My husband, mum and 2 young children stayed at the Old Village in August this year. On arrival (10.30am) we were told that our apartment would not be ready for an hour. As it was beautiful and hot we decided to sit in the bar next to the reception and have a drink. An hour later we asked once again if our apartment was ready it was still not, as we have 2 young children (under 5) and had set off from the UK at 6am we were getting a bit fed up, the apartment turned out to be a 4 storey house and wasnt actually available to go in until 2.00pm.! This made our journey very long and tiring indeed and the children had had enough by this time. This was unacceptable with 2 young children but when we complained the receptionist said the village was full and it is policy with the rooms that they are not ready to go in until 2pm. We were never told this, if we had we would have looked at a later flight.
We were given a 4 storey house instead of the apartment we had originally booked, although very spacious the house was in desperate need of refurbishment. The kitchen (which we had planned to cook in) was very tired and dated and in desperate need of a replacement. The utensils in the cupboards were old and didnt look particulary clean. The rooms were ok although the beds were very hard and we woke up most days with terrible backache. My mum found the stairs particularly difficult as she is 71 and there was 4 flights up to a roof terrace.
The location was nice - we were next to the Sea priincess restaurant which my husband sampled their Steak on the Stone - which was very nice.
The kids loved the Dolphin pool with its shallow end, but we never once saw it cleaned and there was various debris floating in it on many occasions. There was also lots of loose tiles round the edge which my 2 year old son kept pulling off, not ideal.
All in all the Old Village is very nice and the gardens are beautifully maintained. - pity the houses and apartments aren't.
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- Also Known As:
- The Old Village Apartments Hotel Vilamoura
- Old Village Vilamoura
- Old Village Apartments Vilamoura
- The Old Village Apartments Vilamoura, Portugal - Algarve