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“quality hotel in the sun” 5 of 5 bubbles
Review of Seaside Palm Beach

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Seaside Palm Beach
Ranked #4 of 220 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“quality hotel in the sun”
5 of 5 bubbles Reviewed July 12, 2013

Really great stay in a quality hotel. Yes they do favour the Germans but that's probably due to 90%of the guests being German . However if you want top food and friendly staff then this is worth a look . we will be back again .

Room Tip: Ask for a sea view from the 4th floor up
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RoyLorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this review, July 22, 2013
Dear Seaside Palm Beach Guest,

Thank you for having chosen our Seaside Palm Beach***** as your holiday destination.

We are glad that you had a nice stay and that you are already planning a return visit.

However we are very sorry to hear that you felt that another nationality was favored. Please accept our sincere apologies! Rest assured that we strive to provide the very best services for all our guests.

Furthermore please be informed that our guests come from all over Europe and therefore we attach great importance to employ multilingual staff only.

Once again we wish to thank you for your review and are looking forward to your return.

Kind regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,027 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

Just returned from this fab hotel. Had 10 nights , half board. All as expected from previous reviews, great location, food, service etc. My only negative is that after breakfast you cannot get a drink of water without having to pay for it, though you do get a free bottle in your room. Even at dinner you have to pay. We had 4 small bottles per evening working out at around 12 euros. Seems a bit cheap not providing free water in such a great place. As mentioned previously, British tour operators only book the cheapest rooms, so we paid the hotel direct for 2 category B rooms, very nice. We will be booking to go back. We left on the 4th July, and I believe the hotel filled very soon after this, so we will be booking for early June.

Room Tip: We had 5th floor after upgrade. Sea view no good less than 5th floor. Pool view gets hot evening sun...
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  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank martin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this review, July 15, 2013
Dear Martin,

Thank you for your review of your recent stay with us.

We are happy to hear that you had a nice time and enjoyed the food, the service and the great location of our Seaside Palm Beach*****.

Your feedback is highly appreciated, since we always strive to meet the expectations of our guests. Rest assured that we took note of your suggestion concerning the water.

It was a pleasure having you as our guest and we are looking forward to your return.

With best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed July 6, 2013

Poor restaurant service at dinner. Charging for drinks not had, and forging of signatures on tab. Witnessed German guests paying waiters for quicker service while we had to wait extra time for meals. Also witnessed payments to pool attendants to secure prime sunbeds for duration of stay - against a written policy of non reservation of poolside sunbeds(a newer version of the early morning German towel on beds tricks).After recovering from major life threatening surgery we were forced to cancel a Thompson luxury holiday to Mexico and rebooked with Thompson A La Carte for a flight of shorter duration with guaranteed sun. After much deliberation we chose Palm Beach on half board option. As is the norm with Brits travelling with Thompson we pay top prices for our packages but always seem to be bunched together in the lowest category rooms, and this was by no means a cheap holiday. The room allocated was good not exceptional for 5 star - overlooking car park and with palm trees 2 metres from balcony obscuring all views of beach and sea(although these were cut back after 4 days opening up views). Alternative room was offered for a payment of 470.00 euros.
Breakfasts were very good with a great selection of fruit, cereals and cooked options, also a complete coffee menu and gratis cava.
Dinner was indifferent. Barbeque options 3 days a week with overcooked meats and no vegetarian options. On the other 4 nights an a la carte menu with limited options, although the dishes looked great they were often tasteless, unseasoned, luke warm, and sometimes seemed to be made up from barbeque leftovers. To make matters worse the service on menu nights was appallingly slow, for a couple of nights we dined out elsewhere.(highly recommend Time restaurant, Maspalomas, at the end of the Oasis complex - superb food and nice guys who run it) On a couple of days they allow you to take lunch instead of dinner - this is the best option as the lunch menus are far superior to anything served at dinner.
Overall the staff were pleasant and friendly and we did enjoy our holiday, the resort was great, brilliant beach great for walking, leading 800m to the nudist beach catering for gay and naturists it was an educational walk where everyone walked together without any discomfort or inhibitions. In the other direction to Melonaras past the picturesque lighthouse there are many excellent restaurants and also some sumptuous up market designer shops. Would recommend 19th Hole bar and restaurant great service and good spot to listen to live rock music every night. Best act Chris Moony who also plays at the Blarney Stone 3 nights a week in Porto Rico.
To sum up - there are many other 5 star rated hotels in the area which I would consider booking with, we would not return to the Palm Beach.

Room Tip: 4th floor and above rooms at front of hotel are best for views - sea and dunes. rear of hotel for...
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank theseerjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this review, July 9, 2013
Dear Seaside Palm Beach Guest,

Thank you for feedback published on Tripadvisor.

First of all we are glad to read that you enjoyed your holiday here on Gran Canaria.

However we regret that your stay with us did not meet your expectations and wish to comment on your statements.

Our reception makes a courtesy call after each check-in, asking if everything would be in order. Should a guest not be entirely satisfied with the allocated room, we always try to offer alternatives within the same category (according to availability). We are sorry that your travel agency has not informed you about the location and the view of the room when you did your booking.

It is our aim to provide a first class service to all of our guests, no matter where they come from or with which tour operator the vacation has been booked. And most certainly tips should not be an issue at all – our guests deserve a five star service with or without tips. Therefore please rest assured that we take your comments very seriously and will address them with the respective departments.

By providing high quality, fresh products, which we prepare a la minute, we try to pamper our guests. We regret to hear that our menus and the BBQ were not to your taste. During dinner time our management team usually uses the opportunity to check with our guests if everything meets their expectations; we hope that you have contacted our team right away, enabling us to find a solution for you.

Once again we wish to thank you for your valuable feedback. While we understand that your stay was not entirely satisfactory, we would hope that you would give us another chance.

If there is anything we can do to meet your expectations during your next stay, please do not hesitate to contact us directly.

With best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalst, Oost-Vlaanderen, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 30, 2013

Perfect situation, near to the beach, personal service, staff very friendly. Excellent and varied cuisine. Get a room on the top floors, either pool side or sea view. Deckchairs are nice and large enough, African bar perfect for your poolside lunch I'll certainly get back!

  • Stayed June 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vergote L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this review, July 9, 2013
Google Translation
Sehr geehrter Seaside Palm Beach Gast,

vielen Dank, dass Sie das Seaside Palm Beach anlässlich Ihres Aufenthaltes auf Gran Canaria gewählt haben. Schön, dass Sie sich die Zeit genommen haben, Ihre Bewertung auf Tripadvisor abzugeben.

Wir freuen uns, dass es Ihnen in unserem Hause gefallen hat und hoffen, Sie baldmöglichst – bei bester Gesundheit – in unserem Hotel wieder willkommen heißen zu dürfen.

Mit den herzlichsten Grüßen und erneutem Dank für Ihre Kommentare verbleibe ich

Rocío Cibrán
Direktorin Seaside Palm Beach*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed June 29, 2013

Seaside Palm Beach isn't bad. The rooms are relatively up-to-date; there's lots of light and fresh air; and the price is fair. The staff make an effort to attend to their guests, too. The hotel appears to target the travel package crowd, which means a large, well-stocked and well-serviced buffet for dinner. Overall, it's a pleasant-enough experience if you're in Gran Canaria.

  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank voyagewriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this review, July 22, 2013
Dear Seaside Palm Beach Guest,

We thank you for your comments published on Tripadvisor.

It is a pleasure to read that overall you had a pleasant stay with us and highly appreciate your words of praise about our staff.

We would be delighted to welcome you again.

Kind regards,

Rocío Cibran
General Manager Seaside Palm Beach *****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 25, 2013

This hotel has a nice atmosphere and is very relaxing. You can enjoy the pool and is very quite. Near the beach you can walk and in 2 min you are in a great landscape. The sea is calm and warm water. The restaurant is very good and the waitress very kind.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Daniela E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this review, July 16, 2013
Dear Seaside Palm Beach Guest,

Thank you for sharing your good experience on Tripadvisor and for staying at the Seaside Palm Beach*****.

Our main goal is that our guests enjoy their holidays to the fullest and therefore we are glad to learn that you enjoyed the nice atmosphere, the quiet pool and the service.

We hope to have the honor of being your host again in the near future.

Kind regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

Just come back from a weeks holiday at Palm Beach, couldn't fault the hotel, very clean and the staff couldn't do enough for you.
We had a garden/pool view room which was lovely, always good to get a high floor, better views. The pool and beds were fab the pool staff were very good in getting your mattresses and 2 towels.
Food was really nice, especially the choice of deserts!!
There were mainly Germans at this hotel which wasn't a problem, just felt under dressed for breakfast lol!! what they would wear for breakfast i would wear in the evening!!
If i had to have one negative it would be the entertainment, it would of been nice to have more of it. Got a bit boring listening to the lady singer and the man on keyboard nearly every night. The 3 men singers were good, they did a bit of Motown, which was enjoyable.
Also the majority of the people were older (60+) but in one way it wasn't a bad thing as we wanted a nice chill out holiday with no screaming children!! and that is definately what we got.

Room Tip: High Floor, Garden/Pool View Room
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank reviews503869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this review, July 5, 2013
Dear Seaside Palm Beach Guest,

Thank you for taking the time to write a review about your stay in April 2013 at our Seaside Palm Beach *****.

We try to make our guests feel at home from the very first minute on and are glad to hear that you appreciated our efforts.

Furthermore we are delighted to read that you enjoyed every aspect of our hotel; i.e. the hotel room, the 70`s design, the facilities and the good food.

We indeed have two dining arrangements which include some nights a fixed menu with several options to choose from and on three nights a week our BBQ nights with a wide variety of dishes. With our menus we try to offer our guests a different dining experience with a more personalized service.

Furthermore we wish to thank you for your kind words about the friendly service. Please rest assured that we shared your praise with our team and that we also took good note of your remark concerning the Yoga Class.

It was a pleasure having you as our guests and we hope to have the opportunity to welcome you back in the near future.

Kind regards,

Rocío Cibrán

General Manager Seaside Palm Beach*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Palm Beach

Property: Seaside Palm Beach
Address: Avenida del Oasis s/n, 35100, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Maspalomas
#2 On the Beach Hotel in Maspalomas
#4 Luxury Hotel in Maspalomas
#4 Romantic Hotel in Maspalomas
#7 Green Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Seaside Palm Beach 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Seaside Palm Beach, the first and until now only member of “Design Hotels” on Gran Canaria, can be found alongside the nature reserve and sand-dunes of Maspalomas, set in an extensive palm grove, a unique and privileged location. For those in search of tranquility and the highest standard of cuisine, at just a few steps from the beach, this hotel is the perfect location for couples and families of all ages. ... more   less 
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Also Known As:
Seaside Palm Beach Hotel Maspalomas
Seaside Hotel Maspalomas
Palm Beach Gran Canaria
Seaside Palm Beach Maspalomas, Gran Canaria

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