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“A large efficiently run hotel”
Review of Seaside Palm Beach

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Seaside Palm Beach
Ranked #5 of 218 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Reviewed April 21, 2013

I had not been to Gran Canaria for 15 years and decided we needed a week in the sun in a good hotel.
We were not disappointed the weather was in the high 20s , the hotel was comfortable and the flight on time and car meeting us at the airport made the visit painless. The hotel caters for a large number of guests but to a high service standard. There were 3 barbecue evenings during the week. These provided a buffet with a wide variety of food ranging from lobster and fish cooked to order to steak,duck and chicken. Most guests ate outside but I went inside to the restaurant which was very comfortable and there were more tables available. There was no shortage of beds or umbrellas and the pool staff were particularly helpful. There are a number of pools heated,freshwater and seawater with plenty of space for everyone. The balcony view across to the sea was not a great advantage. A pool view would have been as good and with a better chance of getting the sun in the afternoon. I would have preferred less barbecue buffets or extra cooking stations to reduce the wait for cooked while you wait food. However this is a very minor comment. The main test is that we will return to this hotel.

  • Stayed: April 2013, traveled as a couple
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Thank arkay72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded July 17, 2013

Dear Seaside Palm Beach Guest,

Thank you very much for the comments published here on Tripadvisor.

We are truly pleased to hear that you enjoyed your stay with us and appreciated the high service standard and our helpful employees; especially our pool service. This shows us that we are on the right track.

Rest assured that we will take your remark about the barbecue buffets into consideration and will think about a solution, which allows us to keep our philosophy of offering an exquisite gastronomy cooked “à la minute”.

It would be a pleasure to welcome you again on a future occasion.

Kind regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 17, 2013

We were not that impressed by the photo's but our travel agent persuaded us to go, so we did and we were so glad that we took his advice. Good staff but fantastic food and good room. It was certainly better than the alternatives we looked at and pleased we chose Maspalomas it's a lovely area.

Stayed: April 2013, traveled as a couple
2  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded June 7, 2013

Dear Seaside Palm Beach guest,

Thank you very much for your review published on Tripadvisor.

We are very proud to learn that your travel agency recommended us and most certainly took on board your comment regarding the photos in the catalogue. Rest assured that we already checked this issue with our Marketing Department.

Thank you so much for your kind words about our team, the good food and the allocated room. We really appreciate your kind words.

It was a pleasure having you as our guests and we would be honoured to welcome you again in the future.

Kind regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

If you really want to go to a "Med" resort, this hotel is very nice. The rooms are as good as it gets. The staff are wonderful: helpful, pleasant, well-trained... The hotel is very quiet, despite the large size of the hotel and there is some entertainment in the bar in the evening. The breakfasts are absolutely wonderful - everything and more. The pools are lovely. This is a typical resort for people who want to indulge in the spa, nude or semi-nude sun-bathing, and luxury. The grounds are lovely and well-kept. It is a short walk to the sea, the dunes and other hotels and restaurants. The Wifi quality is excellent.

Room Tip: The third floor rooms have a much better view than the second floor. Choose the rooms closest to the...
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  • Stayed: April 2013, traveled as a couple
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Thank Frances4612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded June 7, 2013

Dear Seaside Palm Beach Guest,

Thank you very much for for sharing your holiday experience with us.

We are delighted to read that you had a pleasant and relaxing stay with us and enjoyed our wonderful breakfast and the pools.

Your kind words about our staff are truly a great motivation for us.

Once again we wish to thank you for your review and look forward to welcoming you back to our Seaside Palm Beach ***** in the near future.

With best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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Reviewed April 14, 2013

We went here just after Easter for a weeks worth of R and R and were not disappointed! The age group it attracts is mixed but we chose it as there are adult only areas and not a great take up of families. it was really peaceful but in easy access to bars and other restaurants if you wish. The food is really quite good but you have to be willing to try anything! The set menu is quite restrictive but buffet nights are fantastic. the staff are extremely helpful and polite. We stayed here about 5 years ago and it is much improved.
We went out for a walk most mornings and visited the local shops . The one right opposite the hotel is convenient but the girl continued to text and didn't acknowledged us so we tried the Oasis one just off the beach and he was even more rude! The shops at the back of the hotel - behind the spa - are really helpful and friendly and worthy of your custom!

All in all a place to return to - a week is just not enough!

Room Tip: We had a very quiet room overlooking the front of the hotel and you could see the beach
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  • Stayed: April 2013, traveled as a couple
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1  Thank Dinks47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded July 15, 2013

Dear Seaside Palm Beach Guest,

Thank you very much for your comments posted on Tripadvisor.

It is a pleasure to read that you had a nice stay with us and that everything lived up to your expectations.

Furthermore we are pleased that you enjoyed the food, especially our buffet nights, and that you found our staff to be very helpful and polite.

We are very much looking forward to welcoming you back and remain

with kind regards from Gran Canaria,

Rocio Cibran
General Manager Seaside Palm Beach *****

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Reviewed April 1, 2013

The hotel made us welcome from the start to the end of the holiday. My major holiday bug bears are children , getting up at silly o clock for a sun loungers and international buffets every night . These things were all met and much more. The reception and concierge were both friendly and efficient. The room and the comfortable bed were more than big enough though some may find the bed a little firm. The bathroom facilities were really good, excellant wet room type shower, a great maginfying mirror with light and ample supply of toileteries. A small but lovely suprise was finding our paper (which we had never asked for) was left outside the bathroom window every moring so we could start the day watching any of the many UK tv channels whilst we read the paper.

The pool service was very good, the pool always clean and on standing by the poolside most days a pool attendent would pop up from somewhere and carry over our lounger cushions, carefully tuck our towel around it, fold another towel and place for our heads and ask where we would like our umberella and if it should be up or down, this felt very pampering.

Food is really good and drinks too. The four nights of waiter service meals was a delight, we preferred to eat at 8.30 or after when the room was quieter, we were assured by the manager on our first night that we could order from the menu in any order we chose and if there was nothing we fancied we could ask for an alternative as everything was cooked to order, again this made us feel valued and pampered. The menu on these night although short was delicious and presented with flair. The bar b que nights i found a little stressful at times,trying to work out where everything was and if it was worth the queue, but by the third night i enjoyed this also, with steaks, lobster roast meats, fish cooked to order etc it was a treat.

Breakfasts were also really good, a cold porridge mixture of fruit was really good with a wide variety of smoothies and fruit jucies, fruits, cold meats and cheeses, waffles and pancakes,eggs and omlettes cooked to order and good quality bacon and sausage were all delicious.

The bar is very dark, so dark that one night i went to the lift space to read the drinks menu, every night there is a duo of some sort which provide good background music but i would have prefered somewhere lighter to sit at night and enjoy a drink and a game of cards.

We booked a category C room this provided us with a 6th floor pool facing room that we liked and had added luxuries, As rooms are from A to D this will dictacte what level of room you area allocated and therefore what view you get and if this is something you care about then you need to take it into account when booking, however we enjoyed the facilities of the hotel so much that we would be willing to forsake a good view for the opportunity to stay here. Many thanks to the staff for all their hard work and the card and champagne we received on arrival for our wedding anniversary.


T

Room Tip: Chosoe the highest category you can afford to ensure a higher room and the best views
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  • Stayed: March 2013, traveled as a couple
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2  Thank Diane2317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded July 1, 2013

Dear Seaside Palm Beach guest,

Thank you very much for your detailed and wonderful review on Tripadvisor. We are delighted to read that you had a pleasant stay and that we made you feel welcome from the start.

It was a pleasure to learn that our pool service was to your liking and that our pool attendants pampered you. Furthermore your kind words about the variety and service of our breakfast and dinner are highly appreciated.

We offer the possibility to have a nice drink and a game of cards, in our TV/internet/bridge room just behind the front desk – a place we will be delighted to show when you return.

It was a pleasure having you at the Seaside Palm Beach***** for this special wedding anniversary. We look forward to welcoming you back and pamper you once more with our service.

Kind regards,

Rocío Cibrán
General Manager Seaside Palm Beach *****

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Reviewed March 23, 2013

we have just booked our annual week at the Seaside Palm Beach.business commitments prevent me from staying longer but our ideal stay would be 3 weeks. Perhaps when i retire i will be able to spend more time there however this is our tenth visit in as many years and i can assure you if we we had a bad experience we wold not have returned. Two years ago we had the pleasure of having four generations there my mother our daughter her son and my wife and i.likes Your staff have changed very little over the years same friendly faces they are your strength Breakfast and BBQ fantastic dinner in the dining could better and the dining room needs a face lift it looks shabby shic over the years i have noticed the dress standard dropping the older residents make a greater effort i am not quite sure how you are going to deal with this but jeans in the dining room are not acceptable in any five star hotel. We are looking forward to our forth coming stay and hope our experience will be just as enjoyable.

  • Stayed: April 2012, traveled with family
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5  Thank jack c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded July 22, 2013

Dear Seaside Palm Beach Guests,

Thank you very much for your comments published on Tripadvisor referring your stay with us.

We very much appreciate your kind words regarding our friendly employees which we have shared with our team as they motivate all of us to keep up the good work.

Furthermore, we are pleased to hear that you especially enjoyed the holidays two years ago, which you spend together with your family. It is always an honour to know that we are the right place to bring young and old generations together.

Since we are eager to maintain our high quality standards we appreciate your comments about our restaurant design and dress standards which will help us to meet our clients expectations.

We look forward to welcome you again soon and who knows... maybe next time you will be able to stay the 3 weeks you would like to.

Kind regards,

Rocio Cibran
General Manager Seaside Palm Beach *****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

We have just returned from relaxing 2 weeks half board. We were delighted with the comfortable beds, great food & facilities. I was rather anxious about quality of catering in such a (to me) large establishment but service & quality & choice especially in dinning room could not have been better. I enjoyed the Aqua gym (daily) and yoga (M-F). There were lots of safe options for walking & beach - though a bit busy was great place to walk with long promenade in other direction if one needed a firmer surface to walk on.
The one thing that marred our enjoyment was the smoke. It was difficult to find anywhere outside to eat that did not have large numbers of people smoking heavily. It would be a great improvement if an area of sun beds perhaps near to the children's pool could be designated as non smoking. I am told Spanish law does no permit this which I find very sad. In all other aspects hotel is 10/10

  • Stayed: March 2013, traveled as a couple
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5  Thank drsandraBognor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded April 19, 2013

Dear Seaside Palm Beach Guest,

We wish to thank you for your comments on Tripadvisor and are happy to learn that you had a relaxing stay here in our Seaside Palm Beach *****.

Our aim is to provide perfect holidays for our guests and therefore we really appreciate your praise concerning the good food, the comfortable beds and the facilities.

Since the feedback of our guests is of paramount importance for us, please rest assured that your comments have been addressed. It is true that smoking is allowed outside according to the law. However we will discuss in our next meeting whether there would be a possibility to separate certain areas for non-smokers.

We wish you all the best and hope to have the opportunity to welcome you back soon.

Warmest regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Palm Beach

Address: Avenida del Oasis s/n, 35100, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Maspalomas
#3 On the Beach Hotel in Maspalomas
#4 Romantic Hotel in Maspalomas
#5 Luxury Hotel in Maspalomas
#14 Green Hotel in Maspalomas
Price Range: $234 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seaside Palm Beach 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Seaside Palm Beach, the first and until now only member of “Design Hotels” on Gran Canaria, can be found alongside the nature reserve and sand-dunes of Maspalomas, set in an extensive palm grove, a unique and privileged location. For those in search of tranquility and the highest standard of cuisine, at just a few steps from the beach, this hotel is the perfect location for couples and families of all ages. ... more   less 
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Also Known As:
Seaside Palm Beach Hotel Maspalomas
Seaside Hotel Maspalomas
Palm Beach Gran Canaria
Seaside Palm Beach Maspalomas, Gran Canaria

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