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“OK rooms - poor beds”

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Dunas Maspalomas Resort
Ranked #42 of 220 Hotels in Maspalomas
Certificate of Excellence
Skelleftea, Sweden
Level Contributor
216 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“OK rooms - poor beds”
Reviewed January 16, 2014

We stayed two weeks over christmas and new year. Generally you get what you can expect. A room with a queen size bed, a kitchen area and a relax area with a bed in the sofa. We felt that two weeks in the beds where at least one to many. We had a room near the main pool and "night club" but we did feel disturbed by noice more than one night. There are many pools to choose from but they are not heated, at least not enough, the warmest we found was 18 degrees. The hotel offer all inclusive which is not good since it attracts people that leave behind litter all over the area. Most disturbing is to find half drunken unattended beers standing by the pool where kids are playing. 20 minutes walk to Maspalomas beach where where the water was warmer than in the pools

Room Tip: Avoid the rooms close to the pools if you want it to be calm. Look for a room with a patio to the so...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bornen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, January 19, 2014
Dear guest,

We thank you very much for taking your time to give us your feedback about your stay in our resort.
The whole hotel philosophy is based on the idea, always to do our best to make our guests feel comfortable and satisfied during their holidays and we do really apologize if in your case we did not manage it.
Your suggestions are very much appreciated, as we are always interested to improve our service and satisfy the demands of our guests.
We hope to welcome you soon again and for any questions or information please do not hesitate to contact our guest relations department.
Best Regads
Lisa Luppi
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,061 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Salzburg, Austria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 20, 2013

-We had a great stay in this wonderful, well-kept Bungalow-Hotel.
- Friendly personal and excellent management.
-Food was copious and of good, fresh quality.
-We certainly want to come back to enjoy the hospitality at that place.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Regina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, December 26, 2013
Google Translation
Lieber Gast


Herzlichen Dank für Ihre nette Bewertung unseres Resorts bei Tripadvisor.

Wir wissen Ihr Lob sehr zu schätzen und werden daran festhalten unser Bestmögliches zu geben unseren Service weiterhin zu optimieren. Wir freuen uns sehr Sie zu unseren gästen zählen zu dürfen und sie weiterhin bei uns willkommen zu heißen.

Freundliche Grüße aus Maspalomas.
Lisa Luppi
Gästebetreuung
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkoping, Sweden
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 8, 2013

Nice Hotel. Good breakfast. Clean rooms and other facilitys. Great Animation Team, Lots to do for both children and Grown ups. Nice poolarea. Only minus was that the Activity Pool was slightly colder than the other Pools.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bekke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, December 10, 2013
Dear Guest,

We wish to thank you very much for your comments published on Tripadvisor.

It’s a delight to read that you enjoyed your stay with us and that especially the rooms, the cleanliness and our animation team were to your satisfaction.

We would be more than happy to welcome once again and remain with

best regards,

Lisa Luppi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahti, Finland
Level Contributor
71 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed December 1, 2013

Dunas Maspalomas is a haven for families. If you have toddlers or small kids, there's everything in this resort you need. On the other hand, if you don't have kids or your kids are already teens, the disadvantages of this resort are obvious. Most of the guests are from Scandinavia are there are huge number of small children. The are lovely but noisy. :-)

Dunas Maspalomas is a part of a huge Dunas resort. The other part is Dunas Suites & Villas which is mkore upscale than Dunas Maspalomas. However you can use pools of the whole area, which is a great advantage; better pools are on the other side.

This resort is definitely a pool-lovers paradise. In a resort area there are five different pools. Some are heated, some are quieter than others, some are filled with salty water - you can really choose want you want. I personally swam in four different pools.

There are animation team to entertain kids six days a week. My son especially loved Roberto and definitely they all love kids too. Thanks a lot for all of you. :-)

The rooms are is in small houses, four suites in one house. They are well equipped and tastefully renovated. However there are a lot of extra fees or pledges you need to pay: safe, remote control, towels, wifi etc. Kind of Ryanair way to do business. In some tour operator rooms closer to the pools are seen as a n upgrade, but I'm not sure: the noise level close to the pool is high all day.

The biggest disadvantage is the quality of food and a lack of possibility to dine outside. Most of the gusest of Dunas Maspalomas have either all-inclusive or half board scheme. This make meal-times quite chaotic because of the large number of children. The dining hall is too small and the echo is hard. Its more like eatery than restaurant. Buffet table food is great for kids, but lacks almost all personality. House wines are quite bad.

Overall Dunas maspalomas is a great resort for families but without kids there's better resorts to go.

Room Tip: Avoid rooms close to the pools.
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Timo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, December 3, 2013
Dear guest,

We thank you very much for taking your time to give us your feedback about your stay in our resort.
All the comments, which we receive from our guests, are helping us to improve our service and offer.
We are delighted and happy to hear that you spent nice days here on Gran Canaria and that you enjoyed the rooms, animation program and services provided by the hotel team.
We were surprised to read that quality and variety of the menus in our restaurant were not to your satisfaction, because we always do our best to maintain a very high standard.
Once again, thank you for staying with us. The entire team is looking forward to welcoming you back at Dunas Maspalomas Bungalows in the near future.
Best Regards
Lisa Luppi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tilburg, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 28, 2013

It was a very pleasant stay in Dunas Maspalomas. Nice bungalow (just renovated) and everything was very clean. The children like the swimming pool very much and the miniclub. The resort is also good situated regarding the beach and the boulevard. This resort was really value for money (good price-quality).

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robertvandervelden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, November 29, 2013
Dear Guest,

We wish to thank you very much for your comments published on Tripadvisor.

It’s a delight to read that you enjoyed your stay with us and that especially the rooms and the cleanliness were to your satisfaction.

We would be more than happy to welcome once again and remain with

best regards,
Lisa Luppi
Guest relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asker, Norway
Level Contributor
148 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed October 27, 2013

We stayed here for one week. The place is clean and wonderful! They have nice bungalows scattered around, and there is also 5-6 big pools to choose from, so you do not get tired of beeing by the same pool with same people every day. Food in resturant is ok, but there are also several options in the neighbourhood, there is also a supermarket and taxi right outside. Nice and safe by night also. We loved it!

Room Tip: Bungalows with different views, difficult to advice.......ask for a quiet one, or one by the pool..d...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Columbusandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, November 1, 2013
Dear Guest,

Thank you very much for having chosen Dunas Maspalomas Resort for your most recent stay here on the sunny island of Gran Canaria.
We highly appreciate that you took your time to share your experiences with us and our community on Tripadvisor.
We are delighted to hear that you spent good time at Dunas Maspalomas.
We really do hope to welcome you again for a future holiday.
Best Regards
Lisa Luppi
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleet, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2013

anyone going to this hotel will not be disappointed there service facillities and friendliness of all the staff is brilliant
my wife and i stayed here for two weeks from the 16 to 30th september 2013 and had a wonderful time
the restaurant managed by paco was superb with plenty of excellent food to choose from
the pools and gardens are kept in super condition the bungalows are roomy and kept very clean
i would recommend this hotel to anyone
thank you all at dunas maspalomas bungalows
brian and val buchanan

Room Tip: all rooms are fine
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brianbucha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, October 3, 2013
Dear Guest,

Thank you very much for having chosen Dunas Maspalomas Resort for your most recent stay here on the sunny island of Gran Canaria.

We highly appreciate that you took your time to share your experiences with us and our community on Tripadvisor.

It has been a pleasure to read that you spent wonderful days here and that you have been very pleased with the facilities and services provided by the hotel team.

We forward your praise to the staff and are sure it will be a big motivation for them to go on doing their utmost to satisfy every client.

Once again we wish to thank you for staying with us and are looking forward to welcoming you back to the Dunas Maspalomas.

Best regards,

Lisa Luppi
Guest relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dunas Maspalomas Resort

Property: Dunas Maspalomas Resort
Address: Avda. Air Marin s/n, 35100, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Maspalomas
#29 Luxury Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dunas Maspalomas Resort 4*
Number of rooms: 207
Official Description (provided by the hotel):
This super holiday park comprises one, two and three bedroom villas with kitchens and spacious terraces. It is located in the middle of a subtropical garden of over 75,000 m2, making it a unique holiday park within the Canary Islands. Adjacent to the 4 star Dunas Suites & Villas Resort, it is just a few metres from the Maspalomas golf course and the Dunas de Maspalomas nature reserve, whose beach is approximately 1 km from the resort. This hotel is ideal for families, couples and golfers who wish to enjoy the natural environment by strolling around the grounds.The 3 star complex Dunas Maspalomas Resort was renovated en june 2013 with new textiles, new paintings in pale tones, most recent decoration, new kitchen with appliances, new flat screen TV, new electric installation, new accessories and taps in the bathrooms, with additional vanity mirror and hairdryer. ... more   less 
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Also Known As:
Dunas Maspalomas Hotel Maspalomas
Dunas Hotel Maspalomas
Dunas Maspalomas Resort Gran Canaria

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