I agree with previous comments, that is is good but could be better.
Compared with other Ice Hotels, it is rather back packer 'ish'.
Arrangements were well organised with excursions & safe storage of main luggage at a nearby hotel. We just took an overnight bag to the Snow Hotel.
The manager was very friendly, chatty & helpful. On arrival we were given our rooms & encouraged to view the other rooms too. There is an ice bar which I thought would have been used more, but really it is just a feature in the main entrance.
We were then shown around to the warm lounge, showers, restaurant. We then went to collect our arctic sleeping bags, socks, mittens & balaclava's.
Before dinner the manager gave a friendly & amusing demonstration on how to get the best night's sleep, which was fairly logical really. The only problem for the ladies is that if you want to go to the loo during the night you have to walk to the warm block to the toilet: so out of your sleeping bag, get dressed, then undressed to get back in your sleeping bag.
We cruised up the Norwegian coast before arriving at Kirkenes in the hope of seeing the Northern Lights to no avail. On arrival at the Snow Hotel, the weather was so clear we stayed up pretty late and saw a magnificent display. The reason for telling you all this is because we made sure we went to the loo several times before going to bed. I managed to get vey cosy in my sleeping bag and was asleep in no time & fortunately didn't have to get up to go to the loo.
We used the shower in the morning, there was just one shower each for men & women & one toilet, I do think there should have been more washing facilities. There were plenty of clean towels & toiletries. The warm room was somewhere open all night where you could make a hot drink with sofa's - which are pretty cheap looking. Considering the cost of staying I do thing that this area along with the showering facilities is pretty basic and really needs much revamping.
Back to dinner, as others have said the Gabba restaurant is warm & cosy, you do have to heat up your own reindeer sausage & main course salmon & cod, with ice cream & warm berries for dessert. Clearly this menu doesn't change. The food is perfectly acceptable. The restaurant closes at 12 midnight, as mentioned we stayed up late watching the Northern Lights display until about 1pm.
We had to laugh, before we had even gone to bed some of the older people staying there had already got up having only lasted a few hours in their ice room & slept somehow in the warm room. To be honest they were continually moaning (even before we reached the Snow Hotel) & it baffles me why they chose to stay the night in the first place. What were they expecting.
Breakfast was from 7.30am (I think) & we were not allowed in until they were ready. It was a buffet, the warm bread was delicious. The usual, cereal, eggs, ham, salmon, cheese, juice tea & coffee & fruit.
It was an experience made all the more memorable as we saw a spectacular display of Northern Lights.