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“Clean hotel, in need of some TLC, friendly service, good location.”

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Hostellerie La Pommeraie
Ranked #7 of 8 Hotels in Bouillon
Surrey
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Clean hotel, in need of some TLC, friendly service, good location.”
Reviewed August 7, 2010

Booked this hotel then read the reviews on Trip Adivsor afterwards. Stayed here two nights for B&B only.Found it to be a mixture of everything that has already been written.
Typical Belgian manor house but in need of some TLC. Clean but small rooms. Friendly service (with some English spoken). Breakfast good. Good Location. I would probably not recommend this hotel to friends but I would tell them not to dismiss it. We had a nice stay. Plenty of room for parking.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HChloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Antwerp, Belgium
1 review
Reviewed May 11, 2010

My wife and I spent three nights there after booking an extended 'gastronomic' package through Jetair.

Bouillon is a small town in the Belgian Ardennes (Luxemburg province), near the French border. The area is perfect for tourism and walking. And eating!

First, the location - which is excellent. La Pommeraie is housed in an early 20th century and lovingly restored mansion, the front of which overlooks the famous castle of Bouillon and which has as a beautiful garden as well as a private parking. The hotel itself features about 10 personalised rooms. We took a basic room at the back (who needs a view when you're asleep?). It was very clean, with lovely furnishings and a bathroom en suite (great shower!). Wooden floorboards, high ceiling, bay windows... Very nice indeed! The bed was a bit too soft, but you can't personalise matresses I suppose.

The hotel appears to be managed by a couple who also live there. He runs the kitchen, she runs pretty much everything else. We both speak French adequately so we didn't have any linguistic issues. Their grasp of Dutch seems to be very limited but they do speak a modicum of English apparently. Anyway, you don't expect people to speak Dutch / English when you're going to, say, Portugal either, do you? They were very friendly and that's what really matters.

The food -served in their own restaurant- was excellent to say the least. The only 'problem': the portions are huge so we never managed to entirely clean our plates. As for the wines -which were included- well... I know a thing or two about wine and so do they clearly, as they served several truly exceptional hocks.

The prices of additional drinks (liquor, water, minibar) are -as always in hotels- quite steep. But it needs to be said that, when you order a calvados, you get a serving that is generous to say the least.

So in all, we really enjoyed our stay in La Pommeraie as will you.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MischaAntwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
1 review
Reviewed May 31, 2009

The customer service at this hotel was absolutely deplorable. I fell on a train and severely broke my arm two days before I was to arrive at the hotel. I required immediate surgery and hospitalization for several days. I notified the hotel about my condition, and the necessary cancellation of my reservation, more than 24 hours ahead of time. The hotel still charged for the full three-days' lodging, and refused to reimburse even a portion of the costs, stating "it's not my fault you fell." After much debate, they managed to refund only a small portion of the charges. I have travelled throughout Europe numerous times, and have stayed in many different lodgings, but would never deal with this hotel again.

Stayed May 2009, traveled solo
Helpful?
Thank EuroTraveler63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pommeraie, gérant et chef de cuisine at Hostellerie La Pommeraie, responded to this review, August 8, 2009
This person had an accident in Belgium the day of his arrival. His daughter phoned us in the morning to cancel the room.
One week after they send us a mail to be payed back for all the stay.
We have paid, so they never went in the hotel, it's easy to say horrible experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Brussels
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 19, 2009

This website has for a long time been "read-only" for us but my partner and I were so thoroughly disappointed after our recent stay in this hotel that we felt driven to help others avoid a similar experience to our own.
We booked-up a promotion for a single night's stay and "gastronomic dinner" with wine included and were looking forward to a pleasurable and relaxing weekend break.
The hotel is ideally situated a very short distance from the heart of the town and the local shops, the river and the castle can all be easily reached on foot. An imposing villa in its own large and quiet gardens it had clearly been a prestigious and highly desirable residence in "its day". Sadly it has fallen on hard-times, weeds have multiplied in what had once been fine "parterres", the paved area around the off-street parking is cracked and broken and dampness has started to penetrate the building itself.
A sad and half-rotten yucca stood forlorn and forgotten in a dirty, though once fine, large ornamental pot at the foot of the steps leading to the upper terrace and main entrance at the back of the building. Not immediately evident to a newcomer, though fortunately indicated by a scrappy cardboard arrow marked "Entrée" that someone had thought to stick up, almost as an afterthought, to point the way.
A lady came to the small reception desk just inside the door, the reception was polite though measured and we were quickly shown up to our "luxury" room (Estragon).
The room was perfectly in-keeping with long, gloomy wooden-panelled corridor through which we were led to get there. The atmosphere was heavy with the mustiness of yesteryear though relieved somewhat by the brightness of the sunlit gardens outside.
A reproduction four-poster bed was the only prominent feature in the otherwise fairly plain room. The bed itself was small (1m40) not the "luxury" one might have expected. Two incongrous "curtains" out of keeping with the general decor of the room were hanging on the walls. One between the two windows, and another in the corner by the bed. Closer inspection revealed that they had been hung to hide large patches of dampness seeping through the external walls.
The gastronomic menu sounded good but proved equally deceptive. Our hopes were lifted when we were presented with the starter, "Cocotte Feuilletée de Homard". An attractively presented dish with a half lobster accompanying an individually baked crusty pastry pie. A masterpeice of decption both in name and appearance - turning over the half lobster we discovered it to be but an empty shell, then lifting the pastry lid of the pie we found an almost empty pie dish in which, hidden amongst some chopped vegetables at the bottom was a small-teaspoon sized lump of lobster meat.
The main course, "Millefeuille de filet de dorade provençale" was slightly better, though the portion of fish was small and full of bones. Followed by "Ardi Gazna" an exotic name for what turned out to be a couple of thin slices of cheese accompanied with a small serving of badly washed gritty letuce in a vinagrette. The desert "Gratin de Fruits frais, sabayon à l’Amaretto" was an acceptable though unremarkable selection of sliced fruit in a sabayon sauce. Each savory course was accompanied by a *small* serving of a different wine of average quality in a large glass.
We both left the table feeling cheated and hungry.
The hotel is clearly trying to present an image to its guests that it is unable to fulfill.
With the special promotion we paid 170 Euros for the night's stay and the meal, we found out afterwards that for the same price we could have booked into the smart "Hotel de la Poste" just down the road at the full rate and have eaten a good three couse evening meal in their own restaurant.
I would not recommend "La Pommeraie" to anybody.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bthebuilder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belgium
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 2, 2008

We took with two couples the gastronomic arrangement ( 2 nights - 1 evening a 4 course dinner and 1 evening a 6 course dinner). The people were VERY friendly, the food was more than excellent. The wine was very good as well (a different one with every course). The hotel is an old building, but very 'romantic'. The rooms are small, but clean.
We can only recommend it if you search a short gettaway where you have a nice neighbourhood and in the evening a good dinner.

Stayed July 2008
Helpful?
3 Thank TheTopTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oost vlaanderen
1 review
Reviewed February 25, 2008

What should have been a nice gastronomic wedding anniversary became a big disappointment. We booked the hotel because they confirmed by mail that they spoke English. Not a word came out of the waitress en the manager spoke two words and continued in French and did not want to solve the problems. Food was disapointing and as soon as the cook started cooking the hallways smell a lot. Room and bed were very small. My rating of the 3 stars: 1st star: for unpoliteness, 2nd star: disappointing meals, 3rd star for small rooms. E.q. not worth his 3 stars.

  • Disliked — the unpoliteness of the manager
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anoniem_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hostellerie La Pommeraie

Property: Hostellerie La Pommeraie
Address: Rue de la Poste 2, Bouillon 6830, Belgium
Location: Belgium > Wallonia > The Ardennes > Luxembourg Province > Bouillon
Hotel Style:
Ranked #7 of 8 Hotels in Bouillon
Number of rooms: 3
Also Known As:
Hostellerie La Pommeraie Bouillon

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