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“Hotels in Canary Islands”

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Seaside Grand Hotel Residencia
Ranked #1 of 216 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Gran Canaria, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotels in Canary Islands”
Reviewed June 16, 2014

Hotels in Canary Islands https://www.facebook.com/pages/Hotels-in-Canary-Islands/694186877311425?ref=hl
This hotel is definitely one of the nicest I have ever seen. The grounds and pool are spotless, the service is excellent (thanks to staff such as Geronimo and Bernardo and the pool guy and many more). Also, the food is very good, breakfast as well diner

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Canarias73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, June 18, 2014
Dear guest,

Thank you for your recent stay at Seaside Grand Hotel Residencia.

I appreciate your friendly comment on Tripadvisor and I am very happy to read that you enjoyed your stay with us and especially commented on the service of Jeronimo, Bernardo and the pool service.

I will share your comments with the entire team, especially with the food & beverage team and the pool service. I am certain that they all will be very encouraged by your lovely comments.

We look forward to welcoming you back soon.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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boxtel
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 15, 2014

This hotel is definitely one of the nicest I have ever seen. The grounds and pool are spotless, the service is excellent (thanks to staff such as Geronimo and Bernardo and the pool guy and many more). Also, the food is very good, breakfast as well diner. Even though the hotel does not cater specifically to children, and the general population is a bit older, my 7 year old enjoyed herself immensely in the pool and with the friendlyness of the staff. Would definitely go again.

Room Tip: The rooms near the pool are probably the best locationwise. Resort is not big, so all rooms are fine...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank shabla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, June 18, 2014
Dear guest,

Thank you for having chosen Seaside Grand Hotel Residencia during your recent visit to Gran Canaria.

It is a great pleasure to read that you enjoyed your stay with us and that you found the hotel “as one of the nicest you have ever seen”.

I highly appreciate the comments about the service, especially by Geronimo and Bernardo as well as the pool service. I am certain that your lovely comments will be a great encouragement for them and also for the rest of the team.

It I also great to learn that your daughter enjoyed herself and that she was also overwhelmed by the friendliness of our team.

Again thank you and we look forward to welcoming you back soon.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Level Contributor
199 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed June 4, 2014

Last week we enjoyed a dinner at Hotel La Residencia in Maspalomas. We were staying on half board basis at their sister hotel, Palm Beach, and if you pay a surcharge of EUR 25 you can have dinner at La Residencia (if space available). We had a magic evening on the terrace of the restaurant which is located on the first floor overlooking the pool and gardens. Very friendly service and great food. We specially like the quail salad! We think the whole meal would deserve a Michelin star. The very next morning we tried to make reservations for the next Saturday, but were told we had to wait until Friday before we could hear if the reservation was accepted. Unfortunately it was fully booked. That was a pity as it was the last day of our holiday. Nevertheless a great experience and we hope to return soon.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank EmotionsTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, June 8, 2014
Dear guest,

I am very happy to read that you had a wonderful dinner at our hotel! It is a great pleasure that you rated the food Michelin Star quality.

Our culinary team around chef, Wolfgang Grobauer is working hard to offer everyday only the best quality and compositions of menus to our valued guests.

I regret that you were not able to enjoy another dinner at Seaside Grand Hotel Residencia. I kindly ask you to understand that we do only take a limited number of reservations according to our hotel occupancy.

We would highly appreciate a note about your wonderful experience to the Michelin Guide, (laguiamichelin-esport@es.michelin.com).

We do very much look forward to welcome you back during your next holiday on Gran Canaria.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alicante
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 1, 2014 via mobile

We stayed here last year (see our last review) and have been considering a return because it was so good, however, we won't, reason is because of its location, and once you've been to Maspalomas once is enough. Shame they couldn't pick it up and plant it somewhere exotic, because they deserve it. Scruffy surroundings and small gardens don't help either.

Stayed December 2013, traveled as a couple
Helpful?
10 Thank richardinspain1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, June 2, 2014
Dear guest,

Thank you very much for your stay in December 2013 and for the raving review back then. I am very happy that you have enjoyed your stay a lot and that you recommended the hotel in your previous review.

I regret that you are not considering a return because of the location. I understand that location is always a question of taste even though the Maspalomas and Meloneras area is one of the newest and most modern area in the south with plenty of high end shops and jewelleries.

We would appreciate if you would reconsider your plans and would very much look forward to welcoming you back to again to spoil you in our beautiful hotel.

Warm regards

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 30, 2014 via mobile

Just back from one perfect holiday week at this hotel. The staff is the greatest asset in this place. Nothing is too much for them and they ALL deserve my appreciation for all the hard work. Always with a smile, always ready to serve, from the receptionist to the waiters to the pool service to the room attendants and management: they all work to a common goal to male your stay the best ever.
The details they pay attention to are too much to mention and many times even go unnoticed, which is just perfect.
Food is great, portions at times might be a little larger, but very nice tasting every time again.
Location is good, close to the beach and high end shops, again the hotel staff will take care of anything else you may need (e.g. Car rental arrangements, tourist imformation etc)
Definitely worth anoth visit, hope to be back soon!

Stayed May 2014, traveled as a couple
Helpful?
4 Thank Maarten D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, June 2, 2014
Dear Maarten,

Thank you very much for your stay at Seaside Grand Hotel Residencia and for taking the time for the review on Tripadvisor.

It is a pleasure to read that you had a perfect stay with us and that you enjoyed your holidays to the fullest. Thank you for especially mentioning the staff who does indeed make the difference to our guests’ stay. I am proud to have such a hard working and dedicated team where the hospitality comes from the heart. Your review is a great encouragement for all of us.

I appreciate that you liked the food a lot. Please note that you are always welcome to let the service know to get a larger portion or to ask for a supplement.

Again thank you very much and we also look forward to welcoming you back in the future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
236 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed May 21, 2014

Just returned from a wonderful holiday in this beautiful hotel. The hotel is central but in a private setting amongst palm trees, with gardens that are maintained to the highest standard. Close to the many designer shops and wonderful restaurants near to the Maspalomas lighthouse. Bus station nearby with good services across the island. Rooms are well equipped and spotless clean, tea and coffee facilities, higher end tv's, mini bar, daily newspaper and water, jacuzzi baths and twice daily cleaning with towel change and turn down service. The pool is salt water and kept immaculate by hardworking pool attendants. Spa was fantastic with an open air saltwater pool. Breakfast was wonderful with an amazing choice of hot and cold dishes. In the evening the restaurant food is definitely Michelin Star quality, with twice weekly buffet which were fabulous. Afternoon tea was a nice touch, served twice weekly on the terrace by the piano bar. The manager of the hotel was always visible. Could not fault this hotel. All staff provide an excellent service. Will return

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ella020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, May 29, 2014
Dear guests,

Thank you very much for having chosen Seaside Grand Hotel Residencia during your recent visit to Gran Canaria.

It is a great pleasure to read that you have enjoyed your stay with us and that you found the hotel as “The perfect Oasis”

Two of our main objectives are to provide a personalized service and to offer a culinary experience to our guests. The team around chef, Wolfgang Grobauer, is always working hard to surprise the guests with the highest quality of delicacies. Thank you for mentioning the cuisine as “Michelin Star” like. A note to the Michelin Guide, laguiamichelin-esport(at)es.michelin.com) would be highly appreciated.

We are very happy that we were able to meet and exceed your expectations and I am certain that the staff will be very engaged be your lovely comments.

We look forward to welcoming you back in the near future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 6, 2014

This Hotel is a very special one, because here you can spend your holidays in a wonderful surrounding and athmosphere. The suites and chambers are so beautiful and the pool area is so excellent planned, that you find a very silent place to retire.

Room Tip: We just have a look at this Hotel. We don't stay there!
See more room tips
Stayed April 2014, traveled as a couple
Helpful?
4 Thank zipfizapfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, May 11, 2014
Dear guest,

Thank you very much for visiting Seaside Grand Hotel Residencia during your recent stay at the beautiful island of Gran Canaria!

It is a pleasure to read that you could have gotten an insight of our hotel while touring the hotel. I appreciate that you find the hotel as a “perfect place to spend the best days of the year!

We look forward to welcoming you to Seaside Grand Hotel Residencia during your next visit to Gran Canaria.

Thank you and warm regards from Maspalomas,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Grand Hotel Residencia

Property: Seaside Grand Hotel Residencia
Address: Avenida del Oasis 32, 35100, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 On the Beach Hotel in Maspalomas
#1 Family Hotel in Maspalomas
#1 Luxury Hotel in Maspalomas
#13 Green Hotel in Maspalomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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