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“A wonderful hotel”

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Seaside Grand Hotel Residencia
Ranked #1 of 218 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 15, 2012

My husband and I returned to the Seaside Grand Hotel Residencia to celebrate his 40th birthday, accompanied by his parents and grandmother. It is a lovely friendly hotel and if you are thinking of staying there then we would highly recommend doing so. Most notably:

The staff are excellent. Mr Tesch, Mrs Liberman and all the staff went out of their way to make our stay at the hotel a good one, including making a number of special arrangements for my husband’s birthday. The majority of staff were the same as on our previous stay at the hotel a year ago, which was also excellent.

The hotel is very comfortable, with beautiful, clean and well appointed rooms. The swimming pool is a lovely environment to relax in.

The food is excellent, with a plentiful breakfast buffet which caters for all tastes, a casual pool restaurant that serves good lunchtime snacks and a smarter restaurant for supper. There is enough variety that you do not really need to leave the hotel.

We have no real criticisms. However, if we were really pushed, we would suggest that the practise of guests reserving the sun loungers in the best positions prior to having breakfast should be further discouraged.

We have stayed at many of the world’s best hotels and the Seaside Grand Hotel Residencia is one of our favourites for a relaxing sunny break and we will be going back!

  • Stayed: May 2012, traveled with family
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1  Thank Reviewer41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded May 18, 2012

Dear Guest,

Thank you very much for your kind and open words on Tripadvisor.

We are delighted to hear that you, once again, spent wonderful and relaxing holidays here on Gran Canaria and that you fully enjoyed your stay at our hotel.

Furthermore, we highly appreciate that you commented on the friendliness of our employees and the excellent food quality provided by Chef Grobauer and the kitchen team.

We are looking forward to welcome you back soon at the Seaside Grand Hotel Residencia and thank you for staying with us again.

Best regards from Maspalomas

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 - 344 of 664 reviews

Reviewed May 14, 2012

My husband and I have just returned from our fourth visit to the Residencia. As usual it was complete perfection. The accommodation was superb, comfortable and spacious with the decor reflecting local taste and personality. The staff were, as always, friendly and helpful, doing everything possible to ensure we had a comfortable and relaxing holiday. Dining outdoors on the restaurant terrace, often to the accompaniment of local musicians, was pleasant and relaxing, and the food was wonderful, offering a wide range of choices - each one more temptingly delicious that the others.,The breakfast buffets especially were quite superb with something for everyone, whether looking after health and waistlines or simply spoiling themselves. Even if guests are tempted to indulge in themselves the hotel's excellent Spa facilities are available to deal with any weight gain.
The pool area is quiet and relaxing, while the hotel terrace is the setting for afternoon teas, pre-dinner drinks and a variety of after dinner music.
In our experience the Residencia is on a par with any of the luxury hotels we have visited all over the world. We are already looking forward to our next visit.

  • Stayed: May 2012, traveled as a couple
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3  Thank Dorothy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded May 17, 2012

Dear Guest,

Thank you very much for your kind and open words on Tripadvisor.

We all are delighted to hear that you spent wonderful, relaxing days again here in Gran Canaria.

It had been indeed our pleasure and honour being your host for the 4th time and we would like to thank you for expressing your satisfaction with the services and facilities provided.

We are looking forward to welcome you back soon at our Seaside Grand Hotel Residencia.

Best regards from Maspalomas

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2012

I normally prefer to travel in Asia for it's luxury and level of service. However Residencia and particularly it's staff created an outstanding experience in Europe. The sweet spot of attention to anticipate and/or respond to any need, natural friendliness which engages combined with a discretion which gave me room to enjoy the time off. A real treat.

I love daylight, hence the room was a little dark from the palm trees which act as a shield, but interior was nice with a classic charm. The sauna (enjoyed the lovely oils for aromatherapy and infusion {Aufguss} was a part of my daily ritual to help after a day of golfing. The evening music from classical music at the piano to modern duet in the drawing room / terrace I would have liked to enjoy all night long (but there is a clear curfew). The food was fabulous, in particular the Mediterranean version of scallops with lemongrass, and for my birthday a surprise strawberry cake with champagne.

  • Stayed: April 2012, traveled solo
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1  Thank Sonja_LLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded May 2, 2012

Dear Guest,

Thank you for publishing your review on Tripadvisor regarding your recent stay.

We all are delighted to hear that you enjoyed your holidays with us and spent a wonderful birthday at our Seaside Grand Hotel Residencia.

It would be a pleasure to have the possibility to welcome you back to Gran Canaria and at the Seaside Grand Hotel Residencia in the near future.

Kind regards

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

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Reviewed April 17, 2012

My wife and I have just returned from 2 weeks at the Residencia. Without doubt the whole experience was as good as one could wish, Not one blemish on the whole holiday, accommodation was superb, food was out of this world, I could not believe the catering team could produce such interesting and tasty dishes. The choices were many and varied, to suit all tastes and extra afternoon pastries were offered if one could spare time from the choices of actvities - Tai-chi, golf,Hot salt pool in the Wellness complex, strolling along the promenade with its many cafes and high quality shops and so on. Outdoor dining to the strains of local music ended the day but there was more music in the bar later. Our 7th visit - we shall be back. Peter Culpitt

Room Tip: All rooms are of similar quality, all in two stories in individual blocks in wonderful gardens
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  • Stayed: April 2012, traveled as a couple
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2  Thank peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded April 18, 2012

Dear Mr. Culpitt,

On behalf of the entire team of the Seaside Grand Hotel Residencia we wish to thank you for taking the time to write your comments regarding your recent stay.

We are delighted to hear that you spent wonderful days here on the island and that you had been very pleased with the service and facilities provided, especially with the friendliness of our employees and the quality of food prepared by our international chefs.

It has been indeed a pleasure to be your host again during your vacation in Maspalomas and we all are looking forward to welcome you back soon to the Seaside Grand Hotel Residencia.

Best personal regards from Gran Canaria

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

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Reviewed April 8, 2012

We stayed for 5 nights after our cruise. Could not fault it, the food was wonderfull, I always thought you couldnt beat the food on Silverseas but this hotel did !! The service was very friendly they couldnt do enough for you. Some of the sun beds were reserved rather early but realy no need. We were informed that on 2 nights a week they have a BBQ so when we arrived to have our pre dinner drink the we were surprised to find the terrace full ( on previous nights we were the only ones ) to discover the drinks are on the house !! also something else that amued us was and havent seen for years was people had their room number put on their bottles of leftover wine!! Ours is always empty. If you want some winter sun its the place to go, we will return.

  • Stayed: March 2012, traveled as a couple
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1  Thank cherylq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded April 10, 2012

Dear Guest,

We highly appreciate your comments published on Tripadvisor regarding your stay at our Seaside Grand Hotel Residencia.

It is a pleasure to read that you fully enjoyed the part of your holidays you spent in our hotel and our first-class service.

We are also very content to hear that you savored the quality of our breakfast and dinner buffets as well as our menus. As the welfare of our guests is extremely important to us, we are eager to provide our guests with a personal and competent service at any time.

Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel.

With best regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

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Reviewed April 7, 2012

Stayed ten days in March. Lovely room and beautifully appointed but shower only and no bath. Beware - very few rooms seem to have baths and if you want one specifically request one. The grounds are not particularly spacious and despite rooms being called garden rooms there isn't any actual garden to sit in only the area round the pool which is a little busy when the hotel is full. We found no problems getting a sun lounger at any time but human nature being what it is people do plonk their book on them to reserve them and then disappear. Hotel lobby and reception areas are lovely. We did not stay half board as we like to eat in different places. We found the normal dinner menu a bit pretentious - modern cheffy type food, but the barbecues were wonderful - not to be missed. Breakfasts also very good. Special thanks to the two lovely girls who made the pancakes. All the staff were very friendly and helpful. Waiters in the restaurant were very attentive. Dress code for dining was quite formal with a lot of people in jackets! Very nice hotel but I've knocked off one star for the lack of somewhere nice and quiet to sit in the shade away from the pool.

  • Stayed: March 2012, traveled as a couple
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4  Thank JoFCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded April 10, 2012

Dear Guest,

We wish thank you for taking the time to evaluate you recent stay with us on Tripadvisor and are pleased to read that you particularly enjoyed our service and gastronomy.

Please be assured that your comments will be passed on to our staff, as they serve as a great motivation to all of us.

At the moment most of the standard rooms are equipped with bathtubs and only very view exceptions that only have a shower. The Suites have both, bathtubs and shower. During our closure in July, we also have planned to renovate selected bathrooms in accordance to our guests’ preferences.

Regarding your observation on the sun beds, we inform our guests that the sun bed reservation policy is not desired at our hotel. Our staff also tries to address our guests personally, but unfortunately we can not control every guest.

Once again, we thank you very much for your feedback and look forward to welcome you back at the Seaside Grand Hotel Residencia on a future holiday.

With kind regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2012

We wanted a top quality hotel with good food, excellent service with enough facilities on site so that we didn't have to spend hours looking for a place to eat. This hotel met all those criteria.

The room we had had a small terrace area which enjoyed a garden view, a place to sit and chill out. The bed was a decent size and easily accommodated my 6'3'. The bathroom had a separate WC / bidet and the washing area had two sinks, a proper size bath and a decent shower. Bed linen and towels were of a high quality.

The public areas of of the hotel are calm and comfortable and that includes area around the really excellent swimming pool The pool service was inconspicuous and highly effective at keeping the area clean and tidy and was visible enough to stop too much lounger grabbing, there were more than enough to go round.

Breakfast was a true repast with everything from speciality mils to a full fry up.

Lunch in the poolside bar offered a good choice of snacks to full meals at sensible prices.

Dinner was very good at the BBQ nights (really a hot buffet) with a wide range of food on offer and plenty of it, the a la carte was similarly good and available at a modest premium to the table d'hôte dinner, frankly the main course offered with the table d'hôte dinner was a tad disappointing in terms of quantity, almost mean.

Last and by no means least the service from hotel staff was excellent throughout, the best I have ever had.

Room Tip: Upgrade to a garden or dune view
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  • Stayed: March 2012, traveled as a couple
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Thank topshamtim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded March 30, 2012

Dear Guest,

Thank you for taking the time to publish a review on Tripadvisor, regarding your recent stay with us.

It has been a pleasure welcoming you at our Seaside Grand Hotel Residencia and we are pleased to hear that we met your expectations of relaxing and luxurious holidays.

We also wish to inform you that our staff will be more than happy to repeat the plates of the menu, if our guests wish to have more.

Additionally, we thank you for your words of praise regarding our staff. Please rest assured that we will pass on your comments to all of them.

We look forward to welcoming you at our Seaside Grand Hotel Residencia on further holidays and remain

with kind regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Grand Hotel Residencia

Address: Avenida del Oasis 32, 35100, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 Luxury Hotel in Maspalomas
#1 On the Beach Hotel in Maspalomas
#13 Green Hotel in Maspalomas
Price Range: $468 - $1,264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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