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“Not a return worthy.”

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Maspalomas Princess Hotel
Ranked #59 of 217 Hotels in Maspalomas
Reviewed March 12, 2013 via mobile

Had to pay 19 € for wifi and a 19 € to rent a fridge. ( i pay less true mine own provider) Rooms where dirty and lots of small animals in the shower and room. Food is okey but could be better.But great for kids and small families.

  • Stayed: April 2012
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Thank Richard101172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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948 - 954 of 2,084 reviews

Reviewed March 11, 2013

we stayed for a week in early march 2013 , staff friendly, food ok, entertainment ok, plenty of sun beds but most were to close together. There is hardly anywhere else to go close to the hotel, one supermarket, two restaurants. The beach and other restaurants are a good 30min walk, the Faro shopping centre is not worth going to because it has only 2 shops open, but GO to the drag show it was great

Room Tip: second or third floor
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  • Stayed: March 2013, traveled as a couple
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1  Thank philip w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

We stayed for a week of winter sun and we were very happy with the hotel overall. Having read the reviews I was expecting Butlins but I can assure the standard is very good. Yes there are kids there but if you want adults only then book an adults only hotel!
Our benchmark is previous holidays with Thompsons to Sensatori Crete and Atlantica Golden Beach Cyrpus and would say the rooms and food are comparable quality and the drinks reasonable value - 3.30 Euros for bottled beer. The entertainment was a bit hit and miss though and I can understand the artificial beach is not everyones cup of tea (but we never struggled for a sunbed).
If you like to do lots of trips and sightseeing this is not the right location for you but for if you are looking for a relaxing sunny break as a couple or family then you could do a lot worse.

Room Tip: Room close to lobby get wifi signal - we had 2078
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  • Stayed: February 2013, traveled as a couple
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2  Thank Eskimo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

If you are a couple looking for a relaxing holiday do not go to this hotel. The hordes of unruly children constantly running round the public areas and corridors mean that it was impossible to find any peace in this hotel day or night. Even though it was unbearable we were not prepared to pay well in excess of £1000 that Thomson s were asking to move to another hotel. Eventually the rep Ben managed to get us a room in the Tabaiba which was quieter. Otherwise we would have packed our bags and sought alternative accommodation at our own expense. However for a platinum hotel with Britain’s no 1 package tour operator, this holiday experience was far from acceptable. Needless to say we will not be returning to this hotel and neither will all the other couples we spoke to. We booked this holiday in good faith based on five previous visits which have been excellent. We now have little confidence in Thomson holidays.

  • Stayed: February 2013, traveled as a couple
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4  Thank MIchael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

Having stayed here in 2012 and being thrilled with everything at the hotel, we booked for this year. We were somewhat disappointed to read all the negative reviews and wondered if we had made a mistake! However, upon arrival we found the reception staff most accommodating, polite and helpful. The cleanliness of corridors and rooms was excellent, and the food and choice of food for a carnivore and a vegetarian was amazing. We would certainly come back next year! Thank you for another fabulous holiday

  • Stayed: March 2013
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Thank Snorbensgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2013

February 2013; definitely nor a cosy place for couples or elderly people. Being 66 and 68, loving kids, but this was really too much. Garden and poolside/pools were crowded, neatly impossible to walk between the sunbeds which were occupied by bathtowels from long before sinrise. We did not spend even 5 minutes during our two weeks holiday in or around the pools. When checking in upon arrival our room (0149) on the first floor was next to the kids pool; to be honest not very quiet or calm. On top of that we could not see any blue sky or sunlight since palms, rubber- and other exotic plant were like a thick wall next to our balcony. When the childrens disco started at 6 pm just in the basement floor underneath our room our friendliness and patience came to a sudden stop. Immediate change of room after our clear expression of great dissatisfaction. Our new room (3053) was quite acceptable. However the A/C did not cool at all (22 C) eventhough we adjusted the thermostat to 10C and full speed on the fan. We complained and the technician paid us a visit twice; last time causing a major water leakage. Hairdrier we totally gave up complaining about; working for 20 seconds, then overheated and no more working. No replacement despite promising so.
Food, restaurant and other facilities quite acceptable, but we are not returning to tis hotel.

  • Stayed: February 2013, traveled as a couple
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1  Thank Morten282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

This seems really uncanny after reading the last post by Iain212. We have just returned from the Maspalomas Princess. My husband, daughter (25) and I were after a well deserved break. I rang Thomsons who recommended the Princess as she had been before and said it was perfect for couples and ranked 8 out of 40 by Tripadvisor. It was a short notice holiday with only a week to wait. So did not have time to research before booking. After handing over full payment of the holiday we came home and my husband decided to check Tripadvisor. Not the reviews he was expecting to read. We immediately tried to cancel but was told by Thomson there would be a 100% cancellation fee. So had no choice but to go. The hotel itself was clean and modern. Lovely large pool areas and an artificial beach was the quietest spot away from all the Scandanavian parents with their 3+ kids to each family. Food ok but was never very warm. We asked for a quiet room but was given one on the first floor near the lifts. If you wanted a sleep in after 7.30am - no chance! Screaming kids racing up and down the corridor constantly. Also from 5pm till 7 or 8 every evening. Again no chance of any peace and quiet. Kids charging round banging on doors even bouncing balls around. Dining room the same madness. Unless you went in after 8.30pm by which time the food was being cleared away. This would be a nice relaxing hotel if Tui were not selling it on mass as a family hotel with free child places, which Thomsons omitted to tell us on booking. Would we go to this hotel or with Thomsons again? No! Definitely not!

Room Tip: Top floor away from lifts and marauding children.
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  • Stayed: February 2013, traveled with family
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3  Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maspalomas Princess Hotel

Address: Avda Tour Operador TUI, s/n, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Maspalomas
Price Range: $119 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Maspalomas Princess Hotel 4*
Number of rooms: 450
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Also Known As:
Maspalomas Princess Hotel Gran Canaria

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