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As Cascatas Golf Resort & Spa
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Reviews (208)
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All reviewshilton hotelbed apartmentindoor heatedcomfortable couchgreat facilities for kidshilton breakfastwasher dryershuttle busfree sun bedshotel buffetbeautiful apartmentgreat resortkids clubfantastic selectionchanging facilitiesshuttle service to the beachhired a car
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131 - 136 of 208 reviews
Reviewed September 13, 2012

Just back from a 9 night stay feeling tottally refreshed, tanned, probably 2 stone heavier but completely satisfied with our stay here.. Fab staff, beautiful hotel, a bit dissapointed that "Cilantro" restaurant was closed though, as I had researched before we went and was more than looking forward to dining there.. On saying that, the restaurants in the marina are more than wonderful so we were'nt lacking choice there. A must if it's a relaxing break you a are looking for, I travelled with another single female and although we had a great laugh the fact that this is a family or couple orientated complex would make me think twice about booking here again...

Room Tip: We had a room facing the golf course, initally we thought we would be missing out on something not having the pool view but in hindsight it was nice and quiet to sleep on in the mornings with no noise from early risers !!
  • Stayed: September 2012, traveled with friends
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Thank Gingerh68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

So glad to hear you and your friend had a great holiday and enjoyed your stay with us here at As Cascatas. Sorry you didn’t have the opportunity to try the Cilantro restaurant, it’s a good reason to come back to try it! Look forward to seeing you again in the near future!

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012 via mobile

We returned for a fortnights holiday one we were so looking forward to. The room was small with poor air conditioning so we upgraded to a much nicer room at a cost.

The hotel we were told was full when we arrived one of the restaurants was shut, the pool bar closed after 4 days, sun beds were removed from the grassed area. Shuttles to the marina reduced and now charged for sun beds on the beach. The weather was beautiful so we tolerated all of the above. A corporate function led to customers being advised that half of the main pool area would be closed from 14.00 hours in fact it was from 10.00am upon complaining we were advised this is the transitional time for the hotel.

Unacceptable and very disappointed for a Hilton the morale to this story Sept although told the hotel is full clearly service suffers try the Crown Plaza or 4 Seasons we will be in future. Hilton Honours customers.

  • Stayed: September 2012
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Thank Helsone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

I am sorry to hear about your disappointment regarding your stay. We are glad the weather was nice and that that still gave you the opportunity to enjoy our lovely sunny Algarve. We hope you will try As Cascatas again in the near future!

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2012

I have just returned from a 2 week stay at As Cascatas with my husband, son, his wife, and their children aged 7 Years and 15 months. We stayed in a 2 bed apartment which was very nice and reasonably equipped. Servicing the apartment was difficult for the staff because of the youngests sleep routine. However, on several occasions when the apartment had been serviced insufficient towels were left - not a good discovery when you have already got into the shower! Although the kitchen was well equipped with white goods, there were no tea towels to dry the toddlers bottles, cups and dishes that could not be put into the dishwasher. Initially, kitchen towels were supplied but that stopped half way through our stay. Other small niggles were that under the beds were filthy - only discovered this when looking for an earring. The bin in the shower room was broken and clattered every time you used it! Although there is a washing machine in the kitchen there is nowhere to hang clothes to dry (who wants to use the dryer in that sunshine - and what a waste of electricity!) and instructions state that you must not hang clothes on the balcony.

On 4 consecutive days the adult swimming pool had to be closed because someone had done a poo in it!

I found the staff on reception less than helpful, in fact on occasions bordering on rude.

On the positive the grounds were beautifully kept and a credit to the establishment. The pool area was also well kept. Paradise Island was rather expensive unless you stayed with your child. My granddaughter thoroughly enjoyed herself there, especially the zip wire!

Although the food was excellent it was a bit pricey.

The write-up states that there is a shuttle bus but this does get very busy and the queues quite lengthy. The pool bar closes at 5.30 which I felt was a little early. They had also run out of ice-cream and weren't planning on restocking as they were coming to the end of the season - a big disappointment for the children!

Nice - but I prefer the Four Seasons!

  • Stayed: August 2012, traveled with family
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2  Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

We are pleased to hear that the paradise island was enjoyed by your granddaughter and that the apartments and grounds were appreciated. I am sorry to hear about the rest of your stay and hope that you will return to As Cascatas again in the near future!

Kindest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

We have just visited As Cascatas Golf Resort & Spa for a stay of 10 days. This is first time I visit Algarve, so all was new as experience and impressions. The hotel complex is nice, but the description of images we had seen in our research do not present the full picture of what you should expect. Vilamoura is 20 min walk away. The area although advertised as suitable for stralls, is pretty unfriendly to walks. You need to watch out for 50km speeding cars, and bikes that are sharing the pedestrian area. All houses and complexes are enclosed with fences, so you end up walking through endless labyrinth.

As a start the apartments are in the same compound with Hilton, but they are a separate estate with a self-service I think in a positive way. What I was expecting to see is private flats, but the people bathing at the swimming pools were non-stop passing by our flat walking over the grass lawns, not a nice experience. Also none of the swimming pools are suitable for swimming, soaking is the main activity. However, if you come with kids, they would love them. I prefer more active holiday, so I was disappointed to see that the only activity around is the gym and maybe playing some golf. The gym is very basic and half of the equipment was out of service.

The complex is pretty secluded, so for a better experience I would advise renting a car. I needed to keep in touch with work, so the lack of internet wi-fi was an issue, and I had to buy myself a longer than 3m ethernet cable provided by the reception for 5EUR per day. Still the speed was an issue, and was not a great experience to wait for a buffering.

I think for me the biggest problem was the food options, as the restaurants in Hilton were not good enough and if you want to follow a healthy regime you need to stock up from some big supermarket, which is not in Vilamoura. It is still puzzling for me, why the complex is not offering catering service to its guests from a big supermarket, so their guests don't waste time on shopping for food. The food options at Vilamoura are around the Marina, but again the healthy options are very limited.

One positive I would like to factor is the amazing staff - always helpful and friendly.

Room Tip: Definitely opt in for double room, as they are more spacious.
  • Stayed: August 2012, traveled with friends
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2  Thank Ganfina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales and Marketing at As Cascatas Golf Resort & Spa, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

Thank you for your great review! We are glad to hear that the staff were amazing in regards to friendliness and service. Sorry to hear the gym wasn’t up to standard and we will look into it. We hope you return to As Cascatas again in the near future.

Kindest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2012

We are from London and we travelled to As Cascatas with my boy and girl of 2 and 4 years old.

We had a 2 bedroom apartment which in short, was nothing short of excellent. The same apartment anywhere else on the Med would cost an absolute fortune. With all the trappings of the Hilton hotel everthing was there from a top spa, gym, pools etc. The people on reception were great and were always there to help and assist you.

The apartment has amazing facilities and a great bed too (not too hard, not too soft). The TV/DVD player is superb and the kitchen has everything and then some. Bathrooms were great too.

My main critisicism is the pool. It is great that this place is child friendly but when you have 15 teenagers totally taking over the pool and playing handball making excessive noise and splashing water on sunbathers, hitting them with the ball and not allowing absolutely anyone else to swim in the pool something must be said. It's ridiculous. The other criticism I have is that the very small childrens pool should be heated.

Internet in the room was good and was able to work with my laptop using hotels wired connection with no issues.

Overall an excellent experience, especially if you have children. We will return. Vilamoura is a sweet town/marina and there wasn't any chav type folk around. All very decent.

  • Stayed: August 2012, traveled with family
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2  Thank sajsami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales & Marketing at As Cascatas Golf Resort & Spa, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at As Cacatas Golf & Spa Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at As Cascatas aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

So glad to her that you and your family enjoyed your stay with us at As Cascatas. We hope you enjoyed our facilities and happy to hear that you were satisfied with the wifi connection in your accommodation. We hope to have you back again in the near future.

Kindest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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