We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Time for relaxing”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
H10 Playa Meloneras Palace
Ranked #10 of 218 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersGold level
Peterborough
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Time for relaxing”
Reviewed January 9, 2014

We stayed at the H10 Playa Meloneras Palace from 9 December 2013 for 10 days and had a thoroughly relaxing time. The hotel is situated in a quiet area with an excellent promenade walk into central Meloneras about 25 minutes away.

After reading the Trip Advisor reviews we decided to upgrade to Privilege when we booked and we were not disappointed. We were on floor 7 with great views over the grounds and the sea. Also being on floor 7 meant we didn't have anyone above us clonking around in their high heels late at night. Rooms were spacious with excellent facilities including in-room Nespresso type coffee makers. Although I think a turn-down service is a waste of time (apart from the chocolates) it was strange that it was done before 7pm most days!

Privilege guests can use the Gaudi à la carte restaurant, which we did probably every other evening. We thought the food in the Tamadaba buffet restaurant was varied and well presented - if you couldn't find something you liked then you must be extremely fussy. We did enjoy the quiet serenity of the Gaudi restaurant and had some excellent meals. The main menu was limited and the same every night apart from the chefs special which I had a couple of times and thoroughly enjoyed.

Another benefit for Privilege guests was the free use of the gym and heated pools in the Despacio Spa Centre which was especially convenient on the couple of days when it rained. I used the gym quite a bit which is well equipped and maintained. The only problem with the gym is during heavy rain downpours the roof leaks (the Spanish don't seem to know how to make their buildings water-tight) so it could not be used.

As we elected to go half board we used the poolside La Choza restaurant a few times for lunchtime snacks which were reasonable in size and price.

The hotel grounds are well laid out with two outdoor swimming pools. There were plenty of sun loungers around the grounds and a number of wicker beds with nicely padded mattresses on them. We had no problem with getting one of the wicker beds after we had finished our breakfast, although we did notice a number had obviously been "reserved" by people before the 10 o'clock deadline. We saw the staff go round before 10am and remove towels etc from these beds, but only on one morning.

The hotel staff provided a good service and were friendly, most gave a cheery greeting as they passed you by.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DerekandMargaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Public Relations Manager at H10 Playa Meloneras Palace, responded to this review, January 26, 2014
Dear Guest,

thank you very much for taking your time to let your opinion about your stay with us at the H10 Playa Meloneras Palace*****. This also helps other customers to make your decision when booking a holiday. We are very happy to know that your stay is been satisfactory.

We have taken a note of your suggestions. These opinions are very important to us because they help us to improve our services.
If you decide to come back, please let us know, we will be very glad to welcome you and allocate you in a nice room.
The Team wish you a nice time and we hope to be able to welcome you again.

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,202 reviews from our community

Traveler rating
    1,891
    866
    248
    117
    80
See reviews for
789
1,727
93
39
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (566)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Maidstone, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2014

This hotel has a identity crisis it would like to be a 5* but sadly its services lacks the ability and consistency to reach a 5* rating and therefore I would only give it a 4*.
Stayed on the 7th floor as privilege guests, let down by the bed turning down service as maid arrived whilst getting ready for dinner most nights. Tea and Coffee not always replenished without call to reception, Breakfast in the buffet restaurant under staffed leading to guests being ignored, Children being allowed in the adults only infinity pool.
The Gaudi restaurant and staff warrants a 5* status but is let down by the noise of the children's entertainment.
The actual building and grounds warrants a 5* status as do the staff who were very polite at all times.
Had a realy good holiday and would gladly return when a real 5* status is achieved.

Room Tip: 7th Floor rooms have more light
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, General Manager at H10 Playa Meloneras Palace, responded to this review, January 26, 2014
Dear Sir,

We like to thank you for taking your time after you holidays and leave your comments in Tripadvisor.
For the Team H10 Playa Meloneras Palace ***** the most important fact is the guest satisfaccion.
We really appreciate your comments about what we still need to improve.
Would you let us know per mail you opinion about what we need to change? We need all this commentaries to improve our service.

We would be pleased if you decide to give us another chance, so make sure your stay is developed successfully.

Thank you very much, the staff from the H10 Playa Meloneras Palace wish you a nice time and we hope we can welcome you again.

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surbiton, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 3, 2014

I am an H10 member. We had two weeks in the hotel including Christmas 2013. When booking in, I requested a room as high as possible, having read previous reviews. We were given 705 which was a wonderful room with plenty of space and a grand balcony with its own garden of cacti and a small palm. Rooms on lower floors had a deep, dark balcony and as the hotel faces South West the sun took a long time to reach them, whilst we sat in warm sunshine on the top floor! The food was fantastic with a large variety of choices: we liked the option of the food cooked to order, meat, fish etc. The assembled dishes of food both hot and cold were amazing and with such a wonderful selection for every palate. The only disappointment was that the Hotel Bus just went to and from Maspalomas twice a day in each direction, with the last bus returning to the hotel at 16:45 which is very early. A return bus 2 or 3 hours later would be useful. It took us over half an hour to walk the route in each direction which we did most days. We are regular walkers of long distances but found this walk tiresome. We recommend the hotel and have many happy memories and photos of our holiday there.

Room Tip: Ask for the top floor, level 7
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rowena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, January 6, 2014
Dear Rowena H,

Thank you very much for having chosen our H10 Playa Meloneras Palace for your vacation here on the island of Gran Canaria.

We all were delighted to read that you spent wonderful relaxing days here in Meloneras and that you were pleased with the services and facilities provided by the team.

Thank you also for taking the time to write about your experience on Tripadvisor. We are glad to read that you have enjoyed our food. Our clients say that it is a reason to come back.

We wish to thank you for staying with us and are looking forward to welcoming you back.

Kind regards from Gran Canaria,

Equipo H10 Playa Meloneras Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
86 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 2, 2014

I stayed in this hotel just one night. In the evening, there is loud music from a shopping centre near the hotel and depending where you stay, you will hear it all night. At 1:30AM I called reception to see if there would be another room, but the receptionist in charge that night (2nd to the 3rd January) answer my call and left me waiting while he was discussing with another guest. After that, I went to the lobby and without any politeness, he said that there was absolutely nothing he could do. I also found a cockroach in my room, very unpleasant. I told the receptionist and he was unable to say at least “I am sorry””. The room was comfortable, food was ok, but if you have the option, stay some where else.

Room Tip: Be careful and ask a room that does not face the shopping center to avoid sounds in the evening
See more room tips
  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank docarva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, General Manager at H10 Playa Meloneras Palace, responded to this review, January 26, 2014
Dear Sir,

Thank you for let your opinion about your stay with us in the Tripadvisor. For us it is very important as we try every day to improve the service for our customers. Internet is a good convey your opinion about the hotel in general.

We feel greatly that it has not been of your satisfaction. We have already taken action on this issue and passed your comments to the departments involved.

We would be pleased if you decide to give us another chance, so make sure your stay is developed successfully.

Thank you very much, the staff from the H10 Playa Meloneras Palace wish you a nice time and we hope we can welcome you again.

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 1, 2014 via mobile

Have just returned from a 3rd visit to Meloneras, staying for the first time at the H10. I really liked the layout of the hotel. Yes it is typical of all the hotels in the area, in that it is massive, but because of the architecture and layout, it does not feel so. Lots of people there but didn't feel crowded (like Lopesan last year). Had a standard room on the 4th floor, and thought view was great... Could hear the sea, which was really nice!
All the staff were very friendly- particular compliments of Monika, who has to be the most cheerful and welcoming waitress I have ever come across. Sauloman and Enriqa also stood out for their warmth. We especially welcomed the fact that due to a long delay in our incoming flight, the hotel laid on a cold plate of food after our late arrival.

Food: we stayed half board..... Breakfasts and dinners included. I am not a fan of half board and won't do it again. The restaurant there is somewhat lacking in atmosphere. Menus changed slightly every night,.... But basically very little contrast( accept that is my personal choice and may suit others). Breakfast quality each morning was fine, but nothing stood out. Recommend dining outside for breakfast and enjoy the sun!

Location- wont suit everyone as it is a good 15 minute walk to the Faro/Boulevards of Melonares, but I really enjoyed the daily walk along the promenade into the busy side of town. The views in the sunshine are absolutely fantastic.

Nearby- there are a few restaurants and shops across the road from the hotel. Staff at Hemmingways are really nice, and food is on the good side of average. Tried Ciou Ciou once, but when the waiter more or less flung the menu at me, decided to leave! There is also a well stocked mini market, offering pretty much anything you would need at good prices.

Finally, a word about the special pianist at the hotel lobby bar early evenings..... He is fantastic! A wonderful array of tunes with marvellous tone, contrasts! Thank you. As to the other reviews who complained about service in the lobby bar, I have to disagree. Found staff were efficient and friendly.

Two small unfavourable comments about hotel: staff at reception on check in.... Please be more welcoming and pleasant! And head waiter in the disco bar... Please don't ignore the non privilege guests!

Overall, a most enjoyable stay, and will certainly consider returning (but not half board)

Stayed December 2013, traveled with friends
Helpful?
2 Thank Guest64Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, January 2, 2014
Dear Guest64Dublin,

thank you very much for taking your time to let your opinion about your stay with us at the H10 Playa Meloneras Palace*****.
We are very happy to know that your stay is been satisfactory. We have taken a note of your suggestions. These opinions are very important to us because they help us to improve our services.

If you decide to come back, please let us know, we will be very glad to welcome you and allocate you in a nice room.

Best regards,

Equipo Directivo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 30, 2013

Have been to this hotel many times before every time we go back is better i can not fault this hotel. Pools are lovely and are very clean.
Just outside the hotel you can get cheap taxi to yumbo centre which is about 5 mins away where there are lots of shops and things to see and do.
Great hotel.

Room Tip: Rooms are a bit of a walk so closer to main reception area is better.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jemmaconibere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this review, January 2, 2014
Dear Jemmakonibere,

thank you very much for taking your time writing your opinion on Tripadvisor about your stay with us at the H10 Playa Meloneras Palace*****.

We are very happy to know that your stay is been satisfactory and that you will be back. When you decide to come, please let us know, we will be very glad to welcome you again.

Kind regards,

Equipo Directivo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 28, 2013

We recently stayed here for 5 nights as a couple as we had a wedding to attend in the hotel.

We arrived late night so check in was a breeze. We were on level 4. The room allotted was neat and maintained well and we had a lovely terrace at the back leading to the pool directly. The rooms can be quite a walk from the elevators but was not a problem for us as we are avid walkers. The design of the hotel building is very night and so is the courtesy of the staff. The breakfast spread was amazing and fulfilling. Did not try the lunch or dinner at the hotel so cannot review that. The problem was the room service. Firstly no one would answer at the room service number. Then no one would answer at the reception. And this continued. So whenever we needed to contact reception we would start trying early so we could get hold of them within a 10 minute duration at least. I guess they are understaffed for the size of the property. We were not provided bathrobes or slippers in the room. Maybe this was on request I cannot say. WIFI signal quality was good, but the speed so slow that sometimes it took a single youtube song 30 minutes to play completely, if it did not hang before that. Again something not expected of a 5-Star property. Location was not an issue as taxis were easy to find and just 15 minutes from Maspalomas Playa del Ingles.

May not stay here again.

Room Tip: Get a room on Level 4 to get a direct terrace to the garden and pool, especially good for families w...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VineetKN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Public Relations Manager at H10 Playa Meloneras Palace, responded to this review, January 26, 2014
Dear Sir,

Thank you for let your opinion about your stay with us in the Tripadvisor. For us it is very important as we try every day to improve the service for our customers. Internet is a good convey your opinion about the hotel in general.

We feel greatly that it has not been of your total satisfaction. We have already taken action on this issue and passed your comments to the departments involved.

We would be pleased if you decide to give us another chance, so make sure your stay is developed successfully.

Thank you very much, the staff from the H10 Playa Meloneras Palace wish you a nice time and we hope we can welcome you again.

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Maspalomas
0.9 mi away
Lopesan Costa Meloneras Resort, Spa & Casino
4.5 mi away
Melia Tamarindos
Melia Tamarindos
#6 of 19 in San Agustin
4.0 of 5 bubbles 1,627 reviews
1.0 mi away
Seaside Grand Hotel Residencia
Show Prices
Show Prices
Show Prices
1.1 mi away
Seaside Palm Beach
Seaside Palm Beach
#4 of 218 in Maspalomas
4.5 of 5 bubbles 1,065 reviews
0.4 mi away
Lopesan Villa del Conde Resort & Corallium Thalasso
2.2 mi away
Occidental Margaritas
Occidental Margaritas
#21 of 134 in Playa del Ingles
4.0 of 5 bubbles 4,224 reviews
Show Prices
Show Prices
Show Prices

Been to H10 Playa Meloneras Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about H10 Playa Meloneras Palace

Property: H10 Playa Meloneras Palace
Address: C/ Mar Caspio 5 | Costa Meloneras, Gran Canaria, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Maspalomas
#4 Green Hotel in Maspalomas
#6 Spa Hotel in Maspalomas
#9 Luxury Hotel in Maspalomas
#10 Romantic Hotel in Maspalomas
#12 Family Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — H10 Playa Meloneras Palace 5*
Number of rooms: 374
Official Description (provided by the hotel):
The H10 Playa Meloneras Palace is located in Meloneras, in the south of Gran Canaria, an excellent location in a quiet seafront area next to some of the island's exclusive golf courses. Its recently refurbished rooms, new Chill-Out terrace with sea views, manicured gardens and Despacio Spa Centre give this hotel its special charm. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Orbitz, Booking.com, TravelUp, Hotwire, HotelQuickly and HRS so you can book your H10 Playa Meloneras Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
h10 Playa Meloneras Palace Hotel Maspalomas
H10 Playa Meloneras Palace Maspalomas, Gran Canaria
Playa Meloneras Palace
Gran Canaria Meloneras
Meloneras Palace

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing