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“Space, ... the final frontier.”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Middlesbrough, United Kingdom
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Space, ... the final frontier.”
Reviewed April 17, 2013

We stayed at two hotels in one vacation: one good and one bad. We arrived at the Hilton in Vilamoura in the Algarve after a nightmare stay in a hotel with a tiny room, no storage space, and building work going on. Having located the Hilton (no mean feat – everything is difficult to find in the Algarve and even our GPS lied to us) we checked in and got upgraded to a family suite. Sometimes being a diamond honours member is really useful.

We had two adjoining rooms and so much storage that we could have put each item in its own drawer. We had two baths and virtually two of everything. I have to say that was really nice to be able to spread out and feel relaxed. I could sit in one room using my laptop and my wife could use the other room practicing on her roll-up piano. Everything was pretty well immaculate (although the beds were fairly basic).

The hotel was large with a good gym and lots of other facilities. We generally ate out because Hilton prices tend to be far higher than local prices, although our two meals at the Hilton were excellent. Breakfast was included and the range of products at the buffer was excellent. The staff were all friendly and helpful.

We were there over the Easter period and there was a large number of very young children. Fortunately, they were all very well behaved and we had no noise problems. However, the bed rooms are not shielded from the corridors (there’s no second inner door) and we were able to hear conversations in the corridor. Noise could be a problem in the high season.

Overall we had a great time at the Hilton. We loved our spacious accommodation. My only criticism was that it was about a 30 minute walk to the centre of the town (we had no anxieties about walking home in the dark – Vilamoura seems a tranquil and safe place). Moreover, there are no local shops or restaurants within a short walking distance.

Room Tip: At the end of a corridor away from the elevators.
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  • Stayed April 2013, traveled as a couple
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Helpful?
Thank ProfessorClements
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 24, 2013
Dear Guest,

We are delighted that we were able to turn your Easter holiday which started out as a nightmare into a pleasant experience at the Hilton Vilamoura! Thank you for your kind words and for sharing your comments on TripAdvisor.

We are so pleased that the upgrade to the family suite was just what you needed to feel comfortable and relaxed. Besides the spacious accommodation, I see you were also impressed with the excellent food, large gym and of course, our dedicated staff who make all our guests feel very welcome and cared for.

To address your last point, we actually operate a free shuttle bus to the marina/ centre of town at certain times of the day and evening so guests don’t feel compelled to venture out on foot.

Thank you for your loyalty and we very much hope to see you return to the Hilton Vilamoura on one of your future voyages.


Kind regards,

David Ecija
General Manager
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Windsor, United Kingdom
Level Contributor
102 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed April 16, 2013 via mobile

Exceptionally pleased with this lovely hotel where we took a 3 night break! Aside from the rooms which were excellent, the location which was great and the fabulous breakfast buffet (believe me, it was excellent), the staff were absolutely brilliant! Warm, attentive, professional and genuinely welcoming! I will definitely stay here again and am happy to recommend it!

  • Stayed April 2013
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Helpful?
Thank Charlie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 17, 2013
Dear Guest,

We couldn’t have been happier that you chose to stay at the Hilton Vilamoura!

We are absolutely delighted that we succeeded in meeting your expectations and that you were exceptionally pleased with the resort facilities and service; and especially that you felt so well taken care of by our friendly staff during your 3 night stay.

We are truly grateful for your kind comments and for recommending our resort and very much look forward to welcoming you back again very soon.

Kind regards,

David Ecija
General Manager
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essex
Level Contributor
96 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed April 16, 2013

Just returned from a week long holiday at this hotel with my husband and two children aged 12 and 15. We stayed in a 2 bedroom apartment overlooking the golf course which was absolutely perfect for us - 2 bedrooms, 2 bathrooms, living room, balcony and a well equipped kitchen/diner, although we didn't cook any meals we did keep some food for snacks. The service at the hotel is superb - every member of staff we came across was friendly and efficient and nothing was too much trouble.
We were there just as the weather improved so we got to use the outside pools which was fab. Food was also excellent in the bar and in the restaurant for both the breakfast and evening buffets. But do venture out as well as there are some lovely places to try - such as La Cigale on the seafront terrace in Olhos D'Agua, also try Azul about 100m from the sea. But for incredible value and some authentic local food head for Toc Toc in Ferragudo where we had a fantastic 2 course lunch with wine and coffee ( and a cookery lesson!) just 30 euros for the 4 of us!!!
The boys enjoyed lots of 9 hole golf at both Pine Cliffs and Vale de Milho, while I took advantage of the very impressive spa at the Hilton. Unless you're having a treatment you have to be pay 15 euros to use the spa but it's worth it for the hydro pools, sauna and steam rooms. I also enjoyed a really good massage. The spa was strangely almost empty (perhaps because it's not free to guests?) but I'd defintely recommend it as a place to chill. There are also tennis courts available for guests to use and a snooker room. So to sum up - this is a great hotel, well placed to head out to golf, to beaches, to the marina or other places on the Algarve and it's only a 25 minute drive from Faro airport. I'd advise car hire to get around and there's a free underground carpark at the hotel. Our holiday and escape from the grim British weather was everything we'd hoped it would be and we're already planning a return trip.

  • Stayed April 2013, traveled with family
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank luctons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 17, 2013
Dear Guest,

Thank you so much for your preference and for sharing your experience with us and other travelers on TripAdvisor.

We are so pleased that we succeeded in meeting your expectations and that your holiday turned out to be exactly what you had hoped for. I’m delighted that you got to enjoy all of the resort facilities including the pool and spa and remarkably still found time to venture out and discover the region’s local flavours.

Your comments are an inspiration to the entire team and we are all very much looking forward to your return.

Kind regards,

David Ecija
General Manager
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Aberdeen, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 13, 2013

Just returned from a weeks stay at the Hilton........it was beyond our expectations!

We were with another family and unfortunately when we arrived before midday their apartment was not ready until 1330 which was a let down but didn't dampen our stay!

We had a 2 bed apartment with someone else sharing the other bedroom a few nights later. We were so happy it had everything you needed for a self catering holiday although we didn't cook!

A friend and me treated ourselves to a few spa days and we had never seen anything like it! the zen garden with its pools with jets is something else we have ever seen. If you are resident at the Hilton but have no treatments you can pay €15 to use the facities but we had treatments book and was eligible to us spa facilities, there is a sneaky lift to the spa so you can walk with your bath robes on which we did.

Igor in the bar was really friendly! In fact all staff were lovely and went out of their way to help you.

My husband and me were disappointed though with the poor service at the poolside restaurant we had to wait ages just for a coke the other day before our food arrived but the food was lovely.

I felt the sun loungers around the main pool were too close together for you to manoeuvre.......I like to move mine when the sun moves!

I never once went into the main pool it was ice cold! plenty kids were using the so called indoor pool.

We both also had many sleepless nights. For me it was the soft pillows, I swapped them for the cushions from the settee and made him put on the air con but it still didn't help me.

Our overall holiday was great and we would return to the Hilton in Vilamoura again.

Room Tip: We had a 2 bed apartment on 3rd floor facing pool and didn't hear anything. Think it would be a...
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  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenlaing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 15, 2013
Dear Guest,

Thank you for your preference and for taking the time to write such a detailed review about your week’s holiday on TripAdvisor. I am delighted to learn that the experience was beyond your expectations.

I see how impressed you were with the apartments and the spa facilities, as well as our friendly staff. However, I’ve made a note about your comment on the service at the poolside and will address it with the relevant manager. But on the whole it seems that even the many sleepless nights didn’t deter from the fantastic experience.

Thank you again for your valuable feedback and we look forward to having the pleasure of welcoming you and your husband back to the resort again very soon.


Kind regards,

David Ecija
General Manager
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London, United Kingdom
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 12, 2013

Stayed at Hilton during the Easter Weekend. The rooms were clean, service was great. Typical of most Hilton hotels I've stayed in. Big beds and very clean washrooms. Also, we were served by a fantastic receptionist - Priscilla. Informed her that we were driving from Vilamoura to Lisbon and she spent half an hour to provide us an itinerary of the best spots to visit on the way. Her suggestions were spot on!

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
1 Thank AdelineL774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 15, 2013
Dear Guest,

Thank you for choosing to stay at the Hilton Vilamoura over the Easter weekend and writing about your experience on TripAdvisor. I am delighted that you were impressed with the rooms and service and that our receptionist was particularly helpful, although we think you are referring to Patricia. She remembers giving you pointers for the drive up to Lisbon and we are all thrilled that it worked out perfectly.

Thank you again for your feedback and we look forward to having the pleasure of welcoming you and your friends back to the resort again very soon.


Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 12, 2013

Chose this hotel after reviewing others in Vilamoura as wanted an apartment which came with standards of a hotel. Grounds are lovely, peaceful and relaxing. Sufficient amount of things to keep children entertained. Covered Swimming pool (warm temp) was needed as weather wasn't hot enough to allow for outside swimming (freezing temp). I noticed they seemed to have relaxed and allowed a small ball in the pool. Free use of gym, pool table room and children could make use of the playground.

Free shuttle into the Marina, although to be honest one could walk it as its approx. a 15 minute leisurely stroll along pleasant roads. Saw a number of people from the hotel doing the same.
There is a shop about 5-7 minutes away.

We had a two-bedroom apartment (2 adults and 2 children -6 & 11). We found it spacious and adequate enough. Breakfast was plentiful. Rubi bar good for bar food and drinks; football on tv.

We all enjoyed our 3 night stay and hope to return in day.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GTravellerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 17, 2013
Dear Guest,

Thank you for choosing the Hilton Vilamoura over the other hotels you reviewed in the area and for posting your comments on TripAdvisor.

We are so pleased that the apartment was to your liking and that we succeeded in meeting your expectations in terms of hotel standards. Although it was a short stay, it appears that you and your family got to enjoy all the resort facilities and had quite a bit of fun.

Your feedback is highly appreciated and we look forward to having the pleasure of welcoming you and your family back to the Hilton Vilamoura again very soon.


Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 11, 2013

Have just returned after a week's holiday at the Hilton, Vilamoura. We went with our 2 year old Grandson and his Mum & Dad.

Cannot fault the hotel facilities, cleanliness or friendly service.

Room was a good size, the bed was big and very comfortable. Breakfast was fantastic with something for everyone.

Nothing was too much trouble for the staff: My son requested to move rooms due to noisy occupants above and this was organised straight away. Reception organised taxi's for us whenever they were needed.

We did find we spent a lot of money on taxi's and wished we had heeded the advice of previous posters and hired a car. However, we did take advantage of the little train that shuttles between the hotel and the Marina (our Grandson's favourite mode of transport during the day). In the evening the hotel operates a shuttle bus between the hotel and Marina.

The food we ate in the hotel was always excellent. We ate in the bar several times as we had the little one with us. There was live music on the Friday night, but other than that there was nothing, which was a shame.

We enjoyed the Spa facilities (15 euros each per day) on the couple of days when the weather was not so good.

Our Grandson loved the secure children's play area, which is very clean and offers an imaginative area for children to play. The outdoor pool was too cold for him so we used the indoor pool which was slightly warmer.

As we went over the Easter holidays, I assumed this would be the start of the high season, but the hotel was quiet. We were disappointed that we did not see the waterfall feature in operation and assume that it must only be on during the summer months.

We would love to visit again but will definately be hiring a car next time!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rehcaet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, April 15, 2013
Dear Guest,

Thank you for your detailed review and excellent rating on TripAdvisor. I am so pleased that you had a wonderful time and found no fault with the hotel facilities and service.

I’ve made a note of your comments about the entertainment and waterfall feature to be taken under consideration in future improvements. I would agree that hiring a car comes in handy especially if you want to do some sightseeing and sample the cultural and historical delights that this wonderful region has to offer.

Again, thank you for your kind comments and we very much look forward to welcoming you and your family back to the Hilton Vilamoura again soon.

Kind regards,


David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Family Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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