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Reviewed 4 weeks ago via mobile

We stayed here last June and had a really good time. We are a family of four (2 adults and 2 kids (11 & 5)). Found checking in to be quick and efficient and our room was easy to find. The room was clean and comfortable and big enough for us and luggage and clothes storage etc.We got a greatly positioned room on the ground floor overlooking the kids pool. Found the buffet brilliant with a lot of choice, however we sometimes found the choice for kids a little limited and think the hotel would really benefit from a kids buffet with chicken nuggets, pizza etc on offer for fussy eaters. Some nights the kids only had bread chips or pasta with a tomato based sauce. We didn't have to queue at anytime and managed to get a table straight away and navigate the buffet easily. The entertainment on an evening was good and the kids enjoyed it. Taxis were cheap and we used these quite a bit to get to the beach and get back from holiday world and aqualand. There are restaurants and shops around the hotel and also a shopping mall about a 15 minute walk away. I was very happy with the hotel, the rooms the staff and the location of the hotel and would definitely go back!

Date of stay: June 2018
Trip type: Traveled with family
1  Thank JDRL2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Mirador Maspalomas by Dunas, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking the time to share your positive opinion about your stay among us in June last year. We are glad to read that everything went well during your stay and that you enjoyed our services and facilities. It is great to know that you found your room clean, comfortable and spacious and our gastronomic offer brilliant. We would like to take this chance to inform all the future visitors that since your last visit at Mirador Maspalomas by Dunas many improvements have been realized, also regarding the buffet offer of the restaurant. We now have a kids corner in the buffet with different choices available. It is also a pleasure to read that you enjoyed our enterteinment programe and the area where the hotel is located. Thank you also for sharing your contentment in relation to the staff of the hotel. It will be an honor for the whole hotel team to read it. We are already look forward your next visit and we hope that your travel back home was pleasurable.

Kind regards,

Shirin Reza
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Went away for two weeks got back a day ago miss it so much was wonderful food was good always full and had at least one dish even for the fussiest of eaters
The entertainment staff are brilliant always friendly and happy to help and encourage you to join in all the activities
Was always cleaned really well everyday
My only problem was with our Thomas cook rep which was never there ended up getting help
From a jet2 rep.
Bar staff was also really lovely and friendly.
Reception staff was okay but the entertainment team and bar staff make the difference and always make you smile

Date of stay: May 2019
Trip type: Traveled with family
Thank selenajayne93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Mirador Maspalomas by Dunas, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for choosing the Mirador Maspalomas by Dunas for your holidays and for writing this review about your recent stay among us. For us it is a pleasure to read that you appreciated the variety of our international gastronomic offer and the overall cleanliness of the hotel. Thank you also for highlighting our pool bar staff and the brilliant animation team, which always works hard and with enthusiasm in order to make the holidays of our guest unforgettable. Although the occurrence mentioned by you involves a tour operator, an independent organ which is not internal to our company, we are really sorry to know that you had some difficulties to get in contact with it and we will keep it in consideration. Once again, thank you for this review and we are looking forward to welcome you again in the near future.

Kind regards,

Shirin Reza
Guest Experience

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Reviewed 4 weeks ago

WE had the BEST HOLIDAY at this HOTEL.. AMBROISE AND the ANIMATION TEAM was FANTASTIC they made the HOLIDAY. i would recommend this HOTEL to anyone. Should be FIVE STARS. super. pools are great. very FUN HOTEL. FOOD WAS very nice

Date of stay: May 2019
Trip type: Traveled with family
4  Thank DannyJacko2991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Mirador Maspalomas by Dunas, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for choosing the Mirador Maspalomas by Dunas for your holidays and for writing this amazing review about your recent stay among us. It fills us with pride to read that you enjoyed all our installations and services, especially our beautiful heated pools and our gastronomic offer. Thank you also for highlighting our fantastic animation team, which always works hard and with enthusiasm in order to make the holidays of our wonderful guests unforgettable. We will surely forward your kind compliments to them, especially to Ambroise. Once again, thank you for recommending us to all our future guests. We hope you had a safe trip back home and for us it will be a pleasure to welcome you again in the near future for another amazing holiday with us.

Kind regards,

Vesela Vasileva
Guest Experience

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Reviewed May 13, 2019

Had an excellent all-inclusive week away with my wife.
The hotel met all our needs, very good food, drinks, accommodation and overall experience at the Mirador.
The staff are all polite and helpful and the facilities very good with a free shuttle bus to the beach.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank GoPlaces29586181383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Mirador Maspalomas by Dunas, responded to this reviewResponded May 14, 2019

Dear Guest,

Thank you for choosing the Mirador Maspalomas by Dunas for your holidays and for taking the time to write this great review about us. We are very pleased to read that your overall experience at our hotel was good and that you enjoyed all our features and services. Thank you ,also for highlighting our free shuttle bus to the beautiful Maspalomas dunes beach, four times in the morning and for times in the evening for the return back. We hope you had a safe trip back home and we are looking forward to welcome you again in the near future.

Kind regards,

Vesela Vasileva
Guest Experience

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Reviewed May 13, 2019

Room tip: If you want your towels changed just leave them on bathroom floor.
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dunashotels, Director de Relaciones con Clientes at Mirador Maspalomas by Dunas, responded to this reviewResponded May 14, 2019

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