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“Fabulous Hilton”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Maidstone, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fabulous Hilton”
Reviewed April 25, 2014 via mobile

Me and my partner have just returned from a wonderful stay at the Hilton Vilamoura. Upon arrival the staff were very friendly and welcoming. Our room wasn't ready as we were early, we left our luggage in a secure luggage room and explored the hotel. The reception called us when the room was ready which was about an hour before check in time. The room was immaculate and very specious. We booked a standard room and requested a good view and a double bed, both of these were granted.

We were a bit shocked when we ordered 2 cans of fanta and paid 8euros for this! But we did find a supermarket just down the road where we stocked up on cans of pop for 63cents and bits for lunch.

The hotel offers a complimentary shuttle down to the marina which isn't just one way, you can come back to the hotel as well. Spaces are limited so I would say get there a little bit before the designated time.

The marina is nice with a selection of restaurants, bars and shops. We had a lovely meal in an Italian called 'italia'.

Overall we had no complaints about this hotel, the staff were extremely friendly and made us feel very welcome. Everywhere was very clean and the food at breakfast was really nice. A good variety of food! We would definitely return here again.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annabel18792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 28, 2014
Dear Guest,

Thank you for posting a review on TripAdvisor following your recent stay at the Hilton Vilamoura. Your excellent rating and kind comments on the service and resort facilities are highly appreciated.

We are so pleased we succeeded in providing you with a fabulous experience and that you felt so well looked after by our staff.

Thank you for recommending our resort and we look forward to having the pleasure of welcoming you both back again very soon.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Manchester, United Kingdom
Level 4 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 23, 2014 via mobile

Just returned from a fab 10 day break at this hotel. My family and I were extremely well looked after by the hotel staff who went out of their way to assist us whenever necessary. In fact, while we were there, my son unfortunately had a cycling accident and sustained some minor injuries. The hotel reception went out of their way to help - they took me to the scene of the accident to pick up my son and other family members, and drove me back and forth from the hotel to pick up medical documents, etc. The reception manageress also offered her help in any way possible asking if we needed lifts to and from the hospital to meet the ambulance there. I was so impressed by their caring attitude and helpfulness. All around the hotel the service was exemplary and all staff members were very friendly and smiley! The hotel speaks for itself - a beautiful oasis in a quiet, pretty residential area, close to the ever-popular Vilamoura marina.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Popsi21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 28, 2014
Dear Guest,

I’m delighted you chose the Hilton Vilamoura for your family holiday and felt so well looked after throughout your 10 day stay.

It was most unfortunate that your son had a bike accident but I’m glad you felt our staff supported you all the way and have consequently earned your praise and appreciation. They are trained to deliver quality service but it’s the personalised treatment that reflects their caring attitude towards our guests.

The whole team joins me in thanking you for this excellent endorsement and we all hope to welcome you and your family back again very soon.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
4 hotel reviews
Reviewed April 23, 2014 via mobile

Third time of staying in this hotel and loved it again. Gold hilton honours so the upgrade and free spa use is def a big part of the reasons we return.
Breakfast is amazing and the egg chefs in particular date brilliant. Very nice and friendly too.
Only two downsides is that we weren't able to get a late check out. As I am a gold member I think this could have been allowed as we only wanted it for an extra half an hour.
Also the fact that we were told that u can only get the shuttle bus down the marina but not able to get it back anymore. Seems daft as it is down there anyway and also it is a dark walk back so seems a bit unsafe.

Stayed April 2014
Helpful?
Thank Spagirl1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 28, 2014
Dear Guest,

Thank you for returning a third time to the Hilton Vilamoura. Your loyalty and kind comments on the service and resort facilities are highly appreciated.

I’m sorry to hear that we weren’t able to extend a late checkout but as I’m sure you’ll understand, we wouldn’t have denied your request unless strictly necessary. As for the shuttle service, as of mid April the bus has been running on a regular schedule and guests are able to go as well as return from the marina.

Again thank you for your valuable feedback and we are all very much looking forward to seeing you on many more occasions.

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckinghamshire, United Kingdom
1 review
Reviewed April 23, 2014

Great staff, they're the greatest asset of the hotel. The accomodation is excellent as you'd expect of this brand. The location is also good, just E5 to get to the marina by taxi but there is a semi regular free shuttle as well. Overall extremely pleasing experience although it wasn't cheap I do think it was value for money.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 29, 2014
Dear Guest,

I am delighted you enjoyed your stay at the Hilton Vilamoura and that we delivered on your expectations both in terms of the facilities and service.

The whole team joins me in thanking you for this excellent endorsement and we all hope to welcome you back again very soon.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
1 review
Reviewed April 23, 2014

We have just returned from 5 days in this hotel. From start to finish the service was exemplary and we will return in the future. The hotel and its grounds are very well kept and the choice of breakfast is amazing. Dinner was excellent with the food being cooked as requested i.e. we asked for Medium Rare steak and got it!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nicholas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 29, 2014
Dear Guest,

Thank you so much for your kind comments on TripAdvisor about your recent stay at the Hilton Vilamoura.

I’m very pleased you enjoyed the service from start to finish. Taking good care of our guests and making them feel valued and respected are at the heart of our efforts.

It was a pleasure to have you with us and we can’t wait for your return.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inchinnan, United Kingdom
1 review
Reviewed April 23, 2014

I stayed here with my daughter and 2 grandsons last week. Wonderful holiday. Cleanliness of hotel and room was spot on! Beds comfy and towels and bedding changed regularly. Reception staff were particularly helpful. Choice at breakfast was first class. Ice machine on every floor was a winner for me. Can't fault this fabulous hotel and will be back. Only drawback was the distance to the marina, so would advise hiring a car. Would highly recommend.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 28, 2014
Dear Guest,

Thank you so much for your excellent endorsement of the Hilton Vilamoura on TripAdvisor.

We are thrilled you had a wonderful holiday and felt comfortable and well looked after by our staff, having been particularly impressed with the cleanliness of the accommodations. I’ll be sure to extend a special thanks to the our reception and housekeeping teams for doing such an outstanding job.

We thank you for your recommendation and hope you will become regular visitors at our resort.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 21, 2014

Just returned from our third stay at this hotel in as many years. We spent 8 nights at the hotel on a B&B basis during the Easter holiday period.

We cannot fault this lovely hotel. Very spacious rooms (we stayed in a Deluxe Plus room overlooking the Pinhal golf course), immaculately clean throughout all areas of the hotel, huge choice at buffet breakfast and excellent levels of service from front desk, restaurant/bar staff, pool attendants and maid service. Fantastic childrens play area and very well equipped gym, which is open 24 hours.

We used the complimentary shuttle bus at night to take us to and from the Marina for dinner. Very handy as it runs back and forth from the hotel throughout the evening up until 9.30pm, which possibly becomes later in the summer months.

As Hhonors Gold members we got complimentary use of the Seven Spa which is stunning and not to be missed. Loved the Carribean Shower experience! Children have to pay 10 Euro to use the Spa although there is a free to use very good heated and covered pool adjacent to the main outdoor pool which is perfect for kids.

Well done to management and staff at this fantastic hotel. We will be back again soon.

Room Tip: The Deluxe Plus rooms are worth the bit extra as they give you a separate kids sleeping area, a huge...
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weegiewanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 23, 2014
Dear Guest,

It is wonderful to receive such positive feedback from a valued returning guest and reassuring to know that we continue to deliver on your expectations. I trust you went home feeling relaxed and recharged after soaking up the sun and indulging in the spa.

The entire team joins me in thanking you for your kind endorsement and we are all looking forward to welcoming you and your family back on many more occasions.


Kind regards,


Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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