spent 02 days at the windflower in July during the heavy monsoons. set amidst plantations the resort has its own charm. the rooms and amenities will keep the luxury traveller happy. the check in was swift. had some issue with the room allotted was twin bed due to some misunderstanding in communication. requested the beds to be joined or to have the room changed. Probably due to a full house the staff didn't seem too keen to sort it out but after a wait of around 20 minutes we got a better room. the rooms are very spacious and comes with modern amenities and comforts. Living area and bedroom seperated by a large LCD TV and cabinet. Spacious Balcony overlooks the greenery. bathroom is very spacious with a large shower cubicle. the dressing area and the bathroom has a common door from the bedroom which restricts the simultaneous usage of both by 2 people. the bathroom door was very tight and had to be dragged ( cannot blame , due to the weather).
the restaurant and the lobby area are tastefully done and are spacious.
food quality was really good. nice spread for the breakfast and well presented. had indian ( south & north) with ample continental choices and live counters.
Resort doesn't have provision for room service which at times makes things difficult especially with 2 kids in the rains. request was met with some difficulty, thanks to the help from the GM. Could return to hotel around 10.30 pm one night selfdriven, stopped at the reception, but no help help with a valet parking, not even some guidance about the parking and no one turned up sadly. finally had to search for some space in the tough terrain amidst heavy showers, and low visibility which was a bad experience.
there was a power failure aroudn 11 pm only in our room which was attended immediately upon intimating however took another 20 minutes to get rectified fully.
The GM of the resort was helpful and had offered all help and personal care but the staff down line didn't seem to go the extra mile and offer the helping hand even if it doesn't cost anything.
The staff are more tuned to cater only for the weekend traffic from nearby cities of Bangalore and there is scope for tremendous improvement.
If the service side is pulled up the resort is a much better place as I strongly regard the " human element" in any resort as the key which I prefer any day than utmost luxury.
overall its a nice holiday product, ideal for 2 nights stay in Wayand, nestled away in the hills , close to tea estates. around 3.50 km from the main road, the last 300 meters form the main gate is quite adventurous drive through the winding concreted pathway on first gear only.
- Official Description (provided by the hotel):
- Windflower Vythiri is set in a tranquil coffee and tea estate a rich legacy of an English planter's pioneering spirit. In fact, from the time you drive in, the sweep of Vythiri's landscape, our signature Buddha statue and water bodies prepare you for the serenity of our resort. Saunter into your sit out and behold the awe-inspiring Chembra Peak that defines our property - its grey peaks peeping through the wet, white clinging mist. This scenic sight is yours even as you sit down to feast on a scrumptious breakfast at our restaurant's expansive open air balcony; or when you wait in quiet contemplation outside the Spa and even as you float feather-like in our swimming pool fringed by Silver trees. These mountain top views are the essence of Vythiri and pervade our entire property.The Windflower Vythiri's hospitality extends across 25 acres of coffee plantations uniquely set amidst a tea estate. Here, elegant, well appointed Villas and Suites await your arrival. Come, take advantage ... more less
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