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“My new Number One property in Maspalomas - Well done!”

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Hotel Dunas Suites and Villas Resort
Ranked #38 of 218 Hotels in Maspalomas
Certificate of Excellence
Reviewed February 19, 2013

We spent one week here early February and had a fantastic time from the moment we arrived until the moment we left. This hotel really deserves the 4 * rating.

From the moment we arrived, the reception staff were really friendly and accommodating; something we were not used in Gran Canaria asfter 10 years! Fantastic Reception service.

The room blew us away as it was not what we were expecting. Very big, really comfortable beds, nice bathroom and nice decor. We even had a great WIFI service; YES in the room! Novelty.

The hotel grounds are really well kept; that of a 5 star property!

We did not use the pools much as the heated ones were busy with children playing. I would have loved to use the big pool, but that was too cold for me!

The Animation team worked really hard and did a great job in entertaining everyone.

The food was of excellent quality and variety, but no frills in terms of service. This is a typical buffet All Inclusive experience, but still really good and recommended.

What I thought was a great idea was you could get 1/2 price "Top Shelf" drinks as part of your all inclusive deal. Not something I have seen in Gran Canaria before. 2-3 euros for a nice brandy or Jack Daniels was well worth it! They even serve good local sprits as well which is included in your AI deal. Excellent all round.

So.....are there any not so good bits?

The only thing I could critise (which never spoilt our holiday by the way!) was the service staff in the Restaurant. If everyone was like Rosa, this hotel would be 10/10. The service staff are young and inexperienced and missing customer service skills. I never knew whether I had to get a glass of wine or ask for it at dinner or ask for coffee at breakfast or wait to be served.

This hotel deserves all the stars it has. Well done and thank you.

The only question I have is, what is the difference between a Suite and a Villa? We ordered a Villa but my conscience told me I was in a suite.

Room Tip: We stayed in Room 803. Great WIFI reception and close to the pool. I would stay here again.
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  • Stayed: February 2013, traveled as a couple
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3  Thank MiDziE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded February 24, 2013

Dear guest,

thank you for your positive feedback about your stay in our hotel.
We are deligthed and happy to hear that you spent wonderful sunny days here in Gran Canaria and that you enjoyed the hospitality, facilities and services provided by the hotel team.
Thank you very much for mentioning espacialy the friendliness and service mind driven team, this is much appreciated by all of us.

We are looking forward to welcoming you in Dunas Suites & Villas again.

The guest relations team,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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633 - 639 of 2,546 reviews

Reviewed February 14, 2013

I went with my husband to get away from cold snowy UK. We had a wonderful holiday in the sun. Accomodation was superb. Staff friendly and efficent. Food was excellent. We are going again next year and wil stay 2 weeks this time.

  • Stayed: February 2013, traveled as a couple
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1  Thank wellsugared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded February 15, 2013

Dear guest,

Thank you very much for your positive feedback about your stay in our hotel.
We are looking forward to welcoming you again.

Best regards,
The Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

Despite the hotel we had booked being "Full". we were forced to this hotel.
The staff were friendly and attentive. Food and the selection was very good for all meals.The site was nicely laid out with 5 pools to choose from. Kids seem to be well catered for. The room was good and clean. My wife & I would consider goingthere again

  • Stayed: February 2013, traveled as a couple
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2  Thank 23Stuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Leiter Gästebetreuung at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded February 14, 2013

Dear guest,

We thank you very much for taking your time to give us your feedback about your stay in our resort and that you were satisfied although you had a booking for another hotel.

It is nice to read that you enjoyed the surroundings, the cleanliness of the rooms, the food and the friendliness of our staff.

We hope to welcome you soon again and for any questions or information please do not hesitate to contact our guest relations department.

Best regards

Marion Cohrs
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

We had been nervously expecting a "kiss me quick" experience with cramped accommodation. What we experienced was a full 4 star experience. A whole week of great relationships with staff; at reception, in the restaurant and room help. Amazing response one night with a safe lock problem Great location alongside a dried up creek about half a mile walk to the centre of Maspalomas/Meloneras. Good location for us with a hire car to dive off each day to explore the island. Mostly middle-aged like ourselves, but reasonably balanced. We have to mention and praise Mounir who cam to our help in the restaurant on the first night to guide us through what to do, and was our friend throughout! Highly recommend this hotel as 4 star. However, friends were staying/had stayed in the Princess and Baobab close by, and they were definitely 5 star at very little extra cost. It made our Dunas small and quaint - we enjoyed our stay very much, but ?

Room Tip: All rooms are bungalows so all on ground floor level. Our room 151 had the sun late afternoon, other...
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  • Stayed: February 2013, traveled as a couple
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2  Thank david a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Leiter Gästebetreuung at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded February 12, 2013

Dear David,

Thank you for your feedback published on Tripadvisor.

We are glad to hear that you enjoyed your stay with us and appreciated the location and the helpfulness of our staff. Please be assured that we passed your kind words to all of them, since your compliments motivate all of us to continue working the way we do.

Once more, we thank you for sharing your experiences with us. We would be more than happy to welcome you back on future vacations.

Kind regards

Marion Cohrs
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013 via mobile

Truly amazing staff ! Great accommodation ! Fabulous food ! A holiday to remember ! Great location ! Close
To all major attractions of. Melonares and playa ! Bar staff most attentive ! Three heated pools and a bonus we had great weather for January ! We had to call reception on a couple of occasions, we accidentally broke our shower track ! It was replaced with a brand new one within in the hour and a light out within in 20 minutes ! Excellent all round !

  • Stayed: January 2013
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1  Thank rookeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Leiter Gästebetreuung at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded February 14, 2013

Dear Guest,

We wish to thank you very much for your comments published on Tripadvisor.

It’s a delight to read that you enjoyed your stay with us and that especially the location, the food and the accommodation were to your satisfaction.

Regarding the kind words about or staff, please be assured that we passed them on to all of them. Compliments like this motivate us to continue working the way we do.

Once again, we want to take the opportunity to thank you very much for your comments and do hope that we will have the pleasure of welcoming you back soon.

Best regards

Marion Cohrs
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

We spent 9 days at this hotel with our 2-year old son, and enjoyed the stay. The place is well kept, with beautiful gardens, three pool areas with heated pools and many sunbeds. The water in the pools was warm enough for out son to enjoy long swimming sessions. The staff is friendly and helpful, the place is clean and the food at the buffet is varied and of good quality. They serve more expensive meat and fish, like rabbit, entrecote and duck, and there are excellent choices for fish. There were not too many children at the hotel at the end of January, which is made it a relaxed place to be. The area is quiet, made for a relaxing holiday, but if you are not having AI or half-board, there are only 3-4 restaurants in the area (two are at the hotel, not counting the buffet restaurant). However, the restarurants at the beach and in Meloneras are just a 15-20 minute walk or a 3-4 euro taxi ride away. If you rent a car, there is plenty of free parking outside the hotel.

The area is large, and if you are staying at the villas, as we did, you will have to walk 200 meters to the serving areas for all meals and drinks, unless you buy your own in the supermarket (actually a well-stocked minimarket). There are many stray cats on the premises, and some guests feed them. It seems like there is organized feeding. The result is stray cats all over the place, one entered through the window in the night, and enjoyed sleeping in our room. We had to tie the window to outside bars to prevent cats from coming in. The Wifi is expensive and does not work very well. It should be good, and in my opinion free, at a hotel like this.

All in all, I can recommend this hotel to anyone looking for a quiet and relaxed holiday, in a well-kept facility. This place is excellent for families with small children and it is stroller (and wheel-chair etc.) friendly.

Room Tip: Practically all rooms are shady part of the day. About half of the rooms face either north-east or n...
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  • Stayed: January 2013, traveled with family
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1  Thank lile_my
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Leiter Gästebetreuung at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded February 8, 2013

Dear Guest,

It is wonderful to read your personal review on Tripadvisor regarding your recent holidays at our hotel.

We are truly pleased to hear that you felt comfortable from the very beginning and that you fully enjoyed the gardens, the pools and the friendliness of our staff.

It’s also nice to read that you enjoyed the variety and quality of the food offered at the restaurant.

Regarding the WFI connection we like to point out, that we are already working to improve this service.

The cats in our resort are fed at a central place by us, just to avoid that they are begging for food to our guests. We also like to accentuate, that they are cared for by animal rescue.

Once again, we want to take the opportunity to thank you very much for your comments and do hope that we will have the pleasure of welcoming you back soon.

Kind regards

Marion Cohrs
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

Our holiday in Hotel Dunas Suites is now in the past... Looking back I remember good food, very nice stay in large rooms
Our son- Mylan - is only 14 months old, but he liked the Tchitchiua show a lot! he found it very interesting and he liked to participate...

In the morning, tchitchiua came to see him on a regular base and he was very happy to see tchitchiua...

We have seen the other animation possibilities as well (with focus on the kids)... and it looks promising when he will be getting a bit less young...


stayed between 19/1-26/1/2013

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Stefan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Guest Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded February 1, 2013

Dear guest,

Thank you for feedback published on Tripadvisor.

We are glad to hear that you enjoyed your stay with us and appreciated the quality of our food and the large rooms.

Furthermore, it’s nice to read that you and especially your little son took pleasure in our animation programme.

Once again, we want to take the opportunity to thank you very much for your comments and do hope that we will have the pleasure of welcoming you back soon.

Kind regards

Marion Cohrs
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Dunas Suites and Villas Resort

Address: Avda. Sunnair s/n, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Maspalomas
#27 Luxury Hotel in Maspalomas
Price Range: $149 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Dunas Suites and Villas Resort 4*
Number of rooms: 302
Official Description (provided by the hotel):
Its architecture and the horizontal layout of its Villas, Suites and Senior Suites, located amidst a subtropical garden of over 75,000 m2, make this a unique resort within the Canary Islands. It is located next to the Maspalomas golf course and the Dunas de Maspalomas nature reserve, whose beach is just 800 metres (approx.) from the resort. This hotel is ideal for families, couples and golfers, who want to enjoy a holiday in a haven of peace and open spaces, giving freedom of movement to our customers. ... more   less 
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Also Known As:
Hotel Dunas Suites And Villas Maspalomas
Dunas Suite Hotel Maspalomas
Dunas Hotel
Hotel Dunas Suites And Villas Resort Maspalomas, Gran Canaria

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