Was looking really forward to this holiday but looked more forward to come home (a day early).
Overall holiday was good. Plenty of activities and things to do off site and not far to travel to. Entertainment staff in the clubhouse were lovely and extremely friendly. Entertainment was not much, only had cyril the squirrel for approx half hour in the evenings to entertain my little one then it was a constant cost to entertain her in the arcade.
Clubhouse was grubby and dirty. We sat in the same seats all week and 4 out of the 6 nights there was a chip on the floor in the same place so doesnt look like anyone really cleans. Menus and tables were very sticky to touch and just didnt want to touch anything. Food was of very poor quality, just looked and tasted of bland microwave meals. Could see into kitchen and kitchen staff were just handling the food with no gloves and no washing their hands, so decided to eat out or in caravan.
The biggest let down of the holiday was the lack of cleanliness if the caravan.
The carpet was stained and had seen its days. There was mould spots on the sofa, in the shower and the bedroom curtains were covered in it. The taps had brown stuff around the base, the floor wasnt very clean so im glad i took slippers.
Went up to reception and politely told a member of staff about the mould to which she left a note for her manager to see the next day. The young girl was very nice and polite. Told her that i wasnt making a complaint but just making them aware that its there for the next people who rent the caravan.
Took the keys back to leave a few days later and took the curtain holders with me just to show her how covered they were. She called the holiday sales manager to have a word with me ( DIANNE COCHRANE) (a scottish woman) and i have to say what a RUDE and UNPROFESSIONAL woman. She was very unpleased that i had mentioned about the mould and was very rude to me in front of other members of staff. She said she had got the cleaners to go to the caravan try to clean the mould and raised her voice saying they couldnt clean much as the caravan was a tip!!! To which i replied it was not a tip and to bear in mind that i have a 3 year old child who leaves her toys here and there. As i was talking to her to try and sort the matter out she rudely cut across my and said "bye bye" so in other words "i dont care and dont want to hear what you have to say"!
I asked her why was she being so rude to me in front of her colleagues to which she shouted out "bye bye" again.
I think that she failed to do a people skills course by the looks of it.
I asked her had there been any sort of complaints in the past to which she told me with an attitude "no, none whatsoever" but then i look on the reviews and see that i am not the only one to say about the lack of cleanliness??!!
I will be taking this matter further as i will not be spoken to in that manner and humiliated in front of other members of staff just for pointing out a lack of cleanliness!!
- Official Description (provided by the hotel):
- Located on the water at Warsash with views over the Solent to Cowes on the Isle of Wight, Solent Breezes is the perfect park for sailing enthusiasts.‘Small and friendly’ describes Solent Breezes and you will receive a very enthusiastic and warm welcome from our Park Holidays team. The welcome extends throughout the park including our superb clubhouse where great value food can be enjoyed on our sun terrace whilst taking in the views. ... more less