Frankly I was very disappointed with the quality of service at the hotel - not befitting a Taj property at all. The rooms are nice enough and the food is exceptional, but the service was bit of a let down.
The first night, we wanted to order room service but the in-room dining menu was missing in the room. Despite repeated calls, the menu was not delivered for more than 90 minutes, and that too only after we spoke to the hotel manager.
And there were several other small service mis-steps, which kept adding up. A request for a knife at dinner, went back and forth, till we finally gave up. The next day, on asking for ice, the ice bucket was delivered without tongs. Wine/Bottle Opener in the room was missing and was never replaced, and even the two glasses in the room were of glaringly different sizes.
- Official Description (provided by the hotel):
- Vivanta by Taj - Fisherman's Cove, Chennai, built on the ramparts of an old Dutch fort, is now riding on a fresh new wave. Yet it remains the charming beach resort that's almost one with the Bay of Bengal. Where fun lovers return for good times. There's a nice new buzz however. In the renewed cottages and villas, the nouvelle restaurants, the high energy bar, and the spa where you'll go Ah! ... more less
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- Also Known As:
- Vivanta By Taj - Fisherman`s Cove, Chennai Hotel Chennai (Madras)