - they are nearly all 5 star and are all singing and all dancing and you can walk out to restaurants instead of taking the car - Palm Oasis is stuck up the top of the hill with nothing much around it.

Stayed July 2014, traveled with family
Helpful?
4 Thank DolphinEspana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this review, July 28, 2014
Dear Customer

Thank you very much for sharing your thoughts about Palm Oasis Maspalomas.

It saddens us that your expectations were not met. That is understandable if you were expecting a five star hotel. We are clearly advertised as a three star resort (as you can see in our profile here at Tripadvisor and anywhere in the net), and our prices are acordingly to this category.

We hope you understand that your disappointment has nothing to do with neither our services nor our facilities, but with the misinformation provided by your travel agency.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morden, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 18, 2014

We are actually owners of a time share here at Palm Oasis. (Own 2 bedroom, 2 bathroom). We have been coming here every other year since we purchased when it was first being built. It has obviously come a long way since then but we have never had a bad holiday here. We have made some lovely long term friends. You always start talking to someone in and around the pool especially with children. We have been here at all different times of the year, both in and out of school holidays. We have stayed in a number of different apartments and all are excellent. The staff are very friendly and helpful. There are 2 pools for adults and a childrens pool too. New tvs in the apartments now and free wifi. It is a great holiday just to chill out. We usually spend mornings around the pool and afternoons chilling on our balcony. We always look forward to coming back here. We usually do breakfast then catch a taxi from outside to a restaurant in the evenings. Cleaning ladies are lovely and very professional as are all the staff here.

Room Tip: If you can, get an apartment near the second swimming pool, they will know what you mean and you wil...
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  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Joan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this review, July 22, 2014
Dear Costumer,

Thank you for to share your opinion with other users of Tripadvisor. We are pleased to know that you feel like home in Palm Oasis, this is what we want. All the comments helps us for to get even better and of course we will share them with all our staff.
It´s nice to hear that you made friends here in the Hotel and it confirms that we have a good atmosphere. We are happy that you liked all the different apartments you stayed in and that you always enjoy so much our relaxing garden- and poolarea.
We are looking forward to welcome you back soon at “home” .

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 9, 2014

The cleaning staff were so friendly and kept the room clean. The reception staff were able to so much with wifi codes, supplying extra codes when others stopped working.
The room was peaceful and quiet, made for an excellent holiday.

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Jay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this review, July 18, 2014
Dear costumer,
Thank you for to share your opinion with other users of Tripadvisor. We are happy to know, that you spend a relaxed holiday in our hotel and we will share your comments with all our staff. We are very pleased that you were content with your room and the location. Hope to welcome you back again in Palm Oasis.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porthmadog, United Kingdom
Level Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 28, 2014

This is one of the nicest resorts we have stayed at. Apartment was 2 bedroom, two bathrooms, kitchen and dining area (with table and chairs) as well as good size balcony big enough for table, 6 chairs and two loungers. Ideal for a family of 4 and nicely decorated. Grounds are beautiful and well maintained as are the good size pools (very welcome in the heat) and plenty of sun loungers around the pool area. There were always taxis outside so if you needed to go down to the town it was an easy journey. Courtesy buses were available to take you down to the beach - when we were there they ran 4 times a day, there and back. Not many good restaurants within easy reach of the location but they do provide breakfast and evening meals. This is one area they could improve (i.e. the variety and quality of some meals) as well as providing free wifi for more than one or two appliances. Resort has a tennis court (local hire) and mini golf (local hire) as well as a games room (table tennis, a few table football games too). Pool bar area and splendid cocktails! Staff were all friendly and welcoming - right from our late arrival to departure. Don't usually go back to places but if here was available again would be a repeat business.

Room Tip: If you are a very light sleeper ask for apartment with the larger bedroom overlooking the garden. O...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ffiona W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this review, July 7, 2014
Dear Customer
Thank you very much for your kind words of Palm Oasis and will inform our staff your good comments.
It is a pleasure that you take time to write about us.
We also will try to improve the quality and variety of the meals in the restaurant.
We hope to see you soon.
Thanks!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 17, 2014

Self catering studios - very clean and a good size. Very tranquil, peaceful, good transport routes and shops within walking distance. As it is on top of the hill, there are some great views around the resort of Maspalomas. Pool is a great, photos on the website don't do it justice! Adult pool is kept quite separate from the kids pool. Pool bar serves fantastic food at good prices served by very friendly staff. Free wifi for 2 devices, strong signal in the rooms and by the pool. Pub oasis is only open for 1 hour a day from 11-12pm, but offers 2 for 1 drinks! Reception are incredibly helpful, gave us some great restaurant recommendations too.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this review, July 7, 2014
Dear Customer
We are so happy to hear that you had a nice holiday in our complex and that you liked our swimming pools.
We Will also pass your good comments to the reception staff.
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, England, United Kingdom
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 17, 2014

Stayed in one of the 6 person Villa Apartments as a holiday rental. It would definitely be a squeeze with 6 people staying. Apartment itself was nicely decorated with a large private balcony and roof sun terrace which was great for late sunbathing. Neither bedroom had a double bed, which made for an uncomfortable night's sleep if you like to sleep close to your partner!!! Not ideal for couples and they wouldn't move us. It is a self-catering apartment, but with no oven so we were limited with what we could cook. Pools and gardens are totally lovely, very relaxing (even though the big pool was shut for 5 days of our 7 day stay). Did not understand why the pool painting had not been done in low season??!
We only ate in the restaurant once, looked very tired and the buffet looked especially unappealing. A la carte was ok but quite pricey for the quality. The 'Pub' bar in the basement never opened, and the opening hours advertised were very strange from 11pm to early morning. The pub itself is like walking into a prison breakout area; fluro lighting, no windows, terrible furniture and sad looking games machines dotted about.
Stock up in the Carre Four supermarket en route from the airport as it is far cheaper than supermarkets locally or on site.
Maspalomas beach is 10 minute drive plus 20 minute walk once parked. Not many amenities on the beach front. Dunes were worth a walk but sand is sand!!
Playa de Mogan is good for a trip out for lunch or dinner, v pretty fishing village.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsHumidiTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this review, July 7, 2014
Dear Katie N
First of all thank you very much for taking your time in sharing your recent stay at Palm Oasis. This is something we really appreciate; feedback is always of big help to us.
Regarding the painting of the swimming pool, that was a work that we could not delay in doing during your stay. We are very sorry for the inconvenient cause. We advertise this working taking place during May 2014, in our web page, and in our profile in Booking.com, since January 2014.
Regarding your comments about our restaurant and our pub, we are very sorry to hear you didn´t find it appalling, this is something we definitely will try to improve on in the near future.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Oasis Maspalomas

Property: Palm Oasis Maspalomas
Address: Avda Albert Einstein s/n | Sonnenland, 35100, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Maspalomas
#14 Best Value Hotel in Maspalomas
#25 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palm Oasis Maspalomas 3*
Number of rooms: 234
Reservation Options:
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Also Known As:
Palm Oasis Hotel Maspalomas
Maspalomas Palm Oasis
Palm Oasis Gran Canaria
Palm Oasis Maspalomas Gran Canaria

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