We’ve recently returned from a first-time visit to the H10 Playa Meloneras Palace. We were there for a week in the privilege level on an all inclusive basis – basically the highest you can get in this hotel from what we understand.
On arrival at the hotel we were dumped at the front door (literally) by Thomas Cook and then left in a queue for 15 minutes whilst the two staff on the desk worked through those that were waiting. The privilege desk was empty and unattended. A drink was sent over for us while we were waiting, but it certainly wasn’t a great first impression.
We were checked into the 6th floor and when we got to the room there were drinks, snacks, fruit bowl and a bottle of cava waiting for us – all part of the privilege service apparently – the cava was still cold, but the fruit was all overly soft and asking to swap the Coke for Diet Coke was apparently too much effort when it was requested.
The room overall was good, but certainly not of the standard expected of a 5 star hotel. They have fitted a key-card based electrical circuit to save people wasting light and AC, which is fine. Except it has the lights linked to the plug sockets, this means unless you have the lights on none of the plug sockets work, with the exception of the bathroom socket! So to charge your phone or tablet you need to have the lights on, or run them all off a single socket in the bathroom – totally crazy for a 5 star hotel.
The bathroom itself was very tired looking, with no seal on the bath screen leading to a flooded floor each time you showered and the shower head being cracked and lacking any decent pressure.
The minibar in general is not included in the all inclusive, but the water is, fair enough to be honest. The rest of the room was fine, the room had a safe included as standard with no deposit required, although this may be due to the privilege level.
The cleaning standard in the rooms and throughout the hotel was stunning to be honest, no where was there any dirt and the staff were going round all day cleaning away, even the lifeguards on duty clean the pool area, polishing the handrails and drains multiple times a day. Truly excellent service as far as cleaning and maintenance is concerned.
The food in the hotel was quite simply fantastic. The buffet service is widely varied and of great quality, being topped up frequently throughout the service. Privilege also gives you access to breakfast and dinner in the A La Carte 'Gaudi' restaurant, and whilst we didn't try the former we did have the latter a few times, both excellent quality and the AI drinks system is honoured in the restaurant too.
Whilst you can have the buffet for lunch (and it wasn't a rehash like previous AI resorts, it was all fresh) we preferred to go to the pool bar for lunch, where you can have anything you want on the AI and the quality is excellent. Be it King Prawn and Monkfish Skewers, freshly made King Prawn in Garlic or Handmade Pizza’s we found everything to be excellent, including the service!
Being a couple we were in the Adult Zone for the whole of our trip and the pool bar service on that side was truly excellent, utilising the bar sofa’s for the day to chill out, sunbathe or even sleep!
Whilst the hotel has a policy of not allowing the reserving of beds before 10am they don’t enforce it, not once did we see anyone remove towels and people were reserving at 7 am and brazenly going to breakfast, there was one group who did this daily and never used the beds for more than an hour a day, every day. It’s simply irritating and so easy to fix quite honestly.
The entertainment at night was average at best, along with the bar staff in the area. They simply aren’t enough of them and that’s a consistent trait with this hotel which lets it down badly. One person working the pool bar in the adults area for 120 people simply doesn’t work. Three people working the evening area for 300+ people simply doesn’t work either. It’s a shame, the staff are really good at what they do and pleasingly they were all Spanish from what we saw, but there simply are not enough of them for a 5 star rating.
The A La Carte restaurant sits above the entertainment and from 8pm the kids events start up and completely ruin the atmosphere of the meal. They need to do something here, as it severely affects the experience and dilutes the value of the privilege level. This hotel doesn’t have the private lounge for privilege, infact, we struggled to find much value in privilege given its premium cost – we made use of the spa access (normally 20 euro pp/per visit) more because we were trying to extract value than we needed to. The daily newspaper and the A la Carte dining were good but the lack of lounge and services available in other H10 properties is disappointing.
The reception service needs to have a serious amount of attention, in 5 visits to reception during the week there was only one time where we didn’t face a wait of over 5 minutes to see someone. Everything we asked for was catered for, although not in an overly friendly manner – it just didn’t feel as personal as I would expect for such a 5 star rating. We had to wait till the day of checkout to know if we were going to get a late availability room and even then the reception were very abrupt in saying we had to settle all bills on the room before they would give us the keys which would last till our extended check out time, despite us staying in the same room!
Overall though we had an enjoyable week, the staff did their best with what they had and the food and drinks were really good in quality and quantity. The cleanliness seems to offset the wear and tear that’s clearly showing around the place though. We paid a premium for the service, comfort and consumables, we don’t feel the privilege was worth the money, but the all inclusive certainly was. Would we return? Probably not based on the cost, but that’s more a reflection on the fact that it doesn’t massively standout from other good 4/5 star hotels in the Canaries.
- Official Description (provided by the hotel):
- The H10 Playa Meloneras Palace is located in Meloneras, in the south of Gran Canaria, an excellent location in a quiet seafront area next to some of the island's exclusive golf courses. Its recently refurbished rooms, new Chill-Out terrace with sea views, manicured gardens and Despacio Spa Centre give this hotel its special charm. ... more less
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- Also Known As:
- h10 Playa Meloneras Palace Hotel Maspalomas
- H10 Playa Meloneras Palace Maspalomas, Gran Canaria
- Playa Meloneras Palace
- Gran Canaria Meloneras
- Meloneras Palace