The hotel booking cancellation is really inflexible and out of any morale. I was coming to the hotel, but due to a severe car accident was not able to make the holiday as planned. I cancelled the room two days before, with this force majeure reason. However the hotel was charging the full price of the non used room not showing any flexibility in their attitude. Later when seeing the prices of the rooms the prices was even lowered for the rooms, and still the management charges the higher price. What a greed!
What is worst is that they accuse me as their customer being a LIAR about this force majeure reason.
Even if the hotel itself seems to be nice and well located this outrageous behavior with no understanding of the problems of the client is definitely out of question for anyone who wants to be in service business. I really recommend not to use the hotel with these cancellation policies and inflexibility.
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