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“Fantastic hotel, Dina from front desk is the best”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic hotel, Dina from front desk is the best”
Reviewed October 29, 2013

We stayed at this great Hilton hotel in May and it really is a lovely hotel. we especially enjoyed the quality of the rooms and facilities - this hotel is a vary good 5 star Hilton. It is excellent for both families because of the various swimming pools and children entertainment in the playground as well as for playing golf. the hotel is next to a nice course and many of them are close by with free shuttle services to take you there.

A special note of thanks to the very friendly staff and especially to Dina from the front desk. She is a lovely, pro-active and talented hospitality lady who made our stay extra special when we had some minor health issues with our baby.

Will definetely come back here!

Room Tip: - very good breakfast buffet - check out the 'romantic pool' (if you don't have any chi...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Bart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, November 12, 2013
Dear Guest,

Thank you so much for writing about your stay in May at the Hilton Vilamoura on TripAdvisor.

I’m so pleased you had a 5 star experience and that Dina provided the special care and attention required for your child. I’ll be sure to share your kind comments with our friendly team and extend a special thanks to Dina who is always so resourceful.

I trust that your baby is well and we would all be delighted to see you return to our resort in the near future.


Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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rugby
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed October 28, 2013

First class service, room, staff, food, pools. Couldn't fault this very worthy 5* hotel. From the moment we arrived to the moment we left it was just excellent. Very much hope to return in the future. Weather was just lovely too which was rather lucky in late October!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank nina171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, November 7, 2013
Dear Guest,

Thank you for staying with us and the lovely endorsement on TripAdvisor.

We really appreciate your kind words of praise and are all looking forward to welcoming you back again soon.


Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 28, 2013

I know I'm very late writing this review but my opinion hasn't changed in the slightest ! My boyfriend and I(21 and 18) spent the week of July 21st to July 28th in this truly magnificent Hilton Resort. On arrival we were greeted with very friendly staff, who took our bags to the room, checked us in promptly and explained everything about the hotel that we needed to know, pool and beach cards, breakfast, WiFi etc.
Our room was beautiful! Absolutely spotless, modern, air-conditioned, spacious and comfortable. The room was cleaned everyday and all towels were changed daily.
Breakfast was delicious with a great selection and great service.
The main pool was one of the greatest assets to the hotel! It was very relaxing however, sunbeds run out very quickly so it maybe no harm to go down to the pool early to avoid disappointment.
The one thing I could possibly fault about the hotel is its location but of course, management has arranged a frequent free shuttle service to the beach and marina which solves this problem.
This was by far the best hotel both my boyfriend or I have ever stayed in.
Well done to all the Hilton staff! We will be back next year!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, November 7, 2013
Dear Guest,

Thank you for staying at the Hilton Vilamoura and taking the time to write such a wonderful review on TripAdvisor.

We are thrilled that you enjoyed the resort facilities and above all, the staff. With their expertise and dedication, they are truly committed to delivering excellent guest service, as you so rightly state, going above and beyond all expectations.

Thank you for such encouraging comments and we are all very much looking forward to your next stay with us.

Kind regards,

David Ecija
General Manager
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Wicklow, Ireland
Level Contributor
116 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 27, 2013 via mobile

A great Hilton. Staff are exceptional and location is great. Rooms are a generous size. Go for a golf course view, some rooms overlooking the pool (which you pay extra for) are in shade all day. The Spa is good and good rates. Well worth a visit!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jt100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 29, 2013
Dear Guest,

Thank you for staying with us and your excellent endorsement on TripAdvisor.

I’m delighted you were impressed with the hotel location as well as the facilities and staff.

We are all looking forward to welcoming you back again soon.


Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 26, 2013

This is a comfortable, modern hotel. I spent four nights here, but will be booking for longer the next time.

Golf view rooms are nice and quiet, but the balconies lose the sun after about 3pm. Very few balconies have evening sun, unless you face the road and this can be a bit noisey. One side of the hotel gets little or no sun - so if it's important to you, check before selecting your room.

The reception staff were excellent and very professional. The hotel was extremely busy but they were so friendly and helpful, when they were clearly under a lot of pressure.

Breakfast was good, with an outside seating area if you prefer the morning sun.

Rooms were really nice, the armchair and footstool was very comfy, bed and pillows the same and the bath with glass screen around it was such a bonus. You even have an adjustable volume control beside it so you can watch TV while relaxing in the bath.

The shuttle bus will bring you to a fantastic beach, you can walk along it all the way to Olhos d'agua if you are feeling energetic!

I would recommend this hotel and will be returning sometime soon I hope.

Room Tip: Golf view rooms are nice and quiet but do not get late afternoon/evening sun.
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  • Stayed October 2013, traveled solo
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Helpful?
1 Thank chrissie42ire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 29, 2013
Dear Guest,

Thank you for staying at the Hilton Vilamoura and your kind review on TripAdvisor.

We are delighted you enjoyed your stay with us and felt so well taken care of by our staff.

Earning your loyalty is our greatest reward and we all look forward to welcoming you back again for a longer stay next time.


Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 24, 2013

Stayed here for 3 nights, as hhonors gold member was upgraded from a standard twin room to a 2 bedroom apartment which was more than sufficient for the 2 of us traveling. The apartment was nicely appointed and fully self contained with a fully equipped kitchen and laundry. The carpet in the master bedroom was showing signs of age and was not very clean. This hotel is overrun by British tourists in the summer but this did not seem to bother me too much as there was always space at the pools to find a sun lounge. The restaurant had a reasonable offer on the dinner buffet and the breakfast buffet was of typical Hilton quality. There was a complimentary shuttle to the marina at night running every 10-15 minutes, there was also a daytime shuttle to the beach but I did not utilize this service. Parking is free and undercover which was a bonus and is so hard to come-by these days with major hotel chains. The highlight for me of this hotel was the spa/wellness facility to which I had complimentary access thanks to hhonors gold membership (normal cost 20euro per entry) it was very nicely appointed with plenty of relaxation/therapy zones as well as sauna/steam room aroma shower and plunge pools/thermal jets basically one of the best spa's I have been to at a hotel. The staff went out of there way for any request and were very helpful especially the girls in the spa well done!

  • Stayed September 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank avi8or_1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 29, 2013
Dear Guest,

Thank you for staying with us and sharing your experience on TripAdvisor. I’m delighted you were impressed with the hotel services and facilities, and especially that you enjoyed the spa so much.

I trust you returned home feeling relaxed and recharged and we hope to see you again for a longer stay next time.


Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 24, 2013

to show anyone reading tripadviser that these reviews are honest and real and not stooge reviews by allies......i wrote a review about this hotel in jan 2012 althought i was very positive i somehwo felt something was missing,,,,well perhaps it was my brain that was missing,,,i have recently returned to the resort and i owe it an appology if iwas in any way dismissive...as per the last review the hiltons rooms are spacious and very clean ,,there are 3 adult pools and 2 kiddy ones set in an encharting boulder surround ,,based id say on an alibaba theme which also serves to hide away neatly the gym which by hotel standard is very good and an excellent outside bar and restaurant ,,id say these come into their own in the hot summer months giving great shade,,,,the whole hotel is in a pleasant crescent shape and gives great views over pools and the adjoining golf course ,,,we never ate in the restaurant in the evening so can make no comment but found the breakfast superb as good as you would get in any hotel anywhere ,,,,likewise the cocktail, bar called rubi was excellent good buzz 2 sports tv with no commentary ans a good selection of bar snacks,,,in the evening the bar seves a great range of cocktails ....the hotel had a few corpoate conferences during our stay and has ample conference space so as to to interfere with other guests many of the drinks meals being served in the lower floor area,,,,great free business centre which is free,,,,now for the hidden gem the seven seas attached spa is simply top class we were lucky enough to be there for spa week which offered great discounts but even normal prices are great and the experience magical so there you have it a great hotel well located and a fantastic experience

Room Tip: i thk you get a\ giiod view anywhere
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacklon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 29, 2013
Dear Guest,

It is always wonderful to receive such positive and enthusiastic feedback from a valued guest! I’m so pleased you decided to return since your last stay in January 2012.

I recall finding your first review most intriguing as you felt the resort lacked something that you couldn’t exactly pinpoint. I’m delighted we succeeded in providing you with a fantastic experience this time around and am certain all doubts you may have had, have now been laid to rest.

Again, thank you so much for staying with us a second time. Your loyalty is very much appreciated and we look forward to your return year after year.

Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Family Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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