We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Mercure Tunbridge Wells
If you like this hotel, you might also be interested in
$128
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Anand Lodge(Royal Tunbridge Wells)
$84
$51
Booking.com
View Deal
  • Restaurant
  • Room Service
Hotel du Vin & Bistro(Royal Tunbridge Wells)
$190
$166
Travelocity
View Deal
  • Free Wifi
  • Free Parking
Russell Hotel(Royal Tunbridge Wells)
$87
Booking.com
View Deal
  • Free Wifi
  • Free Parking
The Royal Wells Hotel(Royal Tunbridge Wells)
$173
$167
Hotwire.com
View Deal
  • Free Wifi
  • Free Parking
Smart and Simple Hotel(Royal Tunbridge Wells)
$88
$78
Priceline
View Deal
  • Free Wifi
  • Restaurant
One Warwick Park Hotel(Royal Tunbridge Wells)
$161
$155
Hotels.com
View Deal
  • Free Wifi
  • Breakfast included
The Tunbridge Wells Hotel(Royal Tunbridge Wells)
$138
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Smith & Western Tunbridge Wells(Royal Tunbridge Wells)
$111
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Premier Inn Tonbridge Hotel(Tonbridge)(Great Value!)
$119
PremierInn.com
View Deal
  • Free Parking
  • Restaurant
Reviews (965)
Filter reviews
965 results
Traveler rating
159
312
275
138
81
Traveler type
Time of year
LanguageAll languages
More languages
159
312
275
138
81
Show reviews that mention
All reviewstunbridge wellsleisure facilitiesrestaurant staffweekend breakpublic areasbooked this hotelplenty of parkinglounge areastayed here for one nighttown centretescotlckent
FilterAll languages
Updating list...
612 - 617 of 965 reviews
Reviewed July 7, 2014

Stayed here for a week with work - didn't choose or pay for the hotel myself.

From the outside the hotel looks pretty good and the reception area/bar is also pleasant. However the corridors and rooms are very dated and in desperate need of a refurb.

The hotel and rooms were extremely hot and lack of air conditioning made sleeping difficult.

Nearly all staff I dealt with were poor or worse. From blasé receptionists who would smile but do the bare minimum to kitchen staff who don't even appear to be able to cook basic food. I asked to speak to a manager one evening and was kept waiting 45 minutes only to be told they had left!

Breakfast choice was poor with only a few cereals to choose from - hot breakfast varied in quality was typically stale bread for fried bread (twice) and half-cooked bacon (daily).

Free wifi was a real bonus. Didn't use pool as always looked too busy with kids.

  • Stayed: June 2014, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank simonp820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded July 18, 2014

Dear Simnp820

I would very much appreciate it if you could give me some more detail regarding your feedback and would therefore ask if you could contact me directly on this email : gm.mercuretunbridgewells@jupiterhotels.co.uk

Kind Regards

Chris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2014

Stayed with large group ,bedrooms are passable some need updating as can be dark on dull days . Welcome tray basic no extra's . Dining room needs attention badly , including décor and light fittings . Service in dining room was passable but many new staff who clearly lacked proper guidance . Breakfast was acceptable but not off higher quality expected of a four star hotel . Had to point out to staff about lipstick on two glasses which were put out for fruit juice , told younger member of the waiting team so do not know if this was passed on to the kitchen . As there were two large groups in at the time , at times tables not always cleared away so that people had to sit at un cleared tables . Our group has stayed in three star hotels with better service than this one so would question the four star rating .

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Victor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded July 18, 2014

Dear Victor P

Thank you for your feedback and please be assured they have all been taken on board. If you would like to contact me directly please use this email : gm.mercuretunbridgewells@jupiterhotels.co.uk.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

Stayed one night on business.

Room was small but clean and bed was comfortable. No tea or coffee in the room here which was surprsing.

Out working until late so I had room service - No answer on the phone so I had to take a trip down to reception - not great, but at least the guy on reception sorted my order out while explaining they were very busy and there would be a wait for my sandwich.

Breakfast was appaling. Just not enough staff. Lots of empty tables but no cleared or set ones. Ended up at a dirty table which nobody bothered to clear while I helped myself to breakfast (average quality food) and borrowed unused cutlery from a "part used" table. No coffee as that would have required staff bringing it over which they did not - gave up in the end and had another glass or orange juice instead. Reception offerred to refund the breakfast charge - misses the point somehow.

Also, I found next morning that room 124 (Ground floor room) has a large window that does not lock - Absolutely unacceptable and impossible that someone in the hotel did not know about this - housekeeping open and close windows every day.

Mercure need to get their act together, very dissapointed at this poor effort.

Room Tip: If you are in room 124 check that they have fixed the window!!!
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank JohnC_883186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded July 3, 2014

Thank you for your constructive feedback. I was disappointed to read of your experiences but please be assured that all aspects have been reviewed and standards have been re addressed, with particular reference to breakfast standards. If you are in the area soon I would be pleased to meet you to discuss further.

Kind Regards

Chris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

Just visited the Mercure for 5 days with a coach party from Norfolk. Never have I had just awful food. 2 coaches crammed into the tine dining room on the first night trying to serve a buffet meal. Everything was cold from the plates to the food. All very well having a good leisure centre they want to get a new chef. Had better food in a 2* hotel.

Room Tip: Higher floor
  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank freda l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded July 3, 2014

Dear Freda I

I was disappointed to read your comments regarding your group stay with us. Please be assured that I have been in contact with your tour operator.

Please re contact me if you are in the area in the near future as I would like to give you my personal reassurances of the correct standards we are delivering moving forward.

Sincere Apologies.

Chris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

Used the Mercure for big corporate bookings, however the staff on the end of the phone need serious training. I've never dealt with a company so rude.

I stayed over 2x - the first room which was a "studio" was nice but the mattress was awful, room was far too hot, shower door was stiff to open, duvet was ridiculously thick and very noisy - I had such a bad night sleep.

2nd time I stayed, I was in a standard/family room with a double bed and single. Room was clean and bedding etc was much better than before.

Would use again for location purposes, but I definitely wouldn't stay there for pleasure.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lauren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded July 3, 2014

Dear Lauren E

I would really appreciate the opportunity to discuss this matter further with you. Please can you contact me on :gm.mercuretunbridgewells@jupiterhotels.co.uk.

Kind Regards

Chris R

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews