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“Fantastic hotel”

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H10 Playa Meloneras Palace
Ranked #8 of 216 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersGold level
Preston
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Fantastic hotel”
Reviewed March 7, 2014

From the moment we arrived at the hotel we knew we had made the right choice following a recommendation from friends. The reception was very friendly, the top floor room was great with a large balcony, and there is so much space everywhere in the hotel!! The food was fantastic in the Gaudi restaurant and the service was outstanding. It was difficult to find any staff that were not friendly or helpful, and the entertainment staff were brilliant! The benefits of the privilege package were worth the extra cost. The hotel is in a quiet location but only 15 mins walk to Maspalomas. Also within 5 minutes of the hotel there are several bars and restaurants and a pleasant sandy beach.

Room Tip: If you are booking as a couple, book the privilege package with half board, but if you are a family...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank paulpur1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, March 20, 2014
Dear Paulpur1,

Thank you very much for taking the time to share your opinion about your stay with us at the H10 Playa Meloneras Palace*****. This also helps other customers to make their decision when booking a holiday.

We are very happy to know that your stay was satisfactory and we will inform the staff about your positives comments about all of them, we really appreciate that and we will keep on working as hard as we do for you.

We hope to have the pleasure of welcome you soon again at home.

Kind regards,

Equipo Directivo H10 Playa Meloneras Palace*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (580)
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hampshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 5, 2014

This February we made our fourth visit to Maspalomas. The hotel staff were most helpful in finding us a room overlooking the delightful infinity pool. As always the visit was a pleasure. The staff were friendly, the hotel was immaculate and the food was delicious. We are already looking forward to our next visit

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HampshireRetiree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, March 20, 2014
Dear HampshireRetiree,

Thank you very much to take the time to leave your comment on Tripadvisor. We are very happy to know that you had a really nice stay in our H10 Playa Meloneras Palace.

We are grateful for your kind words. This comments motivates the team to keep on working hard for you and we will try to make your next stay even better than the last one.

It will be a pleasure to receive you again at home.

Kind regards,

Equipo H10 Playa Meloneras Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkpocklington
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed March 5, 2014

The reception when we arrived was excellent, glass of cava or orange juice, and quite a lot of info.Went to our room on the 5th floor, reception is on the 6th,and found a lovely room waiting for us, large balcony with sun loungers and very nice bathroom with his and her basins. Lunch excellent and then the fun started trying to get back to our bedroom to unpack.not enough signs to tell people where to go and plenty of very long corridors to wander down. The only other problem I have is there should be definetly 2 sittings for the dinner in evening.We used to go in about 8pm and then the hustle and bustle started. I have to say the food was excellent but just the way it was arranged meant you got your main course then walked to the middle of dining room for vegetables or salad. Again very enjoyable when you got it but the cackle in the dining room really put you off.Entertainment on some evenings was quite good but other nights childish humour.The hammock type beds by main pool were superb just like single beds with lovely mattresses and pillows many happy hours spent on them in the lovely canarian sunshine.

Room Tip: rooms on higher floors are better for sunset and generally lovely views.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank duchess297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, March 20, 2014
Dear Duchess 297,

Thank you for sharing your opinion about your stay with us on Tripadvisor. For us it is very important as we try every day to improve the service for our customers.

We are so sorry that it has not been of your total satisfaction. We have already taken action on this issue and passed your comments to the departments involved.

We would be pleased if you decide to give us another chance, so make sure your stay is developed successfully.

Thank you very much. We hope to welcome you again.

Best regards,

Equipo H10 Playa Meloneras Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lorenskog Municipality, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 4, 2014 via mobile

The hotel is nice and clean and so on, but when you pay a lot of money to be able to swim in a heated pool in February, you get very disappointed when no one seems to be interested of doing something about it when you keep telling the staff that it is icy cold in the wonderful pool! In the reception we were told that "people are complaining about this all the time", but nothing happened during the two weeks we spent there. We will never go back to this hotel in February!

Stayed February 2014, traveled as a couple
Helpful?
2 Thank Edel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, March 20, 2014
Dear Edel R,

Thank you for sharing your opinion about your stay at H10 Playa Meloneras Palace***** on Tripadvisor. For us it is very important as we try every day to improve the service for our customers.

We are very sorry that it has not been of your total satisfaction but the temperature in the heated pool is between 21º and 23º which is according to health and safety regulations. Anyway we have already taken action on this issue and passed your comments to the department involved.

We would be pleased if you decide to give us another chance, so make sure your stay is developed successfully.

Thank you very much, we hope we can welcome you again.

Best regards

Equipo H10 Playa Meloneras Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
1 review
Reviewed March 2, 2014

I just return from H10 Playa Meloneras where a I spent the best holiday in my life. The rooms were clean and well mentained,the view was nice, the dishes were varied and very tasty, the staff was friendly an The Animation Team...The Animation Team was GREAT, they explained all the sports and exercices very well and the shows were super, but I noticed the animator JULIAN, who was always nice and friendly, always preoccupied with tourists good mood. i think JULIAN was THE BEST ANIMATOR. I'll sure come again next year .

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudia102014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, March 20, 2014
Dear Claudia 102014,

Thank you very much for sharing your experience at the H10 Playa Meloneras Palace***** with all travellers through Tripadvisor.

We are glad to read that we have achieve your expectations. We will transmit all your kind words to our staff, especially Julian.

We hope to welcome you again.

Best regards,

Equipo H10 Playa Meloneras Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 1, 2014

We have just returned from this fabulous hotel. Everything about it from the friendly helpful staff, to the spotlessly clean rooms bedrooms and public rooms to the lovely food everyday. Spoilt for choice. The waiters and waitresses were so helpful, nothing was too much trouble. The Gaudi is the hotels A La Carte restaurant. The service and food were superb and could not be faulted. We will be going back again as it was such a relaxing place to stay.

Room Tip: Higher floors have better outlook
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rosemary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, March 20, 2014
Dear Rosemery A,

Thank you very much for sharing your experience at the H10 Playa Meloneras Palace***** with other travellers through Tripadvisor.

We are happy that you had a good time with us and we are especially glad about your comments regarding the food, staff and cleanliness.

We are happy to have met your expectations and we are very much looking forward welcoming you back soon.

Best regards,

Equipo H10 Playa Meloneras Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 28, 2014

we have just returned from the best hotel we have been to.theh10 meloneras palace has everthing people want on their holidays,good food friendly staff andcomfortable beds.the rooms were clean and well maintained the food choice was amazing and all the staff couldn't help you enough.we had a problem with jet2 but that's another story recommend this hotel to anyone young or old.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raymond m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, March 20, 2014
Dear Raymond M,

Thank you very much for choosing us for spending your holidays and also thank you so much for sharing your experience with other travellers through Tripadvisor.

We are glad that you recommend our hotel to anyone. We will transmit your kind words to all our staff. That help them to improve their work every day.

We are looking forward to your next stay and remain

Best regards,

Equipo H10 Playa Meloneras Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Playa Meloneras Palace

Property: H10 Playa Meloneras Palace
Address: C/ Mar Caspio 5 | Costa Meloneras, Gran Canaria, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Maspalomas
#4 Green Hotel in Maspalomas
#4 Spa Hotel in Maspalomas
#7 Luxury Hotel in Maspalomas
#10 Romantic Hotel in Maspalomas
#12 Family Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — H10 Playa Meloneras Palace 5*
Number of rooms: 374
Official Description (provided by the hotel):
The H10 Playa Meloneras Palace is located in Meloneras, in the south of Gran Canaria, an excellent location in a quiet seafront area next to some of the island's exclusive golf courses. Its recently refurbished rooms, new Chill-Out terrace with sea views, manicured gardens and Despacio Spa Centre give this hotel its special charm. ... more   less 
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Also Known As:
h10 Playa Meloneras Palace Hotel Maspalomas
H10 Playa Meloneras Palace Maspalomas, Gran Canaria
Playa Meloneras Palace
Gran Canaria Meloneras
Meloneras Palace

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