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“1 week stay first week in October”
4 of 5 bubbles Review of Seaside Palm Beach

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Seaside Palm Beach
Ranked #4 of 220 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Oldham
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“1 week stay first week in October”
4 of 5 bubbles Reviewed October 7, 2013

This was a very good hotel, not what I would call 5 star more like a 4 star. The public areas and our room were spotlessly clean. Towels, shampoo, shower gel and soap were replaced daily. Water was only supplied free in the bedroom on the basis of 2 small bottles daily. Because of the size of the hotel everything is a good walk. If you have trouble walking this may not be the hotel for you.

All the staff we came into contact with were helpful, friendly and cheerful. Most seemed to be multi lingual, switching easily between Spanish, German, English and French. The management were around the restaurant, and bar area most of the day and night and did their best to speak to everyone.

The food was excellent but limited in choice on those nights that there was no BBQ. Having said that I have dietary needs and was asked to tell the staff in the morning what I would like for dinner and the chef specially prepared my meal tailored to my requirements. Breakfast was buffet style with freshly cooked eggs, and plenty of choice.
The BBQ was not what I would call BBQ. It was buffet style food with plenty of choice, but the meat joints were roasted. Beef steaks, kebabs, chicken breasts and several types of fish were cooked to your taste on griddles while you waited. I was quite happy with this but if you expected BBQ you could be disappointed. All the food available was of the highest standard and all freshly prepared.

The entertainment was as you would expect. It was varied and was of an acceptable standard. I was worried that a 3 piece band a few feet from where we were eating was going to be intrusive but that was not the case.

There were plenty of sunbeds and umbrellas, although they were very close together and offered no privacy. We stayed at a quieter time of the year. I am not sure that in summer there would be enough beds for everyone. The "Restful pool area" was ideal as no children under 14 were allowed in the area or pool. Great if you have no kids of your own and just want to chill.

If you are night owls liking an active nightlife this hotel and area is not for you. The hotel bar closed at around 11.00pm as did the bars within walking distance. We were told the day before we left that the Pool bar should stay open until 12.00 but we had the lights turned out on us 3 times before 11.00pm and ended up taking our drinks to our room.

While we enjoyed our holiday and find it very hard to fault the hotel I did not like the area and would probably return.

Room Tip: We booked and paid for a sea view or garden view. We ended up with a corner room which was bigger bu...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yesterdaygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (256)
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English first
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed October 6, 2013

This was our Second visit to this hotel, and it is in an excellent location. The staff are very friendly and attentive. Their is a great variety of foods and overall our stay was a very pleasant experience. All meals we had there were a success and particularly the barbecues. The beach is very nice and easily accessible from the hotel.

Room Tip: 7th floor excellent sea view
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

First impressions of this hotel or rooms will not take your breath away. However, its 5 star rating is well deserved from the attention of the excellent staff, everyone from housekeeping, reception, restaurant and pool side. We could not fault them. All the little details that make a 5 star are there. The food is probably the best we have ever had in a buffet and table d'hote hotel restaurant service. We considered the table d'hote menus on a par with what we have had in top restaurants. The pool and games areas are excellent serving families with young children and those wanting a quieter relaxation area. The only suggestions I would make to improve the experience is "clothes on" sessions in the sauna and spa areas. I don't mind nudists but not in such close proximity. A few seemed to be "parading" which isn't being cool about it. Also, the no smoking area in the restaurant was under the stairs and in the worst location. Give the non smokers an area near the buffet and the entertainment rather than make them feel like outcasts. Overall if you want a bit of late sunshine, luxury and relaxation then this hotel is excellent value for money. If you are looking for excitement or family entertainment you may be disappointed.

Room Tip: We faced out front toward the sea so it was nice and quiet. We were only the 3rd floor so I expect...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JacqandCam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spalding, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

This was our second visit to this hotel and words fail to give it full praise !! From arrival to departure excellent Great food, Great Clean room, Lovely views and attentive staff. The only niggle is there seems to be this year many more heavy smokers . OK sitting outside is one thing but we were unable to fully use our balcony as a lot of the time we were sitting in an ash tray Horrible !! Told the management who said all rooms and balconies were non smoking and they would deal with it but it didn't stop. Last year it was fine so maybe we were unlucky. It just took the edge off it but would not stop another visit

Room Tip: Top floor rooms have great view
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tarf28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this review, December 4, 2013
Dear Timothy,

Thank you very much for your 5 Star review concerning your your recent stay at the Seaside Palm Beach *****.

We are delighted to learn that from arrival to departure everything was excellent and we really appreciate your praising words about our attentive staff, the great food and the cleanliness of your room.

It is correct that smoking is not permitted on the balconies and please accept our sincere apologies that a guest did not adhere to this rule. Rest assured that we will investigate why this issue has not been resolved during your stay.

Once again, thank you for leaving your comments and we hope to have the opportunity of welcoming you back in the near future.

Warmest regards,

Rocío Cibran
General Manager Seaside Palm Beach *****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilmarnock
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

We are due to leave the hotel tomorrow, we have had a wonderful time, staff are extremely friendly, it's my birthday and I was presented with cava and cake, a great gesture from the hotel. I spent a couple of hours in the spa and would recommend. If you like peace and quiet, good food and a great location then this is the place to be, one of the best holidays we have had. Thank you to palm beach from management, room maids, waiters, pool staff etc you are a credit to the hotel and helped us have a fabulous time.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank evelynKilmarnock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staindrop, United Kingdom
Level Contributor
206 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

This was our fourth visit to this hotel and, if it's possible, it was better than ever. The food, staff, accommodation were all superb, as always. There were a lot of familiar faces, so there must be a lot of return customers like us.

There's not a lot more I can say except you MUST try it, if you haven't already.

Room Tip: We stayed in room 301 again, which is a corner room overlooking the pools and sunbeds. It's lar...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carnivalqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northwest UK
Level Contributor
211 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

This is the 3rd time that my sister and I have stayed at this hotel and as previously stated we will be returning again. Our last visit was two years ago and whilst the quiet attention to detail by the staff has remained, some slight differences to the facilities available have further enhanced the whole experience. The spa and sauna area has been extensively refurbished, carpets have been replaced, a turn down service is now available and water replaced in the room each evening. These little touches have made a significant difference to the whole experience. Food as usual was varied, creative and excellent quality. Attention from the pool service staff was once again amazing. One member of staff in the restaurant, Daniel, requires significant praise for his quiet attentive manner and his recognizing our needs before we asked. I have brought his efficient service to the attention of the hotel director as I believe credit should be personally given by the management to this person.
We did have a minor problem on one of the first evenings of our stay which I brought to the attention of the hotel director via an email at 10:30 pm. At 8:30 am the following morning she personally sought me out, listened to my concerns and assured me of her actions. Now that is what i call efficiency! I would advise anyone who has a problem to bring it to the attention of the staff whilst you are still at the hotel so they can do something about it there and then. Why grumble via trip advisor when you are home???
So, once again an amazing holiday, batteries recharged, relaxed and contented and with only praise for this great hotel, the caring and efficient staff and the exemplary management style which permeates the whole structure of the hotel. We will be returning once again in the future, but please accept my thanks for a wonderful stay

Room Tip: rooms overlooking the garden/pool get the late evening sun and amazing sunsets
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripsrme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seaside Palm Beach

Property: Seaside Palm Beach
Address: Avenida del Oasis s/n, 35100, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Maspalomas
#2 Family Hotel in Maspalomas
#4 Luxury Hotel in Maspalomas
#4 Romantic Hotel in Maspalomas
#14 Green Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Seaside Palm Beach 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Seaside Palm Beach, the first and until now only member of “Design Hotels” on Gran Canaria, can be found alongside the nature reserve and sand-dunes of Maspalomas, set in an extensive palm grove, a unique and privileged location. For those in search of tranquility and the highest standard of cuisine, at just a few steps from the beach, this hotel is the perfect location for couples and families of all ages. ... more   less 
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Also Known As:
Seaside Palm Beach Hotel Maspalomas
Seaside Hotel Maspalomas
Palm Beach Gran Canaria
Seaside Palm Beach Maspalomas, Gran Canaria

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