This hotel has potential but the staff need to be trained to a higher level if the hotel is to justify the 5 stars outside..........thus is patently not true under anything but the most optimistic assessment. I was disappointed from the start when my so called HHonors 'upgrade' tried to put me in a room 2/3 the size of what I had booked. This took an age to resolve and left a sour taste........how many chances do you get to make a first impression?
Aside from this housekeeping had the really annoying habit of not making up the room whilst it was empty all day and then insisting on arriving when we returned from a day out.
The good points were the 7 Spa and the breakfast...........we didn't eat in the hotel apart from thus due to previous comments - why would you when there are so many quality restaurants locally and at much more reasonable prices.
Would I return? I doubt it.
- Official Description (provided by the hotel):
- Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more less
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- Also Known As:
- Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
- Hilton Vilamoura As Cascatas Golf Resort And Spa
- Hilton International Vilamoura
- Vilamoura Hilton
- Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve