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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Albufeira
Level Contributor
3 reviews
“Very good”
Reviewed October 20, 2013

The hotel is very nice, friendly and accommodating staff.
The room was very good, well presented and big. Quality and cleanliness of the suite we had was excellent. Food and comfort excellent. Well kept grounds.Quiet at night.

Room Tip: Smoking & no smoking rooms are available
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank AlgarveVintageTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 23, 2013
Dear Guest,

Thank you for staying at the Hilton Vilamoura and your wonderful feedback on TripAdvisor.

Looking forward to seeing you back again soon.

Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,443 reviews from our community

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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (423)
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Guernsey, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 20, 2013

I would recommend this hotel because it ticks all the boxes and the location is great for the Marina and the golf courses. The staff go the extra mile and the service and facilities are great. The breakfast has everything you would want and there is a good room service menu at very reasonable prices. The marina is a ten minute walk or take the Hilton shuttle bus if it's available. One golf course is right across the road from the Hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JSWe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 21, 2013
Dear Guest,

Thank you so much for this excellent review on TripAdvisor.

We are delighted that we succeeded in meeting your expectations both in terms of facilities and service.

We couldn’t have hoped for a better endorsement and hope to welcome you and your spouse back again soon.

Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuneaton, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2013

This was our first stay in the Algarve (my husband and myself) we are HGV members and stayed for 1 week 5th October to 12th October in one of the fantastic apartments we had 2 bedrooms, but only needed one (there was only a 2 bed available when we booked). We had breakfast each morning in the apartment, but did use the restaurant in the evening, or ordered room service and we thoroughly enjoyed each meal and we can be hard to please. We used the gym 5 mornings of our stay, which was a good addition. The pool area when we stayed was fairly quiet, but I expect during school holidays may be not so relaxing with lots of children. We visited the nearby beach 2 days and was very impressed with the hotel transportation and staffed private area and the beach was wonderful. We have nothing but praise for the standard of the hotel and all the staff we encountered, our room was cleaned every day with fresh towels and the welcome basket upon arrival was a lovely touch. We have already booked another stay next year 28th May for 1 week and would throughly recommend this hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngeG67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 21, 2013
Dear Guest,

Thank you so much for choosing the Hilton Vilamoura and taking the time to write such a wonderful review on TripAdvisor.

I am delighted you enjoyed the resort services and facilities and that you have already booked again for next year! Thank you for commending our staff. I will be sure to share your kind comments with the entire team and thank them for their continued commitment to ensuring the overall satisfaction of our guests.

Again, thank you for your feedback and we’ll be looking forward to welcoming you and your husband back again in May.

Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Level Contributor
248 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed October 16, 2013

We are members of Hilton Grand Vacation Club. We are not owners at this particular property, but love the flexibility that Vacation club membership gives us to stay at other properties. We picked this location because we wanted to take my husbands parents on a holiday for their anniversary and they live in the UK. We booked 7 nights in a 2 bedroom, 2 full bathroom condo style unit that was part of the main hotel. We were very pleased with the accommodations. The unit was stylish, comfortable, clean and had all of the amenities we have come to expect at Grand Vacation Club. We did have to negotiate with hotel management over the WiFi situation. As we travel a great deal for work, we are Hilton Diamond members in addition to vacation club members, and typically receive WiFi for free at Hilton, but we were told that that benefit did not apply if we were guests at the hotel via Grand Vacation Club. We did prevail and were given free WiFi (I should add it is free in the public areas, but they charge 15 euros a day otherwise. There really is no excuse for not offering ALL guests free WiFi these days, so we hope Hilton changes it's policy on this). Since we had a full kitchen at our disposal, we did not opt for the meal plan, but did go for the buffet breakfast on two occasions and received a 10% discount as vacation club members. The buffet was very good. We also had lunch by the pool on two occasions, and again, it was good and we received 10%. It was a bit pricey, but it always is when staying at a resort. The quality of the food and the service was up to par. While there, we took advantage of the spa. It was very nice and the treatments we had were excellent. The pools were very nice, but it would be nice if they were heated. While we had fantastic hot weather, it had been wet and colder for the previous week and the water temperature was not very comfortable. We also found that fact that the water falls had been turned off made the place look a bit "down on it's luck". They should be on all year. I'm not certain why they weren't. They run a shuttle down to the marina which is helpful. All of the staff we encountered were helpful and professional. We especially thought that Nicole in the Grand Vacation Club Office was just lovely. Very friendly and stellar at her job.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank jtreby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 18, 2013
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your holiday with your in-laws as part of your Vacation Club membership and writing about your experience on TripAdvisor. We very much appreciate your kind comments and are delighted you enjoyed your stay.

It seems you were particularly impressed by the cleanliness, comfort and style of the accommodations, the food quality and service, spa treatments and pools. I’m very pleased our staff took good care of you, especially Nicole who is certainly a very dedicated member of our team.

I’ve also made a note of your suggestions on wifi, pool heating and waterfalls to be addressed at our next management meeting with a view to improving the guest experience.

We very much appreciate your valuable feedback and look forward to welcoming you and your family back on many more occasions.

Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiltimagh, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2013

We stayed at the Hilton for 4 nights last week and we had a really great stay. The staff were magnificent particularly Dina she really helped us out when we requested a room with a double bed as we got twin beds ( didn't realise you need to ask for a king bed to be sure of getting a double) .The breakfast was terrific especially the omelettes .Prices at the bar and pool restaurant were quite steep ,but there is great value in the local cafes & restaurants around the hotel .There is a lovely cafe beside the Ali supermarket called Mora Doce the owners are really lovely with lovely sandwiches etc .

Room Tip: Ask for a king bed to be sure of not getting twin beds and also ask for a pool or golf view up high
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mayoboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

Thank you so much for writing about your recent 4 night stay at the Hilton Vilamoura on TripAdvisor.

I’m so pleased you had a positive experience and the room situation was handled so promptly by Dina. I’ll be sure to share your kind comments with our magnificent team and extend a special thanks to Dina who is always so resourceful.

Thanks again for your feedback and we would be delighted to see you return to our resort in the near future.


Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
140 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 12, 2013

I stayed in this hotel only one night but I will always remember it fondly. Starting with the fact that price for the taxi from Faro airport was exactly as advertised on the hotel site, feeling very welcome at the front desk both on the arrival and the departure, ending with the fact that my room was very comfortable with spacious balcony offering an amazing view over golf courses and beyond to the ocean. Breakfast service was also excellent.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cristiano_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

I’m absolutely thrilled that you enjoyed your stay and had a fabulous experience from start to finish, even if only for one night!

Looking forward to seeing you on many more occasions and hopefully for longer stays.

Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 12, 2013

We just came back from Portugal spending a few days at this beautiful property with all the amenities. First, the location was great -- a short trip to the Harbor or the Beach (shuttle available). Second, the room was spacious, light and very comfortable. The bar and restaurant were excellent as well. The stand out professional at the resort was Bernardo at the front reception/check in area. He set the tone for an excellent stay and was a wealth of information! The pool area was outstanding. The Fitness Center was large and well equipped. One minor issue was the noise of the treadmills -- they required servicing. When you go in to town watch for metered parking, we were ticketed on the first day when we missed the signage. Free parking is located behind McDonalds for Harbor touring and dining.

Room Tip: Rooms mid floor overlooking the pool are quiet with a great view.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mmclayton44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

Thank you so much for staying at the Hilton Vilamoura on your trip to Portugal and your excellent review on TripAdvisor. We are very appreciative of your encouraging comments and wonderful endorsement of our property.

We are delighted that you enjoyed your stay with us and were particularly impressed with the location and staff. I’ll be sure to share your kind words with everyone here and extend a special thanks to Bernardo who is a true asset to the team.

I’m sure you took lasting memories back with you to San Francisco and we all hope to see you again on your future travels to Portugal.

Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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