stayed here from 13th june to 22nd june with my hubby and mum rooms where basic and for a 4 star hotel this was dissapointing there wasnt even a kettle for tea or coffee and the beds were too hard the cleanliness wasnt great although the main areas were given a mop each day the food was adequate but nothing special the plates and cutlery were dirty and greasy the dining room was large and spacious and the staff were good and helpful the entertainment programme consisted of 2 hours of limited entertainment each night 9 till 10 was a kids disco and 10 till 10 45 a cuban singer once in the week there was a parrot show which was on for about 20mins the reception staff were helpful and friendly but the indoor pool was the place were i was really dissapointed the floor around the pool was broken and when i reported this to the woman on the desk of the health club she was rude and abrupt she pressed the grille down with her foot and the other side popped up she smiled at me and said its fixed now which it certainly wasnt when i told the cosmos rep he reported it to the main reception but they did nothing about it their was also 2 jacuzzis in the pool area which need handles to assist users to get in and out of them however you have to pay an extra 4 euros for the privilage of using them i could understand if they were part of the gym but not when they are in the pool area some of the other services the hotel offered were not available for use so why advertise them we were supposed to stay in the alcazar hotel but were moved because of building work we were told this was an upgrade but for me this hotel does not deserve 4 stars i would not like to stay at this hotel again
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- Also Known As:
- Hotel Yellow Monte Gordo Beach