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Traveler rating
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16
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All reviews animation team called bar great family resort quality drinks lots of fresh fruit nice resort half board bit boring short walk to the beach chocolate fountain family holiday kids disco pool bar nice holiday reception staff winter break late check
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Reviewed 3 weeks ago

We enjoyed our stay after the problem with the dim lighting in the livingroom was solved. The clenliness of the resort was good and we were impressed by the constant improvement of the facilities. Also the staff was friendly and the weather was magnificent during our whole stay.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LarsG1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Experience at Suites & Villas By Dunas, responded to this reviewResponded 3 weeks ago

Dear LarsG1117,

thousands of travelers stay with us every year, but we are delighted when customers like you let us know that their stay at Suites & Villas by Dunas met their expectations.

We hope you can enjoy another stay with us in the future.

Kind regards,
Mark
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Overall, very positive. Few remarks; the shower takes a long time to get warm and can turn hot/cold at anytime. The safe is in the room but you need to pay a small fee to use it, feels a bit awkward and unsafe, maybe better to include in the overall price. Towels get changed daily, not environmentally friendly, no way to reuse the towel twice. Coffee at breakfast is not coffee but some warm brown soup for which you have to stand in queue. Staff is very friendly and thoughtful. Pool is nice and rooms are fine, good price for quality stay. The walk to the beach is great, no cars and fun to walk. Shuttle is offered for free if preferred. At the last day we went to the beach, we could drop our bags and were allowed to use the shower upon return. Great service! Would recommend.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 917koenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Suites & Villas By Dunas, responded to this reviewResponded 3 weeks ago

Dear 917koenm,

thank you for choosing our Suite & Villas by Dunas for your last visit. We also want to thank you for taking the time to write a review and send us your valuable opinion, which motivates us to improve our services day by day.

We hope you had a nice trip back home and that we see you soon in Suites & Villas by Dunas.

Kind regards,
Claudio
Guest Experience

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Reviewed 4 weeks ago

Totally relax and very enjoyable! Thanks for all in specially Cose and Julian of the restaurant, the reception: we spent a very good time in the resort, swimming pool, stay in villa drinking and eating...

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Viaggiatore77890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Suites & Villas By Dunas, responded to this reviewResponded 4 weeks ago

Dear iaggiatore77890,

our main objective is to offer an excellent service to our customers. We work hard every day to reach this and there is no better reward than reading a positive opinion like yours, thank you.

We are looking forward to welcoming you back soon.

Kind regards,
Claudio
Guest Experience

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Reviewed January 12, 2020

One lady of the reception was unpolite and didn't understand english. There were no room service snd not any cups and coffee maker etc. in the apartment. Why then sell other than all inclusive? Cleaning of the room was very quick and not so good as you suppose in the 4 stars hotel. Swimming pools were nice and warm.

Date of stay: January 2020
Thank Reissut19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Suites & Villas By Dunas, responded to this reviewResponded January 12, 2020

Dear Reissut19,

thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments.

We hope you had a nice trip back home.

Yours faithfully,
Claudio
Guest Experience

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Reviewed January 12, 2020 via mobile

Overall I have to say that the hotel was what we were expecting. We wanted sun, warmth and easy life as a family. I’m not really a resort type of a traveller but now with a ten month old baby this was just what we needed. Area itself is nice, our room was in the very end of the area so it was nice and quiet over there. Terrace was sunny and no windy. Long walk to the restaurant but it didn’t matter. Nice playground in the sister hotel. Pools were not too warm but it was possible to dip in even with the baby. Food is ok, had breakfast & dinner. Restaurant is very noisy inside but if you sit outside it’s nice. Service was all the time good everywhere in the hotel. Lighthouse, beach and meloneras is 20min walk away.

But there is one thing i want to warn. Somehow it is possible to get in the middle of the shower so hot water (from normal to boiling hot in one second) that causes 2nd degrees burning. Our babys skin burned really bad while washing and needed to go to the emergency and 3 times to hospital/doctor after that. Of course we told this to the hotel staff and they checked everything and seemed to work normally. We did get some small compensation but this still ruined half of the holiday. Also, one tile started to fall down from the bathroom wall and the next day constructing guys spent 4-5hrs in our bathroom to fix that. I’m not sure if the hotel staff actually understood how dangerous this hot water issue is but hopefully we are the only ones to excperience that! I’m usually quite relaxed about small issues with hotels (usually travelling 2-3 stars) but this really scared me (and my whole family) out. Please fix this.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank LauraR9008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Suites & Villas By Dunas, responded to this reviewResponded January 12, 2020

Dear LauraR9008,

Thank you very much for visiting us recently at Suites & Villas by Dunas marking us the way to follow with your comments.

As we talked in the hotel, our shower system works perfectly and we have never had an incident like the one that happened to you. We checked the shower system with the technical service and everything was fine. We are very sorry for the incident you mention and we hope that the baby is perfectly well, but we have to say that it is not the fault of the hotel.

We hope you all had a nice trip back home.

Yours faithfully,
Claudio
Guest Experience

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