Its a shame, I Used to go here about 3 times a week, had Christmas here 2 years ago and had many client functions here, I also promoted them heavily in our village. That served me well!
On my birthday last year, came for a quick lunch and ended up having an absurd full blown argument with the manageress who refused to change a flat glass of champagne (the other one was fine but she insisted she wouldnt change it) and instead argued with me in front of the entire restaurant until I literally lost it with her.
Despite this, I came a month later to meet friends who wanted to come there. When I arrived, my friend who is the most placid person I know was ready to blow, surprise surprise, same lady. He'd been shown to a table, sat down, ordered a drink and she had subsequently come and told him he couldnt sit there, when he said he'd been seated by a waitress she told him "thats not possible". he then moved and had to wait 20 mins for his drink. 4 of us arrived, waited 2 hours for fish and chips.
I wrote and emailed to ask for an explanation on both of the above issues, got no reply, sums up their attitude frankly.
So far I have spent approximately £4000 on functions at other venues when I would have used the Albany.
A shame because it's a brilliant venue, the food is generally very good and many of the staff are great, I know they have had staffing problems but the place has become a local joke servicewise. Some good managers have come and gone, I don't get it, its really not rocket science and could be unbelievably good.
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