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H10 Playa Meloneras Palace
Ranked #9 of 220 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersGold level
Galway, Ireland
1 review
“Great stay”
Reviewed June 14, 2012

My husband & I stayed here for a week, late May early June and had a wonderful holiday. While it was quiet (apparently May & June are the quieter months), there were plenty of people around but it wasn't hectic. The hotel is a fabulous design even though it gets tricky at times with the different floors as you come in on the third floor (I think) for reception. But you can see why it is designed like this to give you the benefit of the best views from your room & pool, which you certainly get. The breakfast in the morning was fantastic, you get so much choice and couldn't look for anything more. The service both in the restaurant and at reception was very good, everyone was friendly and very helpful. On our last day we didn't have to leave the hotel until 5 but check out was 12. They offered us a room to shower and change (free of charge) after spending the last few hours in the sun which was a first for us and a very nice gesture. The room is spacious, the beds very comfortable and a good size. The grounds around the pool are very well kept with beautiful colourful plants/shrubs, cactus and palm trees, just what you want to make you feel somewhere different. There are some restaurants along the beach area at the back of the hotel which are good and a 10/15 min stroll along the prom to Meloneras for a wider choice of restaurants and shops. We've stayed with H10 before and would definitely stay with them again and I can only say that I would recommend this hotel for a great getaway.

  • Stayed May 2012, traveled as a couple
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Helpful?
Thank Oonagh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Relaciones Públicas at H10 Playa Meloneras Palace, responded to this review, June 24, 2012
Dear Oanagh W,

First of all we would like to thank you that you have chosen our hotel. We appreciate very much your comments on Trip Advisor.

We are glad to hear that you enjoyed your stay with us so much and we appreciate the nice words that you have posted. Of course we have forwarded your comments to the different Department Managers so that they can pass on the information to their teams.

Your friendly open words on Trip Advisor are an inspiration and motivation for us to keep our high standards and quality.

For us it has been a real pleasure having met you at the H10 Playa Meloneras Palace, and all our staff would be happy to welcome you again on future holidays.

With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,133 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (552)
Date | Rating
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English first
Cromer, United Kingdom
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 12, 2012

Have stayed at the H10 on several occasions now. Good position overlooking the water with lovely pools. Food some of the best I have ever sampled in an hotel. Nice walk into the shops.Is inclined to leak if there is heavy rain, but this does not happen very often in Gran Canaria

  • Stayed July 2011, traveled as a couple
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Helpful?
Thank Bridgeman14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helensburgh, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 11, 2012

My wife and I have recently returned from our third wonderful stay at the hotel. After our first visit, I joined the 'Club H10' and have enjoyed the benefits of same. On arrival, this time, we were greeted with a lovely welcome gift of a platter of eats and chocolates. Also, my birthday occured during the stay and the Hotel delivered a Bottle of bubbly to the room. A greatly appreciated gesture. As a member of the 'Club H10' there are other benefits which we further enjoyed during our holiday. A visit to the H10/Club H10 website, details all. I must also give a mention to Cynthia and Anna at the 'Club H10' Reception desk for all their advice and info. pertaining to any requests/questions we had. One incident in particular I should mention. After returning to the hotel by taxi one morning, my wife realised that her wallet had fallen out of her pocket in the taxi. By that time, the taxi was well gone. We went straight to the 'Club H10' desk whereupon Anna immediately sprung into action. By this time, my wife was in a panic as the wallet contained our I.D.'s, EHIC's, her room keycard, 50 euros, etc. etc. Thirty minutes later, the wallet was returned to the hotel by the taxi driver who was totally unaware of it being in the back of the cab. Watching Anna sorting and solving this situation with the little info. she had was fantastic. We offered her a thank you gift. She refused stating she was glad to assist, being part of her job. What a wonderful attitude and a credit to H10. As to the remainder of our stay. We had a Seaview Room, which was cleaned daily by 'Catty' our allocated maid. She did a great job. Our room was spacious, comfortable, had a large balcony and marvellous views. The twin beds are large and comfortable. The room also contained a settee and armchair, coffee table, desk with minibar and storage, chair and a large built in wardrobe. The bathroom was large with double sinks, shower over the bath, and a W.C. seperated by an opaque glass door. Very nice.
Meals were very good and of a European nature rather than 'chips and burgers' etc. The breakfasts were particularly good with a great choice. The fresh orange juice is fantastic. As we were Half board, we only used the Poolbar Restuarant a couple of times and found the food etc. to be of a good standard. All in all we had great holiday and are in the process of working out our return to this hotel, later this year, hopefully. One further detail before concluding is that the Hotel is situated approx. 20/25 minutes walk (depending on which route you take) from the central area of Meloneras/Maspalomas. Fortunately, we both enjoy walking. If you don't fancy the walk(s), there is a courtesy bus there and back, twice daily, which we used now and again.
Jet At.

Room Tip: Rooms overlooking the Adult pool are more suited for couples. Rooms overlooking the Family/Children...
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  • Stayed May 2012, traveled as a couple
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Helpful?
2 Thank JetAt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMeloneras, Director de Relaciones Públicas at H10 Playa Meloneras Palace, responded to this review, June 13, 2012
Dear Guest,

We are delighted to hear that you spent wonderful holidays at our H10 Playa Meloneras Palace and on behalf of the entire team we want to thank you for your kind and open words published on Tripadvisor.It has been our pleasure and honor being your host and we are happy to read that you enjoyed the services and facilities provided. We are working very hard to deserve these beautiful words and our staff are truly dedicated to this end so we are prepared to serve our guests in anything they may need, in your case we are happy to read that the problem with your wallet was solved out quickly by our staff.

Thank you very much for especially highlighting our food quality and variety at breakfast as well as the friendliness of our employees. This compliment will be passed on to the entire team.

Once again, thank you for staying with us! We are looking forward to welcome you back at our H10 Playa Meloneras Palace in the near future.

Best regards from the entire team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 10, 2012

One of the best hotels ever visited, the staff very helpful, very good selection of food, beautiful sea view room with a quite big bathroom and balcony! Enjoyed the evenings in the balcony watching the sunset and the golf course. Animation at night was regular with some good shows but in general not 5 stars. We were offered some cava and fruits on arrival which was a good start. In general enjoyed the stay very much. The hotel is in a very quiet area, 20 minutes walking distance from the main interest zone if you like shopping...if no you have everythng you need next door such as a beautiful beach and restaurants. We are planning to go back for christmas to H10

Room Tip: Reserve a sea view room!
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  • Stayed June 2012, traveled with family
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Helpful?
1 Thank Rey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 7, 2012

Warm welcome right at the check in. Rooms and services a really great. Restaurant staff absolutely great as well a staff at pool bar. Some people write about this hotel that is not a five star,well it is not a hotel in central London, but i have to say that services definitely are five star!! Rooms are comfy,cleanded every day all hotel area is kept clean at all times,free internet,kids pool is located just beside play area.Pool towels are ready in your room. I can really reccomend this hotel for everyone. Buffet breakfast and dinner is absolutely great,various foods,grill chefs,desserts,fruits!!!
One thing that suprised me was a service charge of room service,7 euro is a bit much. Hotel is located in quiet area,no night clubs or disco bars around ;-)
We had a lovely stay and will definitely go back again.
Ps: i am not rating spa because i didnt use it but i believe its good as everything there.

Room Tip: 4th floor right at pool area
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  • Stayed May 2012, traveled with family
    • Value
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Helpful?
1 Thank Danny0501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 7, 2012

Firstly, anyone thinking this hotel is a 5*, you are mistaken.
The chairs in the restaurant have food down the sides, as if they haven't ever been cleaned. Which I think is totally unacceptable, maybe if the cleaner who had a thing of knocking on our door every 5 minutes to clean the room, spent that time cleaning the chairs in the restaurant, they would be clean in the space of an hour.

I then had a pair of trainers taken from the sun lounger. Why someone would want a pair of Nike trainers that I had been jogging in that morning I don't know, then i went to reception and asked them to check the security camera(15feet away from the lounger) to see who had taken them, they declined and told me to contact the police. I'm sure if there was an assault or some alcohol stolen from their bar they would check the camera then. I am not accusing any staff of stealing the trainers but the staff could have done an awful lot more to assist me further but they did not want to know!

Finally we asked to pay extra to keep the room for 2 hours. But the lovely customer service/reception declined us as they had spanish locals checking in, meaning that the holiday goers where 2nd rate

Beds and pillows where rock hard, resulting in dull headaches everyday

Overall I think this hotel is far overated than the 5* s it has. I'd say more of a 2*.
Would definatley not return to this hotel! Would rather go to the much more lovely and customer friendly lopesan villa del Conde down the road.

There's my rant over.
Kiel cox

Room Tip: Don't go to this hotel
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  • Stayed June 2012, traveled as a couple
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Helpful?
4 Thank Kiel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overmere, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2012

if you would like an superbe family hotel, with kind people to enjoy you hollidays ?
you have to book this hotel
we booked again for this summer, the 4th time
Great hotel in a lovely place
Safia

Room Tip: the rooms are great, and clean
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  • Stayed October 2011, traveled with family
    • Value
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    • Service
Helpful?
1 Thank safia999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H10 Playa Meloneras Palace

Property: H10 Playa Meloneras Palace
Address: C/ Mar Caspio 5 | Costa Meloneras, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Maspalomas
#4 Green Hotel in Maspalomas
#6 Spa Hotel in Maspalomas
#9 Luxury Hotel in Maspalomas
#10 Romantic Hotel in Maspalomas
#12 Family Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — H10 Playa Meloneras Palace 5*
Number of rooms: 374
Official Description (provided by the hotel):
The H10 Playa Meloneras Palace is located in Meloneras, in the south of Gran Canaria, an excellent location in a quiet seafront area next to some of the island's exclusive golf courses. Its recently refurbished rooms, new Chill-Out terrace with sea views, manicured gardens and Despacio Spa Centre give this hotel its special charm. ... more   less 
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Also Known As:
h10 Playa Meloneras Palace Hotel Maspalomas
H10 Playa Meloneras Palace Maspalomas, Gran Canaria
Playa Meloneras Palace
Gran Canaria Meloneras
Meloneras Palace

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