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“Good food but poor service.”

Fretheim Hotel Restaurant
Ranked #3 of 15 Restaurants in Flam
Certificate of Excellence
Price range: $20 - $40
Cuisines: Norwegian, Scandinavian
More restaurant details
Restaurant details
Good for: Local cuisine, Romantic
Dining options: Reservations
Reviewed October 8, 2012

We went to the Fretheim Hotel earlier in the day and inquired about the Buffet. After being told the prices etc we booked a table for that evening, all fine, or so we thought.

We arrived in the restaurant and found there was no sign of a buffet. The waiter told us it wasn't on tonight. Thanks. You could have told us this earlier when we were making the reservation.

So we get our menus and decide what we want. I decided to have the pork with blood sausage as my main course. But when taking my order I was told they were out of pork so the dish was off the menu. Thanks. You could have told us that when you gave us the menus.

So I had the duck with noodles instead. The duck was cooked excellently so they do get points for that, if the sauce with the noodles was a little heavy.

So then we wait for our plates to be cleared....and wait...and wait. My after 5 mins my friend went downstairs to have a smoke outside and by the time she came back the plates still weren't cleared. And its not like we were hidden in the corner either. We were the first table they pass when they exit the kitchen, direct line of sight. And there was plenty of staff going back and forth but clearly not very observant.

Finally the plates got cleared and we decided to order dessert, caramel pudding. Guess what? It wasn't on the menu either. Thanks. You could have told us when you gave us the menus.

The final thing that bugged us was that we wanted to split the bill, but instead of splitting it by what we ordered he split it right down the middle. We decided to let it go and sort what we owed to each other later. He never got us to enter a pin for our cards either and took them away to swipe them which as far as I know is not supposed to be done either for security reasons.

So yeah, good food, not amazing, but good. High prices (we expected that though) and inattentive staff.

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Thank Bekjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 - 151 of 225 reviews

Reviewed October 1, 2012

Unfortunately, Flåm seems to be one of those places where the eateries bump up the price because they have a captive audience of tourists. We felt that this restaurant fell into that same trap. Still, it appeared better value for money than paying over £20 for a pizza at a local café.

We made a restaurant reservation at the front desk of the hotel, aided by a very charming member of staff. The restaurant itself was pleasant and the service was fine, if not the best we've ever encountered.

Because the food and drinks were so expensive, we drank only tap water. Our main courses were good (nothing spectacular but of decent quality). We both chose the pork fillet with blood sausage croquettes (these croquettes were actually very good). For our dessert, we opted for the trio of chocolate. This, we found to be much better quality and we thoroughly enjoyed it - just as well because it cost the equivalent of over £16 each!

Whilst we expected the restaurant prices in Norway to be high, we just felt that this restaurant was a little overpriced for the service and quality. I would have awarded 4 stars if we'd considered it better value for money.

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Thank tasmanian-wolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

The food was fresh and used good local ingredients. The home made hams and the salmon were among the best you can get.
The desserts lacked originality or local interest but were adequate.
The service was poor. The staff have no idea of what is wanted and seem unable to list and learn.

Thank TinbumNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2012

Pretty good selection. Not the best we had in Scandanavia but it had all the usual salmons, 4 types of herring, salads, pork, beef, lamb and chicken. Selection of desserts. Not cheap but then what is cheap in Norway!

1  Thank ALBERT F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012

The restaurant at hotel Fretheim is very good and cosy. The service is very good and the staff friendly. The food we had was great. We had lamb and halibut fish. Nicely prepered and tasty and delishes. It is quite pricy though, but the best choice if you want a nice dinner in Flåm.
They also have good dishes at the lunch restaurant. It is a perfect place to sit outside in the garden there on a sunny day.

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Thank TinaOslo_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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