Have just spent a wonderful fortnight at the H10 with my boyfriend (6th May 2013 to 20th May).
Check in was quick and efficient, the reception staff are all very helpful.
We were staying in room 529, which was one floor up from the pool level and towards the corner by the tennis court. Didn't get the sunlight until late afternoon, but we were by the pool during the day anyway, so it wasn't a problem.
The room was a good size, with a sitting area and large bathroom. The bed was comfortable and the room was kept immaculately clean by the cleaners - they even folded my boyfriends t shirts that he had left out!
We were on an all inclusive package, which was very good value. Includes premium brand spirits, cocktails etc. The food was very good, particularly in the pool bar restaurant where we ate lunch every day (the paprika potato wedges are yummy!) Lots of choice for breakfast and dinner with show cooking stations (we never ate lunch in the main restaurant so can't comment on that).
Service was generally to a very high standard in all of the restaurants and bars (special mention to Angel in the Lobby bar for his great service, smile and wicked measures!!) although some times could be slow in the disco if they weren't busy.
Entertainment was varied during the day and evening and some of the evening performers were good.
The pool area is lovely. We never spent any time by the infinity pool (which is adults only) but did use the other pools, all spotlessly clean, well maintained and not too cold! Lovely comfortable rattan day beds, but you have to be up early to snag one. Sunbeds cannot be reserved with towels before 10am and this rule was enforced while we were there - a refreshing change! During our stay, tiles which had cracked were being replaced, so they do take pride in keeping the hotel maintained.
The Spa is very nice, with a large hydrotherapy pool area, jacuzzi, sauna etc. We didn't have any treatments whilst there but used the spa every day. Thanks to the blonde haired lady with the glasses (sorry, didn't catch her name) who ensured we got fresh towels every time.
There were only a few niggles during our stay:
On two occasions, chicken cooked at the live food station was still slightly raw. Not an issue (I just didn't eat it) but could have resulted in an upset stomach if I hadn't noticed in time.
The maids are very thorough with their cleaning, but this can make a lie in impossible as they move the beds, furniture etc and on a tiled floor this is very noisy!
The music played in the disco is quite repetitive (should you spend more than an hour sat there or in the lobby bar, you will hear the same songs about 3 times on a loop!)
Wifi coverage is very good and the code can be obtained from Reception, but is restricted to one device and often expires much quicker than the stated time - on one occasion, a code for 3 days expired within about 4 hours! Why not just authorise it for the duration of your stay and save lots of trips back to reception?
A bottle of wine was incorrectly charged to our room following a mix up in the restaurant, but this was dealt with swiftly at check out and the charge removed once the issue was explained with no quibbles.
We ate out a few times during our stay and would recommend all for great steaks and service - Ciao Ciao which is on the promenade by Playa Meloneras, El Churrasco located in the main area of Meloneras (walk along the beach front promenade towards the light house for about 15/20 mins and you'll find lots of other bars, restaurants and shops), and El Gaucho in the Kasbah in Playa Del Ingles.
All in all, a brilliant holiday. This is my seventh visit to Gran Canaria and I usually stay in PDI, but would definitely stay at the H10 again.
- Official Description (provided by the hotel):
- The H10 Playa Meloneras Palace is located in Meloneras, in the south of Gran Canaria, an excellent location in a quiet seafront area next to some of the island's exclusive golf courses. Its recently refurbished rooms, new Chill-Out terrace with sea views, manicured gardens and Despacio Spa Centre give this hotel its special charm. ... more less
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- Also Known As:
- h10 Playa Meloneras Palace Hotel Maspalomas
- H10 Playa Meloneras Palace Maspalomas, Gran Canaria
- Playa Meloneras Palace
- Gran Canaria Meloneras
- Meloneras Palace