In English,Seaside means just that,"by the sea".Although the hotel is close to the sea.the name in this case refers to the Hotel Group to which the Residencia belongs.I feel the hotel warrants,in all respects putting "grand" in the name and right up front !!! - if only for the UK visitors ----and especially for computer locations.
This year we are here for three weeks (last year four)because of a special birthday in the UK.We are accomodated in a junior suite affording some extra privacy and quality amenities.
However,the standards of the hotel are fully maintained over the past year and our current experience has been similar in many aspects -excellent through out.Several young staff have been engaged and the atmosphere has been lightened whilst maintaining the expected devotion to duty and customer service,
As we pointed out last year,this hotel has very heavy repeat business from German clients - of mature age and generally impeccable manners.The handling of seating by the pool and in sunny areas has been handled with diligence,tact and a high degree of efficiency by the pool service staff - who for me this year,have given the best performance among so many outstanding examples of service.
As with most hotels ,the Residencia has experienced some of the "modern customer" characteristics - in particular the obtrusive use of mobile phones - despite clear indications from the management by use of discreet signs that such activity is not welcome.There are many quiet corners in the beautiful grounds where such communication can be made rather than in earshot of twenty pther people and by the pool`s edge.
Hotels such as the Residencia will need patience and skill in equal quantities as the behaviour pattern of clients deteriorates (as elsewhere) often accompanied by ill supervised children.
The Residencia may not see itself as an hotel suitable for children,but everyone will use the extremes of their capabilities to see that every youngster has a good time when staying.
Gran Canaria shews much evidence of a change in clientele,but the hotel has sustained it performance and reputation.
My overall rating suggests that excellence in this hotel is the byword -
The General Manager and all his staff are a great credit to the owner and "Seaside" hotels - because such standards are only achieved by very hard work,a meticulous attention to detail and
a very clear perception of the essence of customer service.
- Official Description (provided by the hotel):
- The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more less
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- Also Known As:
- Seaside Grand Maspalomas
- Grand Hotel Residencia
- Seaside Grand Hotel Residencia Maspalomas, Gran Canaria