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“Exceptional value”
Review of GHT Hotel Neptuno

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GHT Hotel Neptuno
Ranked #5 of 43 Hotels in Tossa de Mar
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Exceptional value”
Reviewed June 5, 2013

Our first stay in Tossa de Mar, but not our last. We stayed in Hotel Neptuno as a family of 8 and thoroughly enjoyed our visit. The staff, food and facilities made this exceptional value for money. We were made very welcome by Reception staff, who could not be more helpful. This level of service continued from the dining room and bar staff. We look forward to returning.

  • Stayed June 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank Woody631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, June 20, 2013
Dear client,
Thank you very much for sending your comments to Trip Advisor. Your comfortability is our commitment. Thanks and do not hesitate to contact us in the future if you visit again Tossa de Mar.I would like to inform you that GHT Hotels has 9 more hotels, all of them perfects for families. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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417 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
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English first
worcester
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 1, 2013 via mobile

Firstly a little on the resort of Tossa de Mar. Very clean well cared for town , fantastic if you want to regularly eat out as choices of many restaurants but not a lot more to keep you entertained for a full week, however bus links are good to Loret de Mar and Barcelona for days out.
Hotel Neptuno was a very pleasant find and we are really pleased to have chosen it for our break. Traditionally Spanish style and we could find no fault whatsoever. Rooms spacious and kept clean, gardens and poolside very good, food excellent in general with enough choice. Biggest plus is that the hotel drinks prices are very reasonable indeed. Staff are fantastic, always smiling and helpful. Entertainment on some nights - Marcello was fun! Hotel location could not be much better for shops and beach.
One small piece of advice for travellers is that the transfer coach drops you at the bus station which is about 150 metres from the hotel and there is quite a steep walk up a hill at the end. You will have to pull you luggage up that ( although I think the hotel can collect you on request if its a problem).

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shiraz100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, June 20, 2013
Dear guest,
Thank you so much for your comments. We are so glad to know that you had a good experience in our hotel and enjoyed our facilities and services. Hope to see you soon. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 31, 2013

On the plus side:
Staff were very friendly and efficient, particularly the dining room/bar staff.
Rooms were clean and recently decorated... at least the one we stayed in.
We were able to pick up the free WiFi in our room, which was very handy.
Hotel was right on the edge of the old town, 5/10 min walk to beach.
No rowdy stag/hen parties. Mostly middle aged & older guests but also some younger couples and a few families.
Food was decent if not offering a wide variety in the hot food selection, lots of fish! Good salad bar & plenty of fruit. Hot & cold breakfasts available. In May the dining room wasn't too busy except on weekends. During busy periods dine late to avoid queues.
Hotel is not too big, has nice garden and some rooms have lovely view over town.
Old part of Tossa is beautiful. as is the landscape.

On the negative side:
Only one power point in room, which the tv was plugged into. If you wanted to charge phone, batteries or use electrical equipment then you had to do one thing at a time.
It got just a little bit chilly during the night (in May) and heater didn't work.
A bit of a queue at the coffee machine in the mornings. An additional machine would sort this problem out.
The town of Tossa De Mar was pretty quiet in the evenings during May, a little too quiet. Even at the weekends most bars were empty.

Overall, this hotel was pretty good value. Clean, great location and friendly staff.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Norm B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, June 20, 2013
Dear guest,
Thank you for taking the time to write a review about your stay with us.
We hear all your comments and see possibilities to improve and make sure your next visit will exceed your expectations.
Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 23, 2013 via mobile

We have been coming to Tossa de Mar for almost 15 years and have stayed at several hotels but the Neptuno is the one we keep coming back to.
This was our 5th stay here and again we were not disappointed. The hotel and grounds are spotless and the maids that look after the place are both efficient and very friendly.
I would like to say a special thank you to Isabel on reception, we arrived late and tired after a long journey and she dealt with us quickly and efficiently. From then on whenever we saw her there was a smile and a genuine interest in how our holiday was going.
Thank you for another great holiday!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bonesfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, June 20, 2013
Dear valued guest,
We would like to thank you for your feedback about your recent stay with us. We really appreciate all your kind words about our hotel and the our staff. We hope you will visit us year after year because we are waiting for you! Best regards,
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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2013

great hotel , this is our second stay here
we stayed for 1 week in may and all was great till the hotel become very busy with french, rude ,no consideration and we went down for breakfast and no tables available.
large hotel but when busy i would think you will need to wait to be seated for breakfast or dinner
staff are great , good fun and friendly would definatly return but in the quiet times, food is good can get bored with the same type of food but will find something for everyone

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kerryzzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director Comercial at GHT Hotel Neptuno, responded to this review, May 24, 2013
Dear guest,
It's a pleasure to know that overall you had a good time with us. Thank you very much for your feedback. We apologize if your stay with us was not a perfect experience. We will take into consideration all your comments in order to improve and make sure your next visit will exceed your expectations.
Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wales
Level Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 20, 2013

This was our first stay at the Neptuno but it definitely will not be our last. We stayed on a bed & breakfast status which we found ideal with such a good choice of restaurants nearby. The staff are friendly and helpful with the rooms and grounds kept clean and well maintained.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank lloydy46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director Comercial at GHT Hotel Neptuno, responded to this review, May 24, 2013
Dear guest,
Thank you for your comment. As you said the Neptuno has an excellent location, perfect to let you enjoy your vacations. We hope to see you soon in our hotels GHT. Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 18, 2013

We planned to visit Tossa for one night after 10 nights in Barcelona, but we loved it so much we cancelled our other accomodation and stayed for 3 nights and wish we could have stayed longer. The town, and this hotel was fabulous, just what we needed after a hectic stay in Barcelona. The town itself is absolutely ideal for a beachside break, my family of my husband and teenage daughter, and my retired father rated this our favourite place in Europe - we want to retire here now - plus it is an easy 1 hour 20 min direct bus ride from Barcelona. The hotel is a lovely traditional European hotel, with gorgeous views from the rooms of the mountains and the pool, or the beach. The pool area and gardens were very special, and we enjoyed playing table tennis as a family in the afternoons after visiting the medieval town and beach. I did not expect the location to be so gorgeous, it is even more beautiful then the photos on Tripadvisor, I could have stayed here for much, much longer. The hotel price was very inexpensive ($$48 AUD for a triple room per night with a lovely buffet breakfast for 3 - what a bargain), particularly if booked in advance, so I was very surprised that it was such a nice hotel, just a 2 min walk from the town centre and the beaches, a perfect spot. We ate great food, enjoyed hiking with amazing views from the cliffs and renting loungers on the beach, plus taking many, many photos of the medieval town centre. We will definitely return someday, hopefully soon

Room Tip: Our family room had a beautiful mountain and pool vies
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JCol75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director Comercial at GHT Hotel Neptuno, responded to this review, May 24, 2013
Dear guest,
Thanks for your comments in TripAdvisor. We are so pleased with. Do not hesitate to contact us for your following reservations. Hope to see you soon. Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GHT Hotel Neptuno

Property: GHT Hotel Neptuno
Address: C/ La Guardia, 52, 17320 Tossa de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Tossa de Mar
#8 Romantic Hotel in Tossa de Mar
Price Range (Based on Average Rates): $
Hotel Class:3 star — GHT Hotel Neptuno 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hotel Neptuno Tossa De Mar
GHT Hotel Neptuno Tossa De Mar, Costa Brava, Spain

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