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“Wonderful” 4 of 5 stars
Review of Premier Gran Hotel Reymar & Spa

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Premier Gran Hotel Reymar & Spa
Ranked #7 of 43 Hotels in Tossa de Mar
Certificate of Excellence
Lagarde, France
Level Contributor
109 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Wonderful”
4 of 5 stars Reviewed July 18, 2014 via mobile

Lovely hotel. Beautiful views. Wonderful service. We spent 3 nights here with a big family group. Lovely, clean, friendly Had a sun rise view. Which meant room was in sun a good part of the day. The air conditioning could have been better...therefore no 5 stars. Breakfast and lunch service were great, but evening meal did not start till 8 pm and dragged on till 10 pm...a bit late for us with small children. Some courses were uninteresting or downright nasty... Over cooked fish and veal knuckles. I would actually go there again but not full meal service. By the way, the waiters and waitresses were excellent!

Stayed July 2014, traveled with family
Helpful?
2 Thank Sukey51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran Hotel Reym... S, Director Comercial at Premier Gran Hotel Reymar & Spa, responded to this review, July 19, 2014
Dear Guests,

I thank you for your feedback. I am truly pleased to hear that you & your big family group have had a very enjoyable experience at Premier Gran Hotel Reymar & Spa. I am also glad to hear that you have very much liked our breakfasts and lunchs and we are sorry that you haven't found the timetable for diner of your convenience.
Furthermore, we love to pamper and look after our guests and I am happy to hear that you have loved the way we have interacted with you and your family. i passed on your word to our team.

Looking forward to welcome you back.

Best wishes,

Sales manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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467 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Redondo Beach, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

I spent 5 wonderful nights in this hotel. The staff was always very cheerful and ready to go beyond the mile. José always greeted me in the morning ready to provide suggestions regarding excursions, beach accommodations, even the most minimal details like warm towels.
The breakfast buffet has been the best I have ever seen in Europe. The restaurant staff was very friendly and reminded me of my Disney Cruise, it seems like all were trained by Disney. I was very impressed!
The bar staff Angel and Jesus, their names say it all! They were personable, caring, and friendly. I spent the best world cup games with these guys cheering for our favorite teams.
The hotel's location was the icing on the cake, right in front of the sea. The rooms were spotless and comfortable.
I was sad to check out but I won't hesitate to return to this hotel again.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank lizsama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran Hotel Reym... S, Director Comercial at Premier Gran Hotel Reymar & Spa, responded to this review, July 19, 2014
Dear Guest,

Thank you for taking the time to give us your feedback following your visit with us some days ago and I am pleased you had an enjoyable stay with us and it was a great experience.

I am also delighted to hear that you found the staff extremely friendly and helpful, a perfect hotel for spends some nights to relax and enjoy the location of itself.

I have passed on your cheerful words to Reymar's team.

We do hope that we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us directly if you need some assistance.

Warm regards,

Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modiin, Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 4, 2014

The hotel is very clean and quite. My room was pretty big with a nice balcony. The breakfast was good enough for me: plenty and with a lot of fruits. The hotel is close to a beach. Staff was very friendly and helpful. I enjoyed my stay both in Tossa and in the hotel.

The things which are subject for improvement. I lacked vegetables in breakfast.
Another thing is NOT directly related to the hotel, but I think that reputation of any business is influenced to some extent by the reputation of its service providers. The hotel works with Olimpia car rental office. I had an unpleasant issue with this company when I ordered a car by a hotel's reception. I'd suggest to give an access to different car rental companies working in the Tossa's area as well.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gennady K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran Hotel Reym... S, Director Comercial at Premier Gran Hotel Reymar & Spa, responded to this review, July 19, 2014
Dear Guest,

I was absolutelly delighted to read your review following your recent stay at Premier Gran Hotel Reymar & Spa. We are happy you have passed a great stay between us.

Thank you for taking the time to do it and we are sorry about what happened with the rental car company. We give the opportunity to contact with several companies but is not our businnes. We will consider it for next time.

We are looking forward to welcoming you back again soon.

Best wishes,

Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 1, 2014

Firstly, Tossa De Mar is a fantastic, beautiful place that I would highly recommend for people looking for a quieter, relaxing holiday.
The Gran Hotel Reymar was an enjoyable base for the holiday with a nice bar and view of it's gorgeous surroundings. The room itself was fine, no complaints whatsoever, the staff friendly enough, although it was not really geared for English visitors. Many German and French visitors who could communicate with the staff fine, but to be fair we struggled a little with only speaking English than other places we have visited. Not a biggie, but only a couple of English TV stations - both News channels so don't go there expecting to keep up to date with Eastenders of Corrie!!!
We were half board, choosing Breakfast - which has a fair choice and was tasty enough, and Dinner. The first night the food was good but went slightly downhill from there until the last day we decided to go out elsewhere. The food doesn't match the overall excellent standards of the hotel.
Would I go back? Definitely to Tossa, but would perhaps try another hotel. Quick tip also don't go on the landtrain if you don't want a bad back afterwards!!!! :)

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Julian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran Hotel Reym... S, Director Comercial at Premier Gran Hotel Reymar & Spa, responded to this review, July 19, 2014
Dear Guest,
We are delighted for the time you have spent to write this review and I want to thank you. In Premier Gran Hotel Reymar & Spa always willing to improve and we take as benchmarks of review of our customers, since they help us to provide a better quality of our services.

But our challenge is to improve and strive every day more and better so that our customers can enjoy unforgettable holiday. I have passed on your words to our Staff.

On the other hand we keep your review about the meal and about the TV channels and I want to apoligize on behalf the manager for the things you don't like.

We like you will consider to lodge on Premier Gran Hotel Reymar next time you will visit Tossa de Mar.

Thanks a lot & best regards,

Commercial Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hockley, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 25, 2014

This hotel has the best position in tossa de mar. One downside is the cost of parking at the hotel. many thanks to manuel who told us where to park our hire car for free. the sea views from the dining room are wonderful. We booked a sea view room and were put on the top floor which was great. The room could do with a refurb but adequate for our 6 day stay. The best thing about this hotel is the waiter service at dinner. We booked half board and were very pleased with the food and service. The pool area is very nice with plenty of sun beds. Tossa de mar is a nice small place with lots of character and little back streets with lots of shops. As this hotel is not part of a package there are very few English people staying. However a good mix of French, Dutch, Spanish and German people made for a very pleasant stay.

Room Tip: Worth the extra for a sea view room.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Frances M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran Hotel Reym... S, Director Comercial at Premier Gran Hotel Reymar & Spa, responded to this review, June 29, 2014
Dear Guest,

Thank you for posting a charming review of your stay at Premier Gran Hotel Reymar & Spa. We enjoyed reading your review, especially as you have summed up so succinctly all that makes the hotel so very special.

We are really pleased that you had the opportunity to enjoy many of the excellent facilities the hotel has to offer to you as the extensive breakfast buffet, the warmest of our staff, etc.
We have passed on your words to all the staff.

We will be delighted to welcome you back again to experience all the amenities the hotel and Tossa de Mar has to offer to you.

Kind Regards,

Commercial Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 23, 2014 via mobile

I have never written a review before, but feel like I should in this case as it was because of the reviews on Trip Advisor that I chose this hotel. We have just returned home from a 4 night stay here and although Tossa de Mar was lovely, the hotel left something to be desired.

The room was VERY basic, I mean more basic than a budget hotel. The room cost just shy of £140 a night and as this was the cheapest tariff, I wasn't expecting a beautiful view or even a bath robe. But at that price there were a few things I was expecting:
• to be able to make tea and coffee in my room
• to be able to charge my phone without a) having to charge it in the damp bathroom or b) having to hunt for a plug socket behind the mini bar fridge.
• to be able to use the indoor pool and spa area without having to pay 22€ for a treatment for its use for an hour.

The room was small, the decor was old and tired and looked like something out of the early 90's and the bed was small and hard. We had two singles pushed together to make a double.

Having said that, the room was clean and tidy, the pool area was nice and peaceful with plenty of sun beds and the breakfast was good.

We did have a great time in Tossa de Mar and I would recommend this little town to anyone - just not this hotel.

Either charge a bit less for the room (I don't mind a budget hotel standard for a budget hotel price) or if you insist on to charging more, make the rooms a bit nicer and all the facilities freely available.

Stayed June 2014, traveled as a couple
Helpful?
4 Thank Sally_Twinkle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran Hotel Reym... S, Director Comercial at Premier Gran Hotel Reymar & Spa, responded to this review, June 29, 2014
Dear customer,

We are delighted for the time you have spent to write this review and I like to thank you.

Premier Gran Hotel Reymar & Spa is a much appreciated hotel in Tossa appreciated by our regular customers who repeat consecutive years their stay, which we are proud of it. But our challenge is to improve and strive every day more and better so that our customers can enjoy unforgettable holiday. Our level of satisfaction of our customers guarantees (through imperative track customer surveys). Our meals are appreciated by all clients for its quality, variety and personal service at the table like a luxury hotel.

I like to expline you that from last year we started to renovate the hotel, we start to renovate 2 floors of Sea view rooms, reception areas, on extra lift, an adaptation for handicapped person etc, ..and we will procede with the renovation the following year. I would like to apologize if you didn't find all you have expected.

Reymar Premier Gran Hotel has a privileged location in Tossa, opposite the beach and fence Platja de la Mar Menuda and near the commercial and service area of Tossa de Mar. We are a traditional hotel and year after year we continuously carried out extensive maintenance in order to please our customers.

On the other hand I like to invite you to contact with us directly next time you will like to visit Tossa the mar and we will do the best to give you one of our best rooms.

Faithfully, best regards,

Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork Ireland
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed June 23, 2014

We stayed here last week and were very happy with our choice. Upon arrival we were upgraded to one of the garden suites, with a beautiful sea view. Hotel was in ideal location in Tossa, not in the centre but only a 2 minute walk to get to the centre. We only had breakfast which was OK. Typical hotel breakfast, the only issue I would have with the breakfast was, the hot food were not on hot plates. Also the pool side menu was a bit limited. Pool and surrounding area was excellent also. Staff were extremely friendly and helpful, Would stay here again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Radi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran Hotel Reym... S, Director Comercial at Premier Gran Hotel Reymar & Spa, responded to this review, June 29, 2014
Dear Guest,

We are delighted for the time you have spent to write this kind review and I want to thank you.
We are very happy you have spent a nice stay between us.

In Premier Gran Hotel Reymar & Spa always willing to improve and we take as benchmarks of review of our customers, and after these reviews we do the best to offer better quality of our services. On the other hand I like to apologize for the services which they haven't been as you expected. We will supervise it with the department.

Premier Gran Hotel Reymar & Spa is a much appreciated hotel in Tossa by our regular customers who repeat consecutive years their stay, which we are proud of it. And we hope you will be one of them.

Our challenge is to improve and strive every day more and better so that our customers can enjoy unforgettable holiday.

We hope to see you in Premier Gran Hotel Reymar next time you will visit Tossa de Mar.

Faithfully best regards,
Commercial Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Gran Hotel Reymar & Spa

Property: Premier Gran Hotel Reymar & Spa
Address: Playa Mar Menuda s/n | Mar Menuda Private Beach, 17320 Tossa de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Tossa de Mar
#5 On the Beach Hotel in Tossa de Mar
#8 Family Hotel in Tossa de Mar
#11 Romantic Hotel in Tossa de Mar
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Premier Gran Hotel Reymar & Spa 4.5*
Number of rooms: 166
Official Description (provided by the hotel):
Welcome to the Premier Gran Hotel Reymar, located on the seafront in Tossa de Mar on the Costa Brava, and just minutes from the town centre. The hotel is located on the more private Mar Menuda beach, separated from the main beach by a rocky outcrop, and a wonderful place for both adults and kids to sunbathe, swim, go snorkelling or even scuba diving. ... more   less 
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Also Known As:
Best Western Tossa De Mar
Tossa De Mar Best Western
Premier Gran Hotel Reymar & Spa Tossa De Mar, Costa Brava, Spain

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