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All reviews wrap around balcony bars and restaurants high floor breakfast room huge balcony self catering apartment was spacious perfect location golf trip young family overlooking the marina cleaned daily plenty of sunbeds faro airport sun loungers microwave earplugs
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Reviewed August 21, 2018 via mobile

Myself, sister and mum have just returned for a weeks holiday. Apartments very spacious and clean, very old fashioned. In desperate need of an upgrade. We booked one apartment for the three of us as the website said it catered for three, it didn’t. One of us was on the sofa. There was no sofa bed, we had to sleep on top of the actual sofa with a thin sheet. No clean towels or clean bedding for the whole week! Maid didn’t come 2 days. Very clean and breakfast was good, prime location. Staff weren’t the most helpful. Pool area was lovely, not volatile at all. Very friendly but no clean towels or bedding for three of us for a week not impressed!

Date of stay: August 2018
Trip type: Traveled with family
Thank hannapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
António F, Gestor de Front Office at Luna Olympus, responded to this reviewResponded August 22, 2018

Dear Mrs / Mr. Hannapp
Thank you for your review, and comments about Luna Olympus.
I want to thank for the comments you make about our location, the breakfast and the nice pool.
I also want to apologize for the problems you mention, such as old fashioned Apartment, and no cleaning service for the whole week.
I promise to check with the housekeeping Department to know what happened.
We hope that you can visit us again, so we have the opportunity to change your opinion and have a better holiday.
King Regards
The Manager
José Parreira

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018 via mobile

Quite confused by the negative reviews about this hotel - I agree there’s no bells and whistles but having read the reviews I was genuinely dreading it (booked last minute for a wedding in Algarve), pool is great not busy and plenty beds, apt was perfect - couldn’t get over the size of it and balcony (two bedroom for five people) breakfast was good too! I requested apt on the upper floors which was accommodated no problem! All in all a perfect stay with a brilliant location! Perhaps if we were located on lower floors it would have been a different experience but as it stands I’ve have no issues returning!

Date of stay: August 2018
Trip type: Traveled with family
2  Thank Ilovealf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
António F, Gestor de Front Office at Luna Olympus, responded to this reviewResponded August 12, 2018

Dear Llovealf

Thank you for your review. I`m happy to hear you to know you had a great time in Luna Olympus and had enjoyed the service, facilities, the breakfast and the staff at the hotel.
Looking forward to welcome you again soon.
Best Regards
Manager
José Parreira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2018 via mobile

We are at the end of our holiday in Vilamoura. This hotel is brilliant and surprised me after reading many poor reviews about it. Lovely modern reception with v friendly staff. Lovely varied breakfast with lots of fresh fruit and lovely breads. The pool is freezing so not great for children but good amount of sunbeds. We stayed in a marina view apartment v clean with loads of space and an amazing corner balcony with fab view esp at sunset! The whole place was v clean a little dated perhaps but i think good value given its location to the marina and everything else. So now to the reason we will probably not stay here again... the noise outside is absolutely horrendous! We are on 6th floor but i don’t think it would matter where you were in the hotel the cars and motorbikes revving up the street is crazy and the sheer amount of people on this street late into the night. Every morning we were woke at 6:30-7am by chanting and crowds which i’m assuming marked the end of their night. As a family with a one year old this was very frustrating as the hotel really did tick most boxes for us!

Date of stay: July 2018
Trip type: Traveled with family
4  Thank susannehampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
António F, Gestor de Front Office at Luna Olympus, responded to this reviewResponded August 3, 2018

Dear Mrs Susannehampton

Thank you for your review, and comments about Luna Olympus.
I want to thank for the comments you make about our location, the cleaning service, the breakfast and the nice pool.
I also want to apologize for the problems you mention, such as those relating to noise
We hope that you can visit us again, so we have the opportunity to change your opinion and have a better holiday.
King Regards
The Manager
José Parreira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2018

Great Hotel in a great location, within walking distance of beach and marina.
We had a room with a huge balcony and the buffet breakfast was also very substantial and fresh.
One flaw was that the fridge in the room was not the best and would only keep things cool rather than cold.

Date of stay: June 2018
1  Thank Dino328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
António F, Gestor de Front Office at Luna Olympus, responded to this reviewResponded July 25, 2018

Dear Dino328

Thank you for your review. I`m happy to hear you to know you had a great time in Luna Olympus and had enjoyed the service, facilities and the Breakfast.

Looking forward to welcome you again soon.
Best Regards
Manager
José Parreira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2018 via mobile

The positives.....
Arrived about 10am in the morning and was told we could have our room from about 11am rather than the standard check in time.
All the staff are lovely and the reception area was very nice and modern.
Our two bed apartment was very spacious with a wrap around balcony, we had a view of the sea from one side and could just about see the harbour from the other.
Lots of sun beds around the pool and a grass area so not all crammed in.
Great location a very short walk to the harbour.

The negatives...
There was no bar open in the hotel, either inside or outside. If you wanted a drink or a snack you had to walk out through reception to one of the local bars to get something.
If you have a late flight and are unable to get a late check out, the only facilities to use are the outside toilet/shower room. This room is not clean like the rest of the hotel, very outdated, the door doesn’t even shut properly and the lighting in there is dismal and it smelt. I would rather stay dirty than use that shower.

Date of stay: June 2018
Trip type: Traveled with friends
5  Thank JoM219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
António F, Gestor de Front Office at Luna Olympus, responded to this reviewResponded June 20, 2018

Dear Mr./ Mrs Jo M

Thank you for your review, and comments about Luna Olympus.

I want to thank for the comments you make about our unit and the staff.

I also want to apologize for the problems you mention, such as those relating to the Bar, and the facilities in Toilet / Shower room.
We promise to give attention to feedback and improve our service.

We hope that you can visit us again, so we have the opportunity to change your opinion and have a better holiday.

King Regards
The Manager
José Parreira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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