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“Wonderful retreat”

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Hacienda El Santiscal
Certificate of Excellence
GreenLeadersGold level
Reviewed October 16, 2013

As many others have said before me: this is a truly wonderful retreat for some relaxation and feeling of luxury. We had one of the standard rooms, but even that was decorated tastefully in hacienda-style and good value for money. The pool area overlooking the valley and outskirts of Arcos de la Frontera is perfect - we spent 2 wonderfully lazy afternoons swimming and relaxing. Hotel staff were more than friendly and helpful. If there is anything to fault, it would be that we found the evening meal a tad disappointing, but perhaps that is to be expected from a restaurant only frequented by hotel guests. Other than that, we had a more than pleasant stay here and I would highly recommend the hacienda to anyone looking for some relaxation and 'heritage' feel.

  • Stayed: October 2013, traveled with family
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Thank pinkdisguise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-ElSantiscal, Propietario at Hacienda El Santiscal, responded to this reviewResponded November 10, 2013

Dear guests:
We are delighted that you could enjoy peace and relaxation to return back to your everyday life with more strength and energy. We know our location and the silence that permeates our old house, is one of the most appreciated added value and therefore try to keep it, hence our restoration service is not a top gourmet but we believe, sufficiently attractive to remain to be tested. Our dishes based on local produce and also from our farm, are simple but perhaps in this resides its charm and its special flavor, besides love we put into cooking, like for our family. We look forward to seeing you again soon.
Gracias

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45 - 51 of 359 reviews

Reviewed September 26, 2013

The building is beautiful, as can be seen from the photos. The garden with swimming pool is pretty and quiet. The terrace is shaded. Nice place to laze and read with an occasional dip before heading into Arcos or off to see Ronda. The rooms are suitably furnished to give that old-world feel you can see in the pictures.
I have read some other reviews that complain about the staff not having a high-profile presence or that there aren't lots of other people about. It seems to me the staff try to balance being helpful with being discreet, and we thought they got the balance just right. Chatty if approached for a chat, attentive when doing their business, but otherwise invisible but contactable. At times we felt we had the place to ourselves, but that was nice. I would certainly recommend this to couple who need a break from the routine of modern life. If I would recommend any change I would say lose the TVs in the rooms and put some interesting English-language books on the bookshelves in the rooms (there was only Dutch books in ours). Some books about Spanish history would be my suggestion, the history of the Moors in Spain, etc.
Really hope to return one day.

Room Tip: We were very happy in a room at the back overlooking the pool.
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  • Stayed: September 2013, traveled as a couple
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Thank Sean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-ElSantiscal, Owner at Hacienda El Santiscal, responded to this reviewResponded September 29, 2013

We can only thank you have understood perfectly the ambience and character of our house, as well as the mark that we wanted to give our services. Indeed, most importantly for us the tranquility and privacy of our guests that have permanently in sight a waiter. Therefore, we prepared small bells that, when attention is required, can be touched and presto, the service appears to be cared for in any small or great desire you have.

Just tell that when we open accommodation, we had no TV, as our intention was to promote reading, intimate conversation, dialogue, etc.., But after some reviews for guests by urging us have TV, we decided just three years ago, put them in the rooms, they are small and they have incorporated quite a few radio channels to hear the music you want.

We've also heard your suggestions and when we can, we will have some English books on Andalusian culture subjects to be interesting. The books in Dutch and other languages we have around the rooms ​​are gifts from our guests that, once read, often leaving them to be "recycled".
Thank you again for your nice words y hasta pronto¡¡¡.

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Reviewed September 10, 2013

This hotel is situated in a wonderful location.When you drive in it seems you are in a residential area, but as soon as you reach the hotel it is peaceful and all you can see is countryside and the lake. The staff are very friendly and helpful. We would not hesitate to stay again or recommend it to friends

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-ElSantiscal, Owner at Hacienda El Santiscal, responded to this reviewResponded September 29, 2013

Dear guests:
Thank, first of all, that you chose us to spend part of your holiday in Spain. We feel very fortunate for that and besides, we greatly appreciate your feedback on our services.
Of course, we will be very happy to see you again here and hope to return again to meet your expectations. We will keep working hard for it.

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Reviewed August 4, 2013

this is our first visit to hacienda el santiscal
it is a heavenly hacienda with a beautifull and extremely well-kept garden with a fantastic view
its location near arcos de la frontera (and with beautifull pueblos as medina sidonia and grazalema) is exceptional
one regret : for 135 € the 'full' breakfast could be included (instead of trying you to pay 7 € per person extra)
25 € per person for a menu is doable, the food is not great, and this is expensive for spain
moreover you eat alone in the patio (beautifull but the place seems dead in the evening)
we would advise everyone to travel with the help of LAS PERLAS DE ANDALUCIA (a dutch organisation of people who live in andalucia : every description is spot-on !)
fred & gudrun hamerlinck - raemdonck

Room Tip: we would advice to choose a standard room and a normal continental breakfast the evening menu for 2...
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  • Stayed: July 2013, traveled as a couple
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Thank Fred H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-ElSantiscal, Propietario at Hacienda El Santiscal, responded to this reviewResponded August 8, 2013

Dear Mr. and Mrs. Hamerlinck:
Thank you for your nice words about our Hacienda. We are very happy that you enjoy your stay and that you like all the región which is really beautiful. Yes, indeed, our location is perfect for explore the área and as well is a good retreat to relax.
Sorry if our meal has been under your expectations.It is true that sometimes dinners at the central andalusian courtyard, which by other side is very nice with the moonlight and stars, seems a bit isolated , but due to the short stays of our guests, most of them decide to explore the near villages and cities and normally eat outside.
Anyhow, thanks a lot again for taking time to write your opinión and we wish that, as you wrote up, this is only your first visit....., maybe you will have a second one.
Regards from all the family at Hacienda El Santiscal.

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Reviewed July 5, 2013

We spent three days here and after Reading other commments on here I have no idea what anyone complaining is talking about. Yes there is an urbanization one side but once you drive down thier long driveway you may as well be in another world. Peaceful, and beautiful. Breakfast on the terrace overlooking the lake and the pool and the beautifully kept gardens. The service was perfect, friendly and efficient. Would love to repeat if I get the chance.

  • Stayed: May 2013, traveled as a couple
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1  Thank susanaalicante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-ElSantiscal, Propietario at Hacienda El Santiscal, responded to this reviewResponded July 7, 2013

Dear Guest:
Wholeheartedly thank you very much for your words and we are pleased to see that you have captured the soul of our little housing. We always emphasize on highlighting our most significant added value as silence, peace, nature, character and of course service, and we strive to make everyone feel at home. We hope that you come back to visit us again. Hasta pronto¡¡¡¡

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Reviewed June 28, 2013

The old hacienda is an oasis of peace. The owners are very friendly and helpful when needed. The garden is nice with a small pool and a magnificent view.
The rooms are different in size and we had a big enough room overlooking the garden. It isn't hip or 'design' but rural and comfortable.
The hacienda offers dinner as well on request and it was very convenient to stay in the first night. The wine was good, the atmosphere is good but the food wasn't over exiting. So is breakfast. Not bad but not exciting either.
Arcos (the old part) is a sweet town not too far away with plenty of places to eat and drink and a great view from the Parador at the top of it.

Room Tip: the rooms facing the garden seem bigger than the others. All are very quite, there is hardly any tra...
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  • Stayed: June 2013, traveled as a couple
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Thank travelblom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-ElSantiscal, Propietario at Hacienda El Santiscal, responded to this reviewResponded July 7, 2013

Thank you very much for leaving your opinion which of course helps us to improve our services. We know that our dishes are not design nor intend to, because what we wanted to give our guests the feeling of being at home with minimally processed products, homemade or from local producers. We wanted to capture the simplicity of the countryside, both in our decor and our kitchen. We hope at least to have met your expectations. Best regards.

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Reviewed June 10, 2013

Having arrived at Arcos de la Frontera on Sunday mid day there was a slight concern that the information office would be closed and finding somewhere to stay might be difficult. Our luck was in and we were pointed in the direction of Hacienda El Santiscal. From the moment we arrived we knew it was the place for us. Beautiful old Hacienda in stunning countryside and very quiet. Beautiful rooms and even the least expensive had a charm of its own. What a good idea to have a round swimming pool when you have stunning views all round. You see it all! We could not have been better looked after by Husain (The Chef, who was not only a brilliant cook but also had great sense of humour) his wife Francessca and their beautiful daughter. Attention to detail was 1st class.

Room Tip: Depends on what you want to spend. All good
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  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank helen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-ElSantiscal, Propietario at Hacienda El Santiscal, responded to this reviewResponded July 7, 2013

WE CAN ONLY SAY, ​​THANK YOU.
Thanks for coming, for your comradeship, for choosing us, for thinking that it was the perfect place for you........, for everything.
Gracias y Hasta siempre¡¡¡¡

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Additional Information about Hacienda El Santiscal

Address: Avda. El Santiscal, 173, 11630 Arcos de la Frontera, Spain
Location: Spain > Andalucia > Costa de la Luz > Arcos de la Frontera
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Arcos de la Frontera
#4 Romantic Hotel in Arcos de la Frontera
Price Range: $76 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda El Santiscal 4*
Number of rooms: 12
Official Description (provided by the hotel):
The very name of this exquisitely restored and noble 15th-century manor house evokes a sense of romance and adventure as profound as the Spanish Golden Age itself.The term "Santiscal" comes from a Roman country villa located in the grounds of the Hacienda that was discovered in the late nineteenth century.Story has it there was once a knight called Juan de Armario. In 1485, when Ronda was laid to siege by the Christians, he was the first to enter the mine where the moors kept all their supplies and died in the venture. As a reward for his bravery, the King granted the knight’s sons five estates at the foot of the Sierra del Santiscal mountain range, where they built what would become the family residence, today called “Hacienda El Santiscal”. This beautiful fortified building has magnificent views to the Lake and its Nature Park thanks to its strategic location. You can now enjoy it for yourself.Our countryside property is located in Arcos de la Frontera, a historic city, capital of the Route of the "Pueblos Blancos" of Cádiz (White Villages), near the Nature Park of Grazalema, declared a Biosphere Reserve by UNESCO.Arcos de la Frontera, declared a Historical Monument in 1962, is one of the prettiest towns in Spain, perched on a high rock from which hung a multitude of white houses together with a medieval castle that is testimony to the magnificent past of this romantic and legendary town which belonged to the Arab court of Medina Sidonia.Today, Hacienda El Santiscal, is a unique accomodation that has maintained the flavor of yesteryear in its walls with the conforts of today, without losing the charm of the old manor houses, as has successfully adapted to the new times in order to become a green hotel, as they credited the two quality labels obtained in 2011, the spanish "Parque Natural de Andalucía" y the european one "ECEAT". ... more   less 
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