We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant hotel for an overnight stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Tunbridge Wells
Ranked #2 of 2 Hotels in Pembury
Reviewed October 10, 2013

We booked this hotel in order to visit relatives nearby. Pleasant hotel right near the new Tunbridge Wells hospital. It was an older building but warm and comfortable. Check in and out was efficient and polite. Staff were pleasant and helpful. Ours was a standard room. It was a reasonable size and nice and warm. A 5ft bed which was comfortable. Clean linens. The bathroom was small but adequate and very clean. Everything worked.
Order breakfast at check in. Only £6 pp and well worth it. A buffet with lots of choice. Unusually the hot food was hot. We did not have dinner there.
Good parking.

Room Tip: We had a room overlooking the small courtyard garden. It was very quiet
See more room tips
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WarwickshireMarakesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise V, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded October 17, 2013

Thank you " WarwickshireMarakesh" for your pleasant feedback.

We appreciate all comments of equally a positive and negative nature, and we look forward to welcoming you back to the hotel in the near future.

Best Regards
Denise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (903)
Traveler rating
Traveler type
Time of year
Language

622 - 628 of 903 reviews

Reviewed October 9, 2013

Stayed for one night and was exactly what I was wanting.
Fantastic reception area- Just look up when checking in!!!
I was in room 118, near enough to the bar/restaurant but far enough so as not to be disturbed by noise.
Good restaurant with a good choice. Good bar area with large screen TV (don't worry... it was turned down!).
Room was very comfortable though a little tiered.
It does have a spa with pool but I didn't get chance to use any of the facilities.
All the staff were friendly and accommodating
Summing up i would highly recommend this hotel.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AnEnglishmansOpinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise V, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded November 13, 2013

AnEnglishmansOpinion,

I would like to thank you for your review and I was delighted to read that our usual high standards and service shone through during your stay; this is something that myself and the team pride oursevles in deliverying to all our guests.

Maybe next time when you stay with us you can take advantage of the onsite swimming pool and we also have a new beatuty salon for those all important destress times - I personally recommend the Indian Head Massage!

We look forward to seeing you again soon.

Kindest Regards,
Ms Kuldeep Badesha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

We were very pleased with the Mercure for my daughter's wedding earlier this month. Everything went smoothly and the staff were pleasant and efficient. Many thanks to all concerned. The food was very good and "Roberto" made huge efforts to make the day special for us.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Khamsinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise V, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded October 3, 2013

"Khamsinn" - Thank you for your positive comments.

We are delighted you enjoyed your special day and thank you for taking the time to post such positive comments on a public forum, we wish you all the best for the future, and look forward to welcoming you back to the hotel in the near future.

Warm Regards
Denise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

The Mercure Tunbridge Wells served our needs very well. We were on a trip with forty or so others from East Lancs and really enjoyed our stay. The hotel is well situated and provided an ideal base for our adventures in Kent. The rooms were fine, quite large and well appointed with excellent storage. The shower, always a must for me, were excellent. The staff were helpful and could not do enough for us. They were understaffed on at least two nights but you would never have known if bubbly Joy our waitress had not told us. I must commend her husband, a larger than life character who gave his all to ensure we had a good stay. Special mention to Jacqui who although having only joined the company quite recently had really taken on board the company ethos of customer service in a quite magnificent manner. If this was my company I would develop her undoubted skills into a management/training role, you have employed a gem here and you need to use this talent.
If I had any criticism it would be the food, it was quite well prepared but I did feel the menus did not flow as well as they should. Difficult to put my finger on the problem but it needs an experts eye to provide food to complement the rest of the hotel.
A bonus for me, a Bill Evans fan, was Chris Sergeant playing great jazz piano for us

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Vinylment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise V, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded November 13, 2013

Vinylment,

I would like to thank you for taking the time to write your onlline review.

I was delighted to read that you enjoyed your stay with oursevles and I would like to thank you for the personal note of thanks to Joy, Jacqui and Roberto - they will be over the moon to know that they contributed to the enjoyment of your stay.

I am proud to annouce that we have a new Head Chef, Brian, that has started with the hotel and we are confident that this will translate into the food that is produced in the kitchen - watch this space!

Myself and the team look forward to welcoming you back soon!

Warmest Regards,

Ms Kuldeep Badesha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

Upon checking in you are greeted by a rather grand oast house room with a lovely tall ceiling. Check-in was good once we got the receptionists attention.
The room was perfectly adequate with all the amenities required. It was a reasonable size - I was staying with my wife and 3 year old so had two beds in room and could still move about easily. The décor was a little tired and reflected the overall feel of the building.
It used be a Ramada Jarvis and there are still the original signs in places just with the old logo kind of covered over which is rather tacky. Could do with a coat of paint and new public doors in place to freshen it up.

Leisure facilities were adequate but by no means special or luxury. The pool was very cold on one occasion but lovely and warm on the other. Had a nice sauna. Changing rooms were very small, particularly old and a little grubby around the edges - Really could have done with a detail clean.

We used the bar for a few drinks and has rather a nice, but small lounge area, and drinks prices not overpriced.

Breakfast was very good, lots of choice, very good quality and all really hot. Plenty of staff available to help out. Asked for decaf coffee and soya milk, all of which was no trouble at all. Great breakfast, well worth the extra.

In summary breakfast excellent, rooms very good, leisure facilities poor-average, overall good - would return, at the right rate.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Derek-Sam-Joshua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise V, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded November 13, 2013

Derek-Sam-Joshua,

Many thanks for your online review.

Myself and the team were delighted with your feedback and proud to see that our first class customer care and standards shone through yet again.

We have a new onsite beauty salon (Haya Beauty) that I would recommend you try when you next stay with us - my personal favourite is the Indian Head Massage!

We look forward to welcoming you back soon!

Warmest Regards,

Ms Kuldeep Badesha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

Booked my wedding at this venue which took place last Friday also stayed two nights – really cannot fault this place the staff were absolutely fantastic and could not do enough to make the wedding and the stay hassle free, it was a real pleasure and I am so glad I booked this venue. Food excellent, sometimes you go t o a hotel and the breakfast sausages and bacon looks like they were from the day before. That is certainly not the case here, all freshly cooked.
My daughter’s room was booked for the wrong two nights however this was easily resolved by the reception team with no grief at all and an upgrade to suite for her
Special mention to the Mercures wedding planner Jade who said they would do it all and they did exactly that. The maître d Roberto run the show to perfection, kept order and made it a very happy and special reception.
They have weddings sussed at this place and if you’re looking for an average priced doo that rings of class I can highly recommend.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise V, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded September 23, 2013

"AletDuck" - Thank you for your positive comments.

We so happy you enjoyed your Wedding and pleased we made your day all the more special. Thank you for taking the time to review your kind feedback on a public forum, we very much appreciate this and look forward to welcoming you back to the hotel in the near future.

Warm Regards
Denise Vas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank lpor9146
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Denise V, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded September 23, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Also consider these accommodations in or near Pembury
3.0 mi away
The Spa Hotel
The Spa Hotel
#2 of 14 in Royal Tunbridge Wells
712 reviews
2.2 mi away
Hotel du Vin & Bistro
Hotel du Vin & Bistro
#3 of 14 in Royal Tunbridge Wells
886 reviews
2.4 mi away
The Royal Wells Hotel
The Royal Wells Hotel
#6 of 14 in Royal Tunbridge Wells
231 reviews
Show Prices
Show Prices
Show Prices
15.3 mi away
Mercure Maidstone Great Danes Hotel
2.6 mi away
One Warwick Park Hotel
One Warwick Park Hotel
#1 of 14 in Royal Tunbridge Wells
203 reviews
2.8 mi away
Travelodge Tunbridge Wells
Travelodge Tunbridge Wells
#13 of 14 in Royal Tunbridge Wells
436 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Tunbridge Wells? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Phone Number:
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pembury
Price Range: $84 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, ACCOR, Travelocity, Agoda, TripOnline SA, Hotwire, Cancelon and Evoline ltd so you can book your Mercure Tunbridge Wells reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing