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“Its good, but its understaffed and that's not very 5 star.”

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H10 Playa Meloneras Palace
Ranked #10 of 217 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersGold level
Reviewed May 22, 2013

We’ve recently returned from a first-time visit to the H10 Playa Meloneras Palace. We were there for a week in the privilege level on an all inclusive basis – basically the highest you can get in this hotel from what we understand.

On arrival at the hotel we were dumped at the front door (literally) by Thomas Cook and then left in a queue for 15 minutes whilst the two staff on the desk worked through those that were waiting. The privilege desk was empty and unattended. A drink was sent over for us while we were waiting, but it certainly wasn’t a great first impression.

We were checked into the 6th floor and when we got to the room there were drinks, snacks, fruit bowl and a bottle of cava waiting for us – all part of the privilege service apparently – the cava was still cold, but the fruit was all overly soft and asking to swap the Coke for Diet Coke was apparently too much effort when it was requested.

The room overall was good, but certainly not of the standard expected of a 5 star hotel. They have fitted a key-card based electrical circuit to save people wasting light and AC, which is fine. Except it has the lights linked to the plug sockets, this means unless you have the lights on none of the plug sockets work, with the exception of the bathroom socket! So to charge your phone or tablet you need to have the lights on, or run them all off a single socket in the bathroom – totally crazy for a 5 star hotel.

The bathroom itself was very tired looking, with no seal on the bath screen leading to a flooded floor each time you showered and the shower head being cracked and lacking any decent pressure.

The minibar in general is not included in the all inclusive, but the water is, fair enough to be honest. The rest of the room was fine, the room had a safe included as standard with no deposit required, although this may be due to the privilege level.

The cleaning standard in the rooms and throughout the hotel was stunning to be honest, no where was there any dirt and the staff were going round all day cleaning away, even the lifeguards on duty clean the pool area, polishing the handrails and drains multiple times a day. Truly excellent service as far as cleaning and maintenance is concerned.

The food in the hotel was quite simply fantastic. The buffet service is widely varied and of great quality, being topped up frequently throughout the service. Privilege also gives you access to breakfast and dinner in the A La Carte 'Gaudi' restaurant, and whilst we didn't try the former we did have the latter a few times, both excellent quality and the AI drinks system is honoured in the restaurant too.

Whilst you can have the buffet for lunch (and it wasn't a rehash like previous AI resorts, it was all fresh) we preferred to go to the pool bar for lunch, where you can have anything you want on the AI and the quality is excellent. Be it King Prawn and Monkfish Skewers, freshly made King Prawn in Garlic or Handmade Pizza’s we found everything to be excellent, including the service!

Being a couple we were in the Adult Zone for the whole of our trip and the pool bar service on that side was truly excellent, utilising the bar sofa’s for the day to chill out, sunbathe or even sleep!

Whilst the hotel has a policy of not allowing the reserving of beds before 10am they don’t enforce it, not once did we see anyone remove towels and people were reserving at 7 am and brazenly going to breakfast, there was one group who did this daily and never used the beds for more than an hour a day, every day. It’s simply irritating and so easy to fix quite honestly.

The entertainment at night was average at best, along with the bar staff in the area. They simply aren’t enough of them and that’s a consistent trait with this hotel which lets it down badly. One person working the pool bar in the adults area for 120 people simply doesn’t work. Three people working the evening area for 300+ people simply doesn’t work either. It’s a shame, the staff are really good at what they do and pleasingly they were all Spanish from what we saw, but there simply are not enough of them for a 5 star rating.

The A La Carte restaurant sits above the entertainment and from 8pm the kids events start up and completely ruin the atmosphere of the meal. They need to do something here, as it severely affects the experience and dilutes the value of the privilege level. This hotel doesn’t have the private lounge for privilege, infact, we struggled to find much value in privilege given its premium cost – we made use of the spa access (normally 20 euro pp/per visit) more because we were trying to extract value than we needed to. The daily newspaper and the A la Carte dining were good but the lack of lounge and services available in other H10 properties is disappointing.

The reception service needs to have a serious amount of attention, in 5 visits to reception during the week there was only one time where we didn’t face a wait of over 5 minutes to see someone. Everything we asked for was catered for, although not in an overly friendly manner – it just didn’t feel as personal as I would expect for such a 5 star rating. We had to wait till the day of checkout to know if we were going to get a late availability room and even then the reception were very abrupt in saying we had to settle all bills on the room before they would give us the keys which would last till our extended check out time, despite us staying in the same room!

Overall though we had an enjoyable week, the staff did their best with what they had and the food and drinks were really good in quality and quantity. The cleanliness seems to offset the wear and tear that’s clearly showing around the place though. We paid a premium for the service, comfort and consumables, we don’t feel the privilege was worth the money, but the all inclusive certainly was. Would we return? Probably not based on the cost, but that’s more a reflection on the fact that it doesn’t massively standout from other good 4/5 star hotels in the Canaries.

  • Stayed: May 2013, traveled as a couple
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1  Thank Visidigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 19, 2013

Arrived back to the UK on the 29th of April and had another fantastic stay,this was our 12th visit and i have to say the hotel and staff just keeps getting better. We experienced so many of the small areas of concerns highlighted in the past were either rectified or were in the process of being resolved which is a testament to the management and staff. Once again the whole hotel was very clean and whilst we were not in one of the refurbished rooms it was still kept very clean. The choice of food and the quality was extremely good again so much so we actually only left the hotel once to eat elsewhere.

I was really amazing to see how much effort the life guards put in to keeping the pool area clean and safe they worked non stop all day and into the evening to ensure the pool area was spotlessly clean.

Finally the staff in the restaurant, once again, made my Holiday we always eat outside and if Enriquez and Nikoss are on duty you will be so well looked after, they always take the time to chat and make you feel extremely welcome whilst still offering excellent service. We hope to return in September and can't wait to see what other progress has been

My only criticism and has been the same for others who have commented on this site are the beds they are very very uncomfortable and hope these will be replaced through the refurbishment

Room Tip: The best rooms are on the upper floors if its views you are after failing that all rooms are very ni...
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  • Stayed: April 2013, traveled with family
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Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

Just spent a wonderful week in the H10 with some friends.8th to 15th May Their is Nothing negative that I can say about this hotel. I have been luck to travel extensively in my time and I am genuinely surprised at how pleasant and attentive the staff at the H10 where. I can only suggest that this particular hotel group appreciate their staff commitment as it is reflected in the overall approach to guest staying here. Facilities, Restaurants, Rooms, pool area all in excellent condition. Cleanliness was never a concern as the staff continuously cared for areas they where responsible for. Relaxed atmosphere throughout. Sophisticated without being stuff and stuck up.
Most definitely will return here. Guest Philip P. Ireland

Room Tip: Try avoid Ground floor - rooms shaded
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  • Stayed: May 2013, traveled with friends
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1  Thank Philipdub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this reviewResponded May 19, 2013

Dear LouthLad,

first of all thank´s a lot for your comments on Tripadvisor. We are proud that you had a wonderful stay in our hotel. It is us a pleasure that you enjoyed our facilities that much and that you remarked our pleasant and attentive staff. Hoping to welcome you soon again.

With best regards,

H10 Playa Meloneras Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

My husband and I spent two nights at this hotel and we got few days with breakfast and dinner. Very good. It's huge! If you have problem with a lot of stairs they have elevator. The pool is very nice and I like better the one that is more for adults.
If you dont want buffet, goo all the way down close to the beach (not good for swiming, a lot of stones), you get a lot of restaurant, wonderful food,good price, nice view, nice service and you can pick one at the time. We enjoyed two of them. The hotel also has a la cart restaurant,(again if you don't like buffet) and despite we didn't have time to try the menu seems to be very good.They don't charge for you use the Gym but they don't let you watch TV with the volume so you can only see but you don't know what is going on. Very small gym. You cannot use the spa if you don't pay 20Euros per person er day! That was the reason I just stayed two nights. The balcony was very durty, but the room was clean. The front desk are always busy but they are nice to deal with changes.

Room Tip: Don't pay extra for ocean view like we did and we had a very small partial view(my room was 624...
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  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Houston_TxFriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

This hotel has the quality of H10: it's modern, functional with swimming pools and tennis courts. The design is peculiar, from the outside it looks like a huge planetarium.

Our room was big with two medium sized beds, a nice bathroom with bathtub and a balcony with a lovely seaview. The restaurant was cool since it had an outdoor space but you have to hurry to secure a table there or avoid rush hours. The food is ok, there is a lot of choice, but in general I don't like buffets. The service is very good and the staff extremely helpful.

What I didn't really like is the beach: small and with lots of rocks. Then in a precise spot you can enter the sea, but there are still rocks that don't let you relax.

  • Stayed: October 2012, traveled with family
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1  Thank Stefania T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

What a great hotel, lovely grounds, pools were excellent, quite a unique building and a wonderful layout, breakfast was very well laid out and had everything you would need to get your day off to the best start.

Pleasant walk down to the lighthouse and restaurants, was very surprised by the whole area, very upmarket and well kept.

I would of gave the hotel 5 stars except for the last day when I wanted to take my wife out for the day and I couldn't get the car out of the underground car park because the road was closed most of the day because of a bike race, fair enough it wasn't the hotel who closed the road but they should of told us before and would of parked down the road, if we had our flight in the morning we would of missed it they just wouldn't let us out, quite a few people were annoyed by it and complaining, they didn't handle the situation very well,

Shame as we had a great stay, would defo recommend though

  • Stayed: May 2013, traveled as a couple
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2  Thank Dan_Meopham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2013 via mobile

Just spent 5 nights at this wonderful hotel , situated at the far end of melonares this hotel is both close to the action but far enough to be quiet , the hotel itself is beautiful we had a junior suite that was huge ,enormous bathroom with walk in shower and sunken bath, the bed was huge , and the room beautifully decorated , the pools were fabulous and staff very friendly in all a fab hotel

  • Stayed: May 2013
    • Value
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2  Thank daniel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this reviewResponded May 19, 2013

Dear Daniel D,

Thanks’ a lot for your remarks on Tripadvisor. We are proud that you had a wonderful stay and enjoyed our facilities. It would be a pleasure to welcome you soon again.
With best regards,

H10 Playa Meloneras Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Playa Meloneras Palace

Address: C/ Mar Caspio 5 | Costa Meloneras, Gran Canaria, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Maspalomas
#5 Green Hotel in Maspalomas
#6 Spa Hotel in Maspalomas
#10 Romantic Hotel in Maspalomas
#10 Luxury Hotel in Maspalomas
#12 Family Hotel in Maspalomas
Price Range: $165 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — H10 Playa Meloneras Palace 5*
Number of rooms: 374
Official Description (provided by the hotel):
The H10 Playa Meloneras Palace is located in Meloneras, in the south of Gran Canaria, an excellent location in a quiet seafront area next to some of the island's exclusive golf courses. Its recently refurbished rooms, new Chill-Out terrace with sea views, manicured gardens and Despacio Spa Centre give this hotel its special charm. ... more   less 
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Also Known As:
h10 Playa Meloneras Palace Hotel Maspalomas
H10 Playa Meloneras Palace Maspalomas, Gran Canaria
Playa Meloneras Palace
Gran Canaria Meloneras
Meloneras Palace

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