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“Just ok for a family vacation. Located 20 minutes from the beach!”

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Dunas Maspalomas Resort
Ranked #39 of 218 Hotels in Maspalomas
Certificate of Excellence
Oslo, Norway
Level Contributor
330 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
“Just ok for a family vacation. Located 20 minutes from the beach!”
Reviewed April 21, 2013

We booked this hotel via Star Tour (TUI Travel). It is one of their family- Blue Star- hotels.
Being a Blue Star family hotel, they should offer more activities and play area to the children.
The pool areas were small and just a few of the pools were heated. The children pool was too cold. If you need beachtowel you have to pay rent/deposit.

Location is close to Maspalomas, but be aware that walking to the beach or Maspalomas centre, takes 20 minutes. You should rent a car or take the bus. The bus stop is only 200 meters from the hotel. The hotel breakfast is just ok.

The apartment was old and should be renovated/refurnished.
Large bedroom with 2 queen size bed. Bathroom is large with bathtub. Kitchen is small.
The water heater was too small (20-30 litres) and never covered our family (2 adults and 2 children) needs for hot water. The hotwater was enough for only 1 shower every 3 hours.
Filling up the bathtub was impossible.

Wifi cost 20 euro for 1 week. But the Wifi coverage is poor in some area and in the apartment. I mostly had to sit in the lobby to use it.

All in all you can find better hotels in the Maspalomas area than this hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank TranFamilyNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Public Relations Manager at Dunas Maspalomas Resort, responded to this review, April 23, 2013
Dear Sir or Madame,
thank you very much for commenting our hotel. We note your complaints and will try to improve the failures. I hope we can welcome you again in the future.
Kind regards,
Heiko Rothermel
Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Oslo, Norway
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 6, 2013

We spent a week at Dunas Maspalomas during our Easter break of 2013, and we had a wonderful time here. The staff is friendly; the food is good, and there's lots to choose from; the pools are clean and inviting; the bungalows are nice and very cozy; and there's lots to do while you're there. Overall the place is very clean, and there's surprisingly few bugs. (Atleast when we stayed there in March.) We travelled with two two-year-olds and two ten-year-olds, and they were all very happy with our stay. We were all sad to leave when our date of departure came.
I would definitely recommend this place to others, and I would love to go back with my family.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank AngieD347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, April 9, 2013
Dear Guest,
Thank you very much for your open and kind words. We highly appreciate that you took your time to share your experiences with us and our community on Tripadvisor.

We are delighted to hear that you spent a wonderful holiday on the island and that you liked the hotel, the food and the friendliness of our staff. We will pass on your comments to our management.
It would be a pleasure to welcome you back at Dunas Maspalomas Bungalows.
Kind regards
Lisa Luppi
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haugesund, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2013

Nice hotel with many pools. Some warmed. The most positive about this hotel ans Cran Canaria was the animation team. They made the hole hotel smile:) Gii Gii, Yara, Andrea, Bruno, William and Chico. You guys are all missed. They had great shows at night for the children and the adults. They also made sure that both adults and the childrens had the best time ever from the morning to late night.
The hotel would not be the same without you guys. I would have give nthis hotel 3 stars without the animation team and will give the hotel 8 stars with the animation team.
Food: OK. Rooms: OK. Washing: OK. Pools: Very good. Service: Very Good. Walking distance to the Beach and shopping. 10-15 min walk.

Will go again just to meet the animation team:)

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Torstein3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, March 26, 2013
Dear Torstein3,

We appreciate your trust in us by choosing our hotel Dunas Maspalomas for your holiday stay and also for sharing your opinion on the website Trip Advisor
We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our hotel especially, the service and personal, we forwarded your nice comments them.

We would be delighted to welcome you again soon and remain at your disposal for further information.

Best Regards,
Lisa Luppi
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 25, 2013

We stayed a week at this hotel with our two children, a 7-month baby and a two year old.we had a wonderful time and the hotel is perfect! my oldest daughter was with the kids disco every night and loved it! wonderful staff really made the stay perfect for the kids! Special thanks to Andres that took such a good care of my daughter and gave so much of himself, we love you! Thanks Bruno, yara, Sarah, William, Gii Gii and a few others I'm sure I forgot the name of!
we will always remember the holiday with joy!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thinkylee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, March 26, 2013
Dear Guest,
Thank you very much for sending us your commentaries about your stay at our hotel. It’s a pleasure for us to be remembered back because of good experiences. We assure you that our commitment as workers and employees of the Hotel is always determined and strong.

All the members of our staff are being informed about the commentaries our guests transmit us and on behalf of them we would like to thank you for appreciating their work and services.

We hope to be able to welcome you again on the occasion of your next stay on the island of Gran Canaria.
Best regards,
Lisa Luppi
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 18, 2013 via mobile

Perfect place to relax with great animation team, for adults and much more for children. People very friendly. Special great positive remaks.for Gii Gii, Yara, Andrea, Chico, William, Bruno...all members from the animation team. Excellent!! We will come back.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roberto D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, March 21, 2013
Dear Roberto D,

Thank you very much for having chosen Dunas Maspalomas Resort for your most recent stay here on the sunny island of Gran Canaria.
We highly appreciate that you took your time to share your experiences with us and our community on Tripadvisor.
We are delighted to hear that you spent good and relaxing time at Dunas Maspalomas.
We forward your praise to the staff and are sure it will be a big motivation for them to go on doing their utmost to satisfy every client.
It would be a pleasure for us to welcome you soon again and thank you very much for choosing the Dunas Maspalomas for your holidays.
Many greetings from Maspalomas,
Lisa Luppi
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jyvaskyla, Finland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 2, 2013

Nice bungalowhotel, safe and clean, good with children. Very energetic staff, especially ms. Yara :D one minus I have to give to biggest pool, it wasn't warmed. In a place where allways shines, it should be quite cheap to warm a pool using solarpower

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NicoHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, March 6, 2013
Dear guest,
We thank you very much for taking your time to give us your feedback about your stay in our resort.
All the comments, which we receive from our guests, are helping us to improve our service and offer.
It’s a delight to read that you enjoyed your stay in Maspalomas Dunas.
Regarding the kind words about our staff, please be assured that we passed them on to all of them, since compliments like this motivate and encourage us to continue working the way we do.
We hope to welcome you soon again.
Many greetings from Maspalomas,
Lisa Luppi
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 25, 2013

Stayed for a week with my 20-year old son. Had a great time. Just note that this is a very young adult with lots of kids type of place. If you want a quiet and restfull lounge around the pool the Dunas is not the place. If you want a great young family-oriented hotel in Maspalomas - look no further.
Rooms: Solid well built bungalows. Nicely decorated and in great shape. Very quiet thanks to the thick windows making the rooms quite sound proof.
Facilities. Several pools, tennis courts and bar areas. Pretty chaotic during the day. Events for the kids layed on at night. Internet is pay as you go which seems archaic with most hotels now offering free internet. Close walk down to the beach.
Staff. Really friendly and accomodating. We were treated very well by everyone while there.
Food. Great food with a wide varitity. Please note that it is very much cafeteria style though so if your vacation includes quite dinners with atmosphere - not the best place. Paper napkins, no spoon on the table, brightly lit; just imagine your highschool cafeteria and you got it. I do stress though that all the food we ate there was of a high quality and tasty.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveTravellilng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations at Dunas Maspalomas Resort, responded to this review, February 25, 2013
Dear Guest,

Thank you very much for sharing your experiences at the Dunas Maspalomas with us on Tripadvisor.

We are delighted to hear that you enjoyed your stay here in Maspalomas very much and that you have been very pleased with the services and facilities provided by our team.

It has been indeed a pleasure and honour to be your host during your stay and the entire team is looking forward to welcoming you back at the Dunas Maspalomas in the near future.
We highly appreciate your opinions and evaluations, this gives us the possibility to improve and hold our high standards, and consequently meet our guests’ requirements.
Best regards from Gran Canaria,
Lisa Luppi
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dunas Maspalomas Resort

Property: Dunas Maspalomas Resort
Address: Avda. Air Marin s/n, 35100, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Maspalomas
#26 Luxury Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dunas Maspalomas Resort 4*
Number of rooms: 207
Official Description (provided by the hotel):
This super holiday park comprises one, two and three bedroom villas with kitchens and spacious terraces. It is located in the middle of a subtropical garden of over 75,000 m2, making it a unique holiday park within the Canary Islands. Adjacent to the 4 star Dunas Suites & Villas Resort, it is just a few metres from the Maspalomas golf course and the Dunas de Maspalomas nature reserve, whose beach is approximately 1 km from the resort. This hotel is ideal for families, couples and golfers who wish to enjoy the natural environment by strolling around the grounds.The 3 star complex Dunas Maspalomas Resort was renovated en june 2013 with new textiles, new paintings in pale tones, most recent decoration, new kitchen with appliances, new flat screen TV, new electric installation, new accessories and taps in the bathrooms, with additional vanity mirror and hairdryer. ... more   less 
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Also Known As:
Dunas Maspalomas Hotel Maspalomas
Dunas Hotel Maspalomas
Dunas Maspalomas Resort Gran Canaria

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