I reserved over the phone a jet ski for one hour saying that I wanted to do that in Albufeira. The guy over the phone was nice but had difficulties understanding English.
I even gave my card number to reserve as it was supposed to be a suprise for my boyfriend.
I booked a room in Albufeira especially for that.
When we arrive at 15h15 as agreed in Albufeira, I was told it was not here but in Vilamoura (which is completely unclear because it is written JET SKI everywhere in Albufeira). The guy at the reception was nice and did his best to help us, called his colleagues at Vilamoura saying that a mistake has been done but the girl (ZOE) did not want to talk to us directly of course.. She finally did cause the colleague insisted. I told her I was not told it was in Albufeira and that I already paid. She replied to me that if I did not want to make the activity in Vilamoura I'll lose my money (100€!!!). She then said it's 20minutes from Albufeira which is completely wrong too because it took us 35 minutes by car with no traffic and 10 min by foot to the Marina.
The activiTy lasted less zhan what we paid for: 1h10 woth transport to the jet skis so 50min activity.
To resume, activity was nice but customer is really pathetic, please to avoid if possible, there is other companies doing jet ski rentals as well.

Jet skiing with this company was amazing. The staff were lovely and spoke English so well as they explained the safety features and led us to the circuit. Felt extremely safe on the jet skis and on the water. Would recommend to anyone, such an amazing time!