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“Outstanding customer service”

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Hotel Ibis Leiria Fatima
Ranked #2 of 10 Hotels in Leiria
GreenLeadersBronze level
London, United Kingdom
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Outstanding customer service”
Reviewed February 8, 2012

Let's face it, it's a budget hotel. But there the "concerns" stop.
I travel for work, and have seen some pretty terrible "budget hotels" in my time.
The room was spotlessly clean, the shower was HOT and worked perfectly.
The bed was firm, not too firm, and again, spotlessly clean and tidy.
But the customer service was SUPERB!

I'd had problems with my car since collecting it at the airport. So having spoken with my car hire company, they sent out a recovery truck. I speak good English, French and Spanish, but not a word of Portuguese. So the desk staff offered to translate for me, throughout the whole sorry business of getting the car collected. At the end of the whole ordeal, one of the desk team suggested I could do with a drink, and so offered me a free beer at the bar at the hotel's expense while they organised dinner for me. (By now, most "normal" places would have closed the kitchen and gone home).

It's not a big deal in the scheme of things, but so much of what makes a good business hotel for me are the small things which represent a commitment to detail. IN this case, the fluent English speaking desk team, the basic but welcome menu offered 24/7 and the commitment to provide basic amenities to a high standard just made it for me.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexander D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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262 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brussels, Belgium
Level 6 Contributor
253 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed September 27, 2011

We stayed in Leiria one night and wanted just a simple hotel with parking. This hotel is conveniently located just outside town and it has a small garage. As budget hotels go, this is good enough. Check-in was smooth enough and our room, albeit small, was clean. The bed was OK, we had a small desk, chair, a small wardrobe and just enough space to move around without bumping into anything.

As almost everywhere else in Portugal, everything was spotless clean, bathroom included.
We had breakfast in the hotel, and even if it is self-service, the quality and quantity of food offered are reasonably good.

The only problem is that the roundabout outside the hotel is very noisy and we had to keep the window open, as air conditioning bothers me. Therefore we had noise almost all night long, with motorbikes, and groups of people chatting loudly until 4 am.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dierregi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 24, 2011

We all know what to expect from Ibis - no fancy features, only what we really need. I quite enjoy this consistency of all Ibis hotels. This Leiria Ibis is quite good except for the weird access and parking availability outside the hotel. One thing I would recommend to the reception staff - put a smile on that face!!!!! Make customers feel welcome to your hotel.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level 6 Contributor
90 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed November 24, 2010

The staff is friendly (and spoke English well), the location is easy to find, and the room was clean & comfortable. My room faced the busy roundabout, which concerned me, but it wasn't loud after 10pm. Only spent one night, but it was a very good experience.

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajkot
1 review
Reviewed October 11, 2010

very nice & clean hotel to stay. staff is very friendly and helpful.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nokitsme21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ibis Leiria Fatima

Property: Hotel Ibis Leiria Fatima
Address: Lote 56 Avenida Nossa Senhora de Fatima, Leiria 2410-140, Portugal
Location: Portugal > Central Portugal > Leiria District > Leiria
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Leiria
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Ibis Leiria Fatima 2*
Number of rooms: 56
Official Description (provided by the hotel):
The Ibis Leiria hotel is located in the south of Leiria, between the A1 and A8 motorways. Only 10 min walk from the centre of Leiria and 25 km from the Fatima religious sanctuary and Sao Pedro De Moel beach, the hotel is ideal for weekend stays with Batalha and Obidos historical cities not far away. The hotel features 56 confortable and welcoming rooms, a bar serving snacks 24 hours and private undercover pay parking. Business guests will appreciate use of wireless broadband Internet access. ... more   less 
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