We attended a wedding in Heinola, stayed 2 nights. I have to be truthful and say we did not experience any problems. The spa was superb and looking out at the snow while in the Jacuzzi was great. A wide variety of foods available for breakfast. hot oats, cinnamon and sugar with cream, just great. We did not eat any other meals at the hotel so cannot comment on meals.
The only suggestion would be to have complimentary tea and coffee either in the rooms or at reception.
All in all a good stay.
Beware, taxis are very expensive!!!
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