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“Average..........that about sums it up........”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #5 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed November 2, 2013

This hotel has potential but the staff need to be trained to a higher level if the hotel is to justify the 5 stars outside..........thus is patently not true under anything but the most optimistic assessment. I was disappointed from the start when my so called HHonors 'upgrade' tried to put me in a room 2/3 the size of what I had booked. This took an age to resolve and left a sour taste........how many chances do you get to make a first impression?
Aside from this housekeeping had the really annoying habit of not making up the room whilst it was empty all day and then insisting on arriving when we returned from a day out.
The good points were the 7 Spa and the breakfast...........we didn't eat in the hotel apart from thus due to previous comments - why would you when there are so many quality restaurants locally and at much more reasonable prices.
Would I return? I doubt it.

Room Tip: Check what is offered by way of upgrade.........
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  • Stayed: October 2013, traveled as a couple
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1  Thank pma262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded November 7, 2013

Dear Guest,

Thank you for visiting the Hilton Vilamoura and sharing your comments on TripAdvisor. I regret that we failed to provide you with the 5 star quality hospitality service which we are renowned for and our guests have come to expect.

I can assure you that the issues you have outlined will be addressed at our next staff meeting and we will continue to work hard to deliver on expectations and ensure that all our guests feel appreciated and well looked after.

Again thank you for your feedback and we hope you will consider returning at some point in the future.

Kind regards,

David Ecija
General Manager

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1,431 - 1,437 of 2,627 reviews

Reviewed October 31, 2013

Had an excellent stay at this hotel, with great service and hospitality. The hotel is very scenic and clean. Lovely display at night with a wonderful atmosphere. Got a lovely surprise cake delivered to the room for our daughters 1st birthday.

  • Stayed: October 2013, traveled with family
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1  Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded November 7, 2013

Dear Guest,

Thank you so much for your kind review and endorsement of the Hilton Vilamoura.

We are so pleased you enjoyed the surprise for your daughter’s 1st birthday and we wish her many happy returns.

We love looking after our guests and hope to see you and your family back again soon for more special occasions.

Kind regards,

David Ecija
General Manager

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Reviewed October 31, 2013

Nice hotel. About 20 minute flat walk from marina. Great staff and facilities. Would have been 5 stars but wasn't overly impressed with breakfast but perhaps just down to personal taste.
Good gym and equipment open 24 hours and accessed via room card which was good.
Didn't eat in hotel in evening as went to marina.

Room Tip: Lower floor rooms have limited view of pool area.
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  • Stayed: October 2013, traveled as a couple
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Thank Tynewydd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded November 7, 2013

Dear Guest,

Thank you for returning to the Hilton Vilamoura and your kind comments on TripAdvisor.

I’m so pleased you enjoyed your stay with us again but was rather concerned to learn that the breakfast experience did not impress you as much as last time. I will certainly have a word with the chef to ensure consistency of quality and service.

Thanks again for your feedback and we look forward to your return on many more occasions.


Kind regards,

David Ecija
General Manager

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Reviewed October 30, 2013

The Hilton was an excellent choice for a family short break. The apartments were fantastic, spacious, spotless and right by the pool. The free transfer to the town meant no car was needed and yellowfish transfers were superb - punctual, polite and friendly and very easy to book online. We have booked again for next year!
Marianne Jeanes

  • Stayed: May 2013
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1  Thank MarianneJeanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded November 12, 2013

Dear Mrs Jeanes,

Thank you for staying with us during your short family break in May and the excellent endorsement on TripAdvisor.

I’m delighted you were impressed with the hotel facilities and can’t wait to see you and your family back again next year.

Kind regards,

David Ecija
General Manager

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Reviewed October 29, 2013

The hilton at Vilamoura.
If ever there was a case of an establishment getting it almost right but slipping on the final 5 percent this could be one. We strayed at the hotel for 4 nights. The hotel is situated about 10 minutes by car of 20 minute walk from the Marina in Vilamoura. It's a beautiful complex with superb facilities and almost brilliant ! The hotel is bright and spacious with a beautiful pool area. Rooms are bright spacious and functional. The staff were courteous and helpful. The on site spa is superb. So with all this what was wrong , well a few issues combined to let the establishment down. We used the health spa on two occasions , on the first occasion a relaxing massage was constantly interrupted by the sound of the therapists mobile phone vibrating on silent ! On the second visit the peace and tranquility of the health spa was broken by the sound of a noisy and very young child who we were advised was having a swimming lesson in the relaxation hydro area ! Surely any spa worth it's rating would not admit young children !
The second issue concerned the food quality in the bar , on arrival and tired from an early flight we decide to eat in the hotel bar. I ordered the burger and I can honestly say it was the worst burger I had eaten in a long time ! Poor meat on a stale bun was not what I expected from a hilton. My partners food was very good as we're the other meals we had in the hotel afterwards. One other small complaint was that while the rooms were cleaned daily basic details like hanging up hotel robes , removing opened bottles of water etc were ignored. So aside from these issues this is a very good resort with very friendly staff especially at reception where they could not have been more helpful. Had they not have slipped up on the few issues above I would have rated it as brilliant. So instead it is Nearly but not quite !

  • Stayed: October 2013, traveled as a couple
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Thank JCRDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded November 7, 2013

Dear Guest,

Thank you for staying at the Hilton Vilamoura and sharing your comments on TripAdvisor.

We are very pleased you were impressed with the superb resort facilities but regret having let you down in a few areas. I would like to sincerely apologise for the disturbances you experienced at the spa and will be sure to address these and the cleaning issues and food quality with our team to ensure that we make the necessary corrections.

Your feedback as a valued guest is something we take very seriously and use in the continuous improvement of our property for current and future guests.

We hope to have the pleasure of welcoming you back again for a completely brilliant 5 star experience next time around.


Kind regards,

David Ecija
General Manager

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Reviewed October 29, 2013

We stayed at this great Hilton hotel in May and it really is a lovely hotel. we especially enjoyed the quality of the rooms and facilities - this hotel is a vary good 5 star Hilton. It is excellent for both families because of the various swimming pools and children entertainment in the playground as well as for playing golf. the hotel is next to a nice course and many of them are close by with free shuttle services to take you there.

A special note of thanks to the very friendly staff and especially to Dina from the front desk. She is a lovely, pro-active and talented hospitality lady who made our stay extra special when we had some minor health issues with our baby.

Will definetely come back here!

Room Tip: - very good breakfast buffet - check out the 'romantic pool' (if you don't have any chi...
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  • Stayed: May 2013, traveled with family
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    • Cleanliness
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Thank Bart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded November 12, 2013

Dear Guest,

Thank you so much for writing about your stay in May at the Hilton Vilamoura on TripAdvisor.

I’m so pleased you had a 5 star experience and that Dina provided the special care and attention required for your child. I’ll be sure to share your kind comments with our friendly team and extend a special thanks to Dina who is always so resourceful.

I trust that your baby is well and we would all be delighted to see you return to our resort in the near future.


Kind regards,

David Ecija
General Manager

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Reviewed October 28, 2013

First class service, room, staff, food, pools. Couldn't fault this very worthy 5* hotel. From the moment we arrived to the moment we left it was just excellent. Very much hope to return in the future. Weather was just lovely too which was rather lucky in late October!

  • Stayed: October 2013, traveled with family
    • Value
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    • Cleanliness
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Thank nina171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded November 7, 2013

Dear Guest,

Thank you for staying with us and the lovely endorsement on TripAdvisor.

We really appreciate your kind words of praise and are all looking forward to welcoming you back again soon.


Kind regards,

David Ecija
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Address: Rua da Torre D'Agua, Lote 4.11.1.B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#5 Luxury Hotel in Vilamoura
Price Range: $106 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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